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Dr. Robert Chang, DDS
Dentistry
Dr. Robert Chang, DDS is a dentistry practitioner in Pasadena, TX. He is accepting new patients.
2.3 Star Rating
Based on 3 reviews 2.3 Star Rating (3 reviews)
Practice
3315 Burke Rd Ste 303 Pasadena, TX 77504Compare Dr. Robert Chang, DDS with other Dentistry Practitioners near you
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Dr. Chang's Reviews
Likelihood to recommend Dr. Chang
2.3
3 ratings, 1 with written review
| 5 star | 33% | 33% |
| 4 star | 0% | 0% |
| 3 star | 0% | 0% |
| 2 star | 0% | 0% |
| 1 star | 67% | 67% |
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Staff= Rude & Uncaring"
The reason for 1 Star rating has 100% to do with Office Manager Lisa.Yes, dentist offices are dealing with new guidelines due to COVID-19. We also have additional difficulties in this area due to recent landfall of Hurricane Laura. However, when my husband was 6-minutes late to appointment (can prove this due to cell phone documentation) due to taking a family member to St. Elizabeth prior to dental appointment for amputation surgery, Lisa showed no empathy nor was willing to "bend their rules". In her defense, she DID offer to take him to do a portion of what he was scheduled to have done. Here explanation is that taking him for full procedure, would put the next patient 6 minutes behind. Their rule is a zero late policy as well as a zero early policy.No complaints about Dr. Chang whatsoever. Unless you want to face an office staff where all they want to do is tell you how tough they have it for months, my appt. at your own risk.
What went well
- Listened & answered questions
- Explained conditions well
- Appointment wasn't rushed
- Trusted the provider's decisions
What could be improved
- Office environment
- Difficult to schedule appointment
- Staff wasn't friendly
3 others found this helpful
Helpful
Kristi Tiller – Sep 09, 2020
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How was your experience with Dr. Chang?Overall Patient Satisfaction
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Likelihood of recommending Dr. Chang to family and friends is 2.3333333 out of 5
About Me
biography
Dr. Robert Chang, DDS is a dentistry practitioner in Pasadena, TX. He is accepting new patients.Dentistry