Elite Orthodontics

I received invisalign treatment from Elite Ortho, and every step of the way has been painful. First, there was no information provided about what invisalign entailed - I had to get attachments on every single tooth which I was not expecting. Attachments fell off multiple times throughout the process, and there was no guidance on whether my teeth were truly moving in the right position. When my treatment ended, I was then charged $900 for a retainer. It turned out that this cost was already part of my payment plan, so this meant that they double charged me. Finally, I have tried multiple times to pick up my retainer to no avail - it's never in the office (???) For a $6-7000 investment this is not the experience I was expecting.