Carroll Primary Care

Went to See a Doctor (Got a P.A.)Was having pain down my leg with numbness, Weakness in the leg andMuscle spasms. P.A. Ordered X-rays and over the counter pain med. This is Monday 11am. P.A. Said they would call when the get results. Had X-rays taken 12pm the same day. I had results by 12:47pm. Monday.Moderate disc space narrowing L5-S1. Remainder of the disc spaces are preserved. Lumbar spondylosis.Called office Tuesday “We do not have the X-ray results”I called radiology dept and had results sent to Doctors office. TuesdayCalled on Wednesday “We have your results, Dr. Has to read them.” Told the nurse that I am in pain and need treatment!!Called on Thursday “Dr. Is reviewing X-rays and may request additional MRI and Specialist” Told them I am in pain, for 3 days now, need to do some kind of treatment.Called on Friday We have paperwork for additional MRI on knee & hip ( because of your fall)” I have a spine problem??Did not fall! “Oh will talk to Doctor to see if she wants

I HAVE BEEN GOING TO CPC FOR MANY YEARS, BUT DURING THE LAST YEAR, CALLING THERE HAS BEEN A NIGHTMARE!!! TOOK ME 1 HOUR, 2 TIMES BEING HUNG UP ON AND CALLING RIGHT BACK 3 TIMES TO GET THROUGH TODAY JUST TO GET A REFILL ON MY PRESCRIPTIONS!!!!!!! I'VE TALKED TO THE OFFICE STAFF AND DOCTOR ABOUT THE PHONE ISSUES WITH NO RESOLUTION! I'M READY TO FIND ANOTHER DOCTOR, NOT REALLY WHAT I WANT TO DO BUT I SHOULDN'T BE PUT THROUGH THIS ALMOST EVERY TIME I CALL. THE RESPONSE I GOT TODAY WAS "YOU'RE NOT THE ONLY ONE"!!! WELL THEN FIX IT!!!! JUST GLAD I WASN'T CALLING TO BE SEEN FOR A MEDICAL REASON TODAY AND NEEDED TO BE SEEN!! THIS IS SO UNCALLED FOR - NO EXCUSES - CALL THE IT DEPARTMENT AND GET IT FIXED NOT ROCKET SCIENCE!!!!!!!!!!!!!