Practice

I had a very bad experience with this clinic. The front desk made a mistake and the assistant failed to stop it in time. Dr. So’s assistant gave me eye drops that dilated my pupils but later Dr So told me that he don’t do the annual check-up with a bad attitude and left. I asked to talk to their manager. This manager’s name is Billy Kwong, a manager who worsen the conflict and has no professionalism at all. After I explained my experience to him, he blamed that all of those happened because I was late which was not true. Later when I mentioned to write a review, he turned angry and interrupted me rudely: "I’ll call the security."  For a manager, he should be here to solve the problem. Not only did he understand objectively and fairly on the whole incident, but he also treated the patient with such a rude attitude, which made me quite speechless and full of indignation. Because of this, my husband canceled the eye surgery scheduled for November with Dr Emily Charleston. It’s horrible!