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Dr. Joseph Zanthos, DMD

Dr. Joseph Zanthos, DMD

Dentistry

Dr. Joseph Zanthos, DMD is a dentistry practitioner in Alabaster, AL.

4 Star Rating
Based on 6 reviews 4 Star Rating (6 reviews)

Practice

9200 Highway 119 Ste 200 Alabaster, AL 35007

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Dr. Zanthos' Reviews

Likelihood to recommend Dr. Zanthos

4.0
6 ratings, 6 with a written review
5 star
67%
67%
4 star
0%
0%
3 star
17%
17%
2 star
0%
0%
1 star
17%
17%

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Great Dentist-Office Staff lacking Customer Servic
OurFamilystartedseeing Dr. Z when he first opened. We haven’t had any complaints until the past 2 years.One day I went to pay my account and to my surprise my balance went from $150 to over $300.I asked the young lady handling accounts to mail me an Itemized statement so I could track why, she said she would have it in the mail to me by the following week. Months passed, no statement.So I go for a cleaning, sign in, sit down.. over an hour passes so I go to the front desk and ask if I would be next only to see my name had been scratched through without my name being called to find out my appointment was the following day. At that point my frustration was boiling,why do we even sign in if there are no checks & balances.Dr. Z fixed my account to reflect what was truly owed, he really did care and in my eyes did the right thing. Today I just spoke to someone on the phone that could care less about her sarcasm and how she spoke to me.The first faces you see in a business can ruin it!
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • I didn't feel respected
  • Staff wasn't friendly
  • Long wait times
Helpful
Angela – Sep 19, 2024
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Been seeing them for years and everyone is wonderful. I highly recommend.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Rebecca Jay – Jun 25, 2020
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Dr. Z filled a tooth for me last month and was concerned I might experience some gum discomfort since the cavity was at gum level. I followed his instructions and experienced very little pain. He did a great job as always and his office staff are always helpful and friendly. I highly recommend him.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Debby in Shelby, AL – Apr 26, 2017
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I was referred to their office today for my extreme jaw, ear, teeth pain..... they were able to work me in right away and called an endodontist right near my work (where I was headed next) to work me in also TODAY To get some pain relief and my root canal underway. So impressed! Thank you Premier Family Dentistry for your empathy and willingness to work me in!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Kelly Stephens in Alabaster, al – Apr 13, 2017
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All bout making money. Wanted to crown most of my teeth!
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
1 other person found this helpful
Helpful
Willy wilburn in Pelham, AL – Jan 28, 2017
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Exceptional! !! I broke off a quarter of my front tooth about 5:00 pm, the week of New Year's. They got me in the next day! They were understanding, sympathetic, and friendly! I was worked in, promptly seen and examined, and Dr. Zanthos and his assistant worked through lunch to fix my tooth! Everyone from reception onward was pleasant, efficient, and absolutely fabulous! Without a doubt, I highly recommend Dr.Zanthos' office! They worked on my teeth until I was happy! And I am!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Chiffon Bogue in Alabaster, AL – Dec 31, 2015
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About Me

biography

Dr. Joseph Zanthos, DMD is a dentistry practitioner in Alabaster, AL.
  • Dentistry

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Locations

Practice

Premier Family Dentistry9200 Highway 119 Ste 200 Alabaster, AL 35007
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