CoxHealth Center Chesterfield

The doctor made up rules to avoid taking responsibility for prescribing medication. He shamed me about a condition and generally appeared to not be interested in becoming a partner with me in managing my healthcare.

I was called after making an appointment for an ear infection and told that because they were an acute clinic, I would need to go to urgent care instead. When I asked for clarification to better understand why an ear infection required urgent Care, they could not give me any more information than to continue to repeat that they were an acute clinic. I asked if that meant my ear infection was not serious enough or if it was too serious, and I was told that it was too serious... I was told they did not have the equipment to care for me. Since I'm fairly certain that every doctor office or clinic I have ever been in included the gadget used to look in your ear, I was very confused by the statement and said as much. I was put on hold indefinitely and finally hung up and held my place in line for urgent Care instead. Obviously, urgent Care will cost me more, and will likely put me at greater risk of contracting covid for no reason. This is absolutely ridiculous.