Dr. Todd Roby, DDS

I have received excellent dental care from this office. Unfortunately I have been the victim of unfair billing practices as well. I was given an estimate for dental work by Dr. Roby's office, I scheduled the work, had it done (well done with no changes to the original care plan), and paid the estimate. Two weeks later I received a bill for double the amount that I had already paid. The office explained that this was because the insurance company did not pay this portion so now I was responsible. The work ended up costing three times the original estimate. I was not made aware that this was possible even though I am sure I did sign something that said so. This is unfair billing and though Dr. Roby's office will blame my insurance company, they are the ones who gave me the estimate. Unfortunately even though I have received excellent dental care, I will not be able to continue as their patient since this is my only power in the situation

Dr. Roby is competent, thorough and friendly. I really like his hygienist and feel like I've never had a better cleaning! Dr. Roby's entire staff is friendly and caring. I recommend him without reservation!

I have been a patient in the practice for many years, and up til now, have always felt like a part of the family. Lately though, all the long term employees I have enjoyed relationships with over the years have left the practice. I was informed one had retired, but later learned she had been fired after 30+ years, along with others. This dishonesty, along with the turnover tell me all I need to know. I don't want to put my health in the hands of someone I can't entirely trust.

I actually look forward to going to the dentist! How many people can say that? Dr. Roby and his staff are great, and I love the warm water the hygienist uses to rinse. It's such a little thing, but makes a big difference when you're in the exam chair.