Premier Smile Center

Worst dental experience I have ever experienced in my life. They try to up charge you and nickel and dime you on every little thing especially when these items are not even needed. I was told over the phone and in text by their scheduling manager that my total will be in a range $120-$160 tops. They tried to charge me close to $400 for a regular cleaning and oral exam. Dr Johnson is looking to make every penny she possibly can and doesn’t care about the patients at all or honor your time. Business and money is her top priority not patient or oral care. The dental office right down the street on Bayview Complete Family Dentistry charged me $90 for a full cleaning, oral exam with X-rays. I advise everyone to avoid Premier Smile at all costs. They don’t care about their patients at all. This was the most unprofessional dental experience I’ve had in my life.

To be transparent, I did speak with the doctor prior to leaving this review and she was very clear about my experience and did nothing to resolve my issue. Do not go to this place unless you have a high tolerance for pain! I was getting a cleaning and blood was flying everywhere. Hitting the dentist’s mask, bloody gloves… and to top it all off, he took the bloody bib around my neck and wiped my face with it several times!!!!! I asked him to STOP several times and he kept going as if i had said nothing! I’m 42 years old and my teeth are in GREAT shape. I actually just had my braces removed and they complemented my teeth numerous times. This man was heavy handed and no person should endure the pain I was FORCED to endure. I actually took my phone and took pictures of all of the blood that was on the bib, his bloody gloves he took off and laid on the counter, and all of the bloody utensils on the tray. This was the most unpleasant experience of my life!!! I stopped him numerous times.

Lied about insurance coverage. Sold products not part of treatment plan. Did not honor advertised specials. A slick marketing practice interested in profit, not dental care.