Premier Family Health

I am unable to get any referrals in a timely manner. I am told repeatedly that 'the other office never sent it' whether it be diagnosis codes or lab requests. I have personally gone and gotten paperwork and brought it in for referrals. Staff seem untrained to handle situations or find things in the computer systems. There is no follow up on critical situations, which is the most damaging. The stress level in dealing with the practice is astronomical, so many phone calls, so many wasted trips. They really don't care.

The facility is clean, scheduling is pretty easy. Parking availability is good. The complete failure is their referral desk. Very, very frequently I end up having to call numerous times to see why they haven’t sent a referral approval to the requesting physician’s office. Today, my dermatology office called to tell me they have tried on 3 separate occasions to receive a referral for a cancer treatment they faxed to Premier (7/18/23, 7/28/23, 7/31/23), fax confirmed the fax request was received, yet no response. That practice called twice, then asked me if I could make it happen. I tried this morning, called their referral line, got a scheduler instead, like always. He sent an urgent message to the referral staff and my PA. Said I would get a call back today. Not happening. My appt is 8/1/23 and most likely will get rescheduled. Horrible service. Not worth being a patient if you can’t get referrals for care they don’t provide.