Practice

Internal Medicine, Physical Therapy • 2 Providers

120 William Penn Plz, Durham NC, 27704

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Practice is a medical group practice located in Durham, NC that specializes in Internal Medicine and Physical Therapy.

Providers

Overview

Medical Services

Common Questions and Answers

  • Have free onsite parking?

    5 users said yes. What's your ?

    Yes
    (5)
    No
    (0)
  • Have an onsite pharmacy?

    4 users said no. What's your ?

    Yes
    (0)
    No
    (4)
  • Offer virtual visits or other telehealth services?

    2 users said yes. What's your ?

    Yes
    (2)
    No
    (0)
  • Physically located within a hospital?

    5 users said no. What's your ?

    Yes
    (0)
    No
    (5)
  • Offer weekend appointments?

    2 users said yes. What's your ?

    Yes
    (2)
    No
    (0)
  • Offer appointments outside of business hours?

    3 users said yes. What's your ?

    Yes
    (3)
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Compare with other Internal Medicine Specialists

Location

Reviews

Office Reviews
Provider Reviews
4.4
(13)
Rating for Practice

Top Reported Wait Time

0-5 minutes

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Dr Michael Richards is a great Primary Care Provid
Dr Richards is a great diagnostician and compassionate.
What went well
  • Office environment
  • Appointment scheduling
  • Staff friendliness
  • Wait times
What could be improved
No results
Helpful
Feb 06, 2025
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EmergeOrtho Durham, NC location
Excellent services. Specialized care available onsite; Physical Therapy facility present at same location. Wide range of services available - from treatment of accidents, routine aging, elite athletes, amputees, and more.
What went well
  • Office environment
  • Staff friendliness
  • Wait times
What could be improved
No results
Helpful
Jul 20, 2024
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EmergeOrtho Experience
Honestly easy experience every time. I was in so much pain today and they were so easy going, comforting and courteous. I recommend everyone try EmergeOrtho. William Penn Plz Durham N.C
What went well
  • Office environment
  • Appointment scheduling
  • Staff friendliness
  • Wait times
What could be improved
No results
Helpful
Theresa – May 30, 2024
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Have been to Emerge Ortho for knee and hand issues with great success. Very professional and excellent medical care/treatment. From initial phone call to schedule, to check in and then seeing the medical team has been excellent every time. Highly recommend!
What went well
  • Office environment
  • Appointment scheduling
  • Staff friendliness
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
P Cobb – May 25, 2024
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Helpful, courteous, professional staff
The wait time was barely minutes, the desk staff were pleasant and helpful, and the professional staff are amazing. I have visited a few times, and always appreciated the sound medical advice and skillful procedures.
What went well
  • Office environment
  • Appointment scheduling
  • Staff friendliness
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
RJ – Mar 29, 2024
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EmergeOrtho newby
Best experience I have ever had PERIOD. Walked in for second opinion, received compassionate attention after check in. Determined MRI would be next. On way home called to be in Durham by 6:30pm, arrived and given professional compassionate MRI with results 1 hour later.
What went well
  • Office environment
  • Appointment scheduling
  • Staff friendliness
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Mar 19, 2024
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My Care
I have been going to Emerge Ortho for several years. It doesn't matter which provider I see I've always received the best care. My main provider is Laraine Bowen. She really listens to you and how she may provide you with the best help she has in her tool chest. She will not stop until she has done her very best. I've also experienced this same degree of commitment with others I've seen but Laraine is who I see the most.
What went well
  • Office environment
  • Appointment scheduling
  • Staff friendliness
  • Wait times
What could be improved
No results
Helpful
Debra McCoy – Mar 16, 2024
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Right foot surgery
Appointments with Dr DeSaix and PA Eric King moved very smoothly in prep for my upcoming surgery! They were wonderful!!
What went well
  • Office environment
  • Appointment scheduling
  • Staff friendliness
  • Wait times
What could be improved
No results
Helpful
Feb 21, 2024
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LEFT IN EXAM ROOM 1PM-230PM NO STAFF CHECK-IN
Sat. appt. for urgent care@ 1230p, I knew it was going to be a wait, so when I got there, it wasn't many people in the waiting room but that doesn't mean nothing. A nice lady came out called a couple and me to the back, asked me questions then left out after that I waited in exam room from 1p to 230p NO word from staff but could hear staff, doctor and other patients talking and laughing, here I am waiting so at 230p I step out exam room, looked to left and all the staff sitting down talking and laughing , Dr. Bryan standing there writing on clipboard and I was like , MY APPT WAS AT 1230PM IT IS NOW 230PM. All the staff was speechless but this nonchalant Dr Bryan S.... gonna say I'm the only one working and I was like I know that DUHH but I could've been back here DEAD and no one would've known and not once was checked to see if I was ok, STill NO ONE SAID NOTHING BUT OTHER PATEINTS WERE SEEN AHEAD OF ME.....UNPROFESSIONAL AND THEY DON'T CARE BUT THEY WILL KEEP YOUR **COPAY...
What went well
  • Appointment scheduling
What could be improved
  • Office environment
  • Staff wasn't friendly
  • Long wait times
Helpful
ALISHA GREEN – Jan 22, 2024
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Ortho Urgent Care
Had a running injury to my knee. Provider was friendly, efficient, and precise on treatment recommendations.
What went well
  • Office environment
  • Appointment scheduling
  • Staff friendliness
  • Wait times
What could be improved
No results
Helpful
Jacob – Oct 31, 2023
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Great Office
Everyone is always friendly and knowledgeable. The doctors take time to listen to my questions and the wait time is never long.
What went well
  • Office environment
  • Appointment scheduling
  • Staff friendliness
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Stacey O – Aug 28, 2023
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They lied to me
Mr. King was great, but this company doesn't seem to really care about their patients. Their staffer lied to me. They continually send me ridiculous texts and emails regarding updating my information EVERY SINGLE TIME I have an appointment, they try to get me to pay my co-pay on-line before I even get to the appointment, most of your services are an hour and 20 minutes away from me, and they refuse to allow me to have a phone or video appointment to get my MRI results. AND, I wasn't even able to see a real doctor, but the doctor's assistant was very nice.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Staff wasn't friendly
  • Long wait times
Helpful
Jun 29, 2023
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