Dr. Larry Butler, DDS

Stay away from this office. The staff receptionist, think her name is Paula, is a rude and incompent. I paid for a tooth extraction in full before the insurance claim was filed. When the insurance paid for the extraction she added on an addition fee in violation of the Doctors contract with the insurance company. I have not as yet received my refund. Wesley Chapel FL Jan 18, 2019.

Do yourself a favor and do not see this dentist. As a dentist I am sure he is decent, but his staff will make your life a living nightmare. They operate in the dark ages and insist on mailing hard copies for insurance approval. They left my daughter waiting almost 2 months for an extraction and refused to email her insurance company to get approval. I am now out of pocket the money I spent to have her seen and have to start all over again.

I have utilized many Dentists around the country. I have found Dr Butlers office to be professional,and competent The Dental hygienist Charlotte did a fine cleaning and was very professional, asking the questions needed and giving me answers to mine. Dr Butler is both competent and worked with a compassion that relieved any stress. most astounding was, After many visits to a new dentist, this is the first time I was not pushed to do work that was not needed just to pad the bottom line.

Dr. Butler’s office incorrectly billed for my son’s tooth extraction. When my insurance company contacted Dr. Butler’s office to obtain a reversal authorization code and Paula at Dr. Butler’s office refused to provide this information even though she was aware the incorrect extraction code had been paid. Paula was very rude and unwilling to help. They are preventing my child from getting the insurance coverage he needs now because they have incorrectly billed for something that was never done.