Practice

This office books more patients than it has the post-op space to handle. To solve this problem, they FORBID drivers to leave until the patient is released. This can be four to six hours. In other words, they overbook and then think they have the right to restrict someone else's freedom of movement *without prior notice* to solve a problem THEY created by overbooking. This is colossal arrogance and shows an astounding disregard for the people who are helping *them* make money by driving the patient to the procedure. If I had had prior notice, my reaction would have been different but this was a surprise. I asked when I should return to pick up the patient and was told I couldn't leave. Worse, their water fountain was broken both when surgery was done for the first eye and the second. In other words, they expect drivers to sit there for FOUR to SIX hours without water. If you are a driver, bring plenty to do. AND BRING YOUR OWN WATER.