Practice

Rude, lazy and overpriced. I am never coming back Seriously what a attitude! I walked in to have glassed with scratched lenses repaired. I was told to sign in which I did. They were serving another customer. Once finished the guy behind the counter gets up and starts socialing. Literally i could hear the conversation and it had NOTHING to do with work. I asked how long it might take and he replied i will help you once i am ready and walked off to the back. In the mean time more customers are signing up. When he does finally show up he asks what he can do. I tell him i need my wifes lenses repaired. He says they cannot be repaired sliding them back. I the say how about replacing the lenses? He says that is different than a repair. Like I should know the semantics of his business. The guy was so rude.

Couldn’t even tell you if the doctors are good because the receptionist changes the schedule without the patients knowledge causing me to reschedule several times.I was recommended by my neurologist to see Dr Williams to see if my vision is impacting my migraines or if the migraines are from a newly found brain tumor. My appointment time was changed to an hour earlier on the day of my appointment & there was no call to tell me it was changed. Then the receptionist told me my appointment was at the time it was changed to the whole time despite me getting several reminder texts with the time I had scheduled initially. Because of this mix up I had to reschedule. Then my rescheduled appointment was canceled. I then called back to explain my concerns & the receptionist was extremely rude and dismissive. I’m sure their doctors are great but the receptionists condescending responses ruin their reputation.

Was recommended to Katzen by a friend who loves the practice. Instead of going to Walmart/Target, I decided to give it a try. I have very limited mobility with loss of function in my arms and legs(basically stuck in a wheelchair). I tried to get an appointment and they told me that they couldn’t accommodate me since I couldn’t get in the chair. Opted for a mall appointment. I had help getting in the chair at my new appointment from family members which was not given as an option at Katzen. I wish they would have since I was also looking at Maui Jim sunglasses. The mall appointment was awesome and they had my glasses ready in five days. Maybe sunglasses in the future.