My Home Doctor LLC

THIS IS A HOME CARE DR. I HAVE DEALT WITH THEM FOR AT LEAST A YEAR. THE NURSE THAT CAME TO MY HOME WAS WONDERFUL. THE OFFICE IS A MESS. THERE IS A CALL CENTER, AN OFFICE HARDLY EVER AVAILABLE, AND A CARE MANAGER. TODAY I CALLED( STARTING AT 2 PM) THE NURSE 3X, NO RESPONSE, THE OFFICE AND WAS TOLD BY JENNIFER SHE WOULD CALL ME BACK IN 20-3O MINUTES. NO RETURN CALL. I SPOKE TO THE ANSWERING SERVICE FOR 59 MINUTES, NO RETURN CALL. CALLED AGAIN AND GOT THE AFTER HOURS AGAIN. ALL TOGETHER AT LEAST 7 PHONE CALLS FOR MEDICALLY NEEDED SCRIPTS, ONE LETTER, AND UPDATED BLOOD SENT TO A PORTAL. I KEEP TELLING THEM TO SEND ME THINGS IN MY EMAIL AND NOT A PORTAL, BUT THEY DO NOT LISTEN AND THE COMMUNICATION BETWEEN THEM AND THE NURSE IS NOT ACCURATE MOST OF THE TIME. IT IS FRIDAY 11 PM NO RESPONSE, AND I AM TOLD I WILL HAVE TO WAIT 3 DAYS FOR THE OFFICE TO OPEN AGAIN TO GET WHAT I NEED. I AM HAPPY WITH THE NURSES THAT COME TO THE HOUSE, BUT THE REST OF WHAT I NEED IS LIKE PULLING TEETH.