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Dr. Heidi Ray, DMD

Dr. Heidi Ray, DMD

Endodontics

Dr. Heidi Ray, DMD is an endodontics practitioner in Delmont, PA.

3.7 Star Rating
Based on 18 reviews 3.7 Star Rating (18 reviews)

Practice

6530 State Route 22 Ste 305 Delmont, PA 15626

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At a Glance

  • Easy Scheduling
    Patients said scheduling was easy. See reviews
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Dr. Ray's Reviews

Likelihood to recommend Dr. Ray

3.7
18 ratings, 10 with a written review
5 star
67%
67%
4 star
0%
0%
3 star
0%
0%
2 star
0%
0%
1 star
33%
33%

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Surprise Charges
When I arrived, a member of the staff took an xray which the doctor reviewed. The doctor stated that the tooth could not be fixed and needed to be removed. The doctor then ordered a CT scan to confirm the xray findings. I was then referred to an oral surgeon and my xray was sent to him. When I checked out, I was told that my insurance does not cover this type of CT scans and that I was responsible for a minimum of $100. I told them that I should have been told that the CT scan was not covered. I also told them that if the CT scan was necessary why is only the xray being sent to the oral surgeon. Their response was that they can send the CT scan to the surgeon if I wanted and that they don't check out what is covered by insurance before checkout. I feel that the office was deceitful and not upfront about the costs.
What went well
  • Appointment scheduling
  • Wait times
What could be improved
  • I didn't feel respected
  • Didn't explain conditions well
Helpful
Toni – Feb 01, 2024
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Does not listen to patient
Terrible! Do not see this woman
What went well
No results
What could be improved
  • I didn't feel respected
  • Didn't listen or answer questions
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
Helpful
Jun 11, 2023
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Dr. Ray made the process of a root canal so much less intimidating. I was terrified to get this done, but she was so patient with me and explained the process well which helped put me at ease. Her staff was easy to schedule with too. I'd highly recommend Dr. Ray's office, I don't have anything bad to say about her or the staff
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
May 01, 2022
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Staff is wonderful ! The Dr made me feel so comfortable and I was in and out in a jiffy. Worth every penny to be treated so well
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Tim in Greensburg, PA – Aug 03, 2018
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I was a nervous wreck Dr Ray was so patient and kind. I would trust her to take care of anyone. She was fabulous Don’t hesitate to see her
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Can’t get any better in Delmont – Aug 03, 2018
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Had a root canal done at Dr Rays. She was so kind and explained everything to me before she did it. The staff was very good at easing my fears and making me feel comfortable. They even called me to see how I was doing after my procedure. I would highly recommend them to anyone.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Gretchen in Natrona Heights, PA – Aug 03, 2018
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Staff is very friendly. Dr spent a lot of time explaining procedures and making me feel comfortable. Have been seeing her for many years.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
4 others found this helpful
Helpful
Aug 03, 2018
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Dr. Ray came in on her off day a saturday to get my daughter out of pain she was amazing with her!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
PA – Aug 02, 2018
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Dr Heidi Ray is a great endodontist. Husband & I have each used her for root canals. We were VERY pleased with her skills, caring & compassion.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
3 others found this helpful
Helpful
FayeB in Indiana , PA – Jul 17, 2018
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She does not stand behind her work. A year after getting a root canal from her, a piece of root she accidentally left behind got infected. Instead of admitting her mistake and working with me to get it fixed she wanted to charge the full $1100 for a root canal to fix it! It should have been fixed the first time I paid for the procedure. Never go to any of her locations. All about the money and doesn't care about the patient.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
17 others found this helpful
Helpful
Indiana, PA – Mar 04, 2016
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About Me

biography

Dr. Heidi Ray, DMD is an endodontics practitioner in Delmont, PA.
  • Endodontics

Locations

Practice

Associates In Endodontics6530 State Route 22 Ste 305 Delmont, PA 15626
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