Backus Hospital
Backus Hospital is a medical facility located in Norwich, CT. This hospital has been recognized for America's 250 Best Hospitals Award™, Outpatient Orthopedic Surgery Excellence Award™, and more.
Patient Experience Rating
Equal to the national average
Awards
Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.
Learn more about our awards methodologyHospital Quality Awards
America's 250 Best Hospitals Award™ (2025)
Top 5% in the nation for consistently delivering clinical quality
Specialty Clinical Quality Awards
Outpatient Orthopedic Surgery Excellence Award™ (2025)
Superior clinical outcomes in knee and hip replacement, back and neck surgery and rotator cuff surgery.
America’s 100 Best Hospitals for Gastrointestinal Care Award™ (2024)
Superior clinical outcomes in colorectal surgeries, gallbladder removal, upper gastrointestinal surgery, and treating bowel obstruction, gastrointestinal bleeds, and pancreatitis
Critical Care Excellence Award™ (2024)
Superior clinical outcomes in treating pulmonary embolism, respiratory system failure, sepsis, and diabetic emergencies
Gastrointestinal Surgery Excellence Award™ (2024)
Superior clinical outcomes in bowel obstruction treatment, colorectal surgeries, gallbladder removal, and upper gastrointestinal surgery
Pulmonary Care Excellence Award™ (2024, 2023)
Superior clinical outcomes in treating chronic obstructive pulmonary disease (COPD) and pneumonia
America’s 100 Best Hospitals for Critical Care Award™ (2023)
Superior clinical outcomes in treating pulmonary embolism, respiratory system failure, sepsis, and diabetic emergencies
Stroke Care Excellence Award™ (2023)
Superior clinical outcomes in the care and treatment of stroke
Hospital Quality
Clinical Ratings
Research hospital performance and talk to your doctor about what's right for you
Complication Based Ratings
Pacemaker Procedures
In Hospital
Mortality Based Ratings
Heart Attack
Mortality In-Hospital
Mortality within 30 days
Heart Failure
Mortality In-Hospital
Mortality within 30 days
Complication Based Ratings
Diabetic Emergencies
In Hospital
Mortality Based Ratings
Sepsis
Mortality In-Hospital
Mortality within 30 days
Pulmonary Embolism
Mortality In-Hospital
Mortality within 30 days
Respiratory Failure
Mortality In-Hospital
Mortality within 30 days
Specialty Excellence Awards
Critical Care Excellence Award™
2024
America’s 100 Best Hospitals for Critical Care Award™
2023
Complication Based Ratings
Gallbladder Removal Surgery
In Hospital
Mortality Based Ratings
Pancreatitis
Mortality In-Hospital
Mortality within 30 days
Gastrointestinal Bleed
Mortality In-Hospital
Mortality within 30 days
Colorectal Surgeries
Mortality In-Hospital
Mortality within 30 days
Bowel Obstruction
Mortality In-Hospital
Mortality within 30 days
Upper Gastrointestinal Surgery
Mortality In-Hospital
Mortality within 30 days
Specialty Excellence Awards
America’s 100 Best Hospitals for Gastrointestinal Care Award™
2024
Mortality Based Ratings
Stroke
Mortality In-Hospital
Mortality within 30 days
Complication Based Ratings
Hip Replacement
In Hospital
Hip Fracture Treatment
In Hospital
Total Knee Replacement
In Hospital
Complication Based Ratings
Outpatient Total Hip Replacement
In Hospital
Outpatient Total Knee Replacement
In Hospital
Outpatient Back and Neck Surgery (except Spinal Fusion)
In Hospital
Specialty Excellence Awards
Outpatient Orthopedic Surgery Excellence Award™
2025
Complication Based Ratings
Outpatient Benign Prostatic Hyperplasia
In Hospital
Mortality Based Ratings
Pneumonia
Mortality In-Hospital
Mortality within 30 days
Chronic Obstructive Pulmonary Disease (COPD)
Mortality In-Hospital
Mortality within 30 days
Specialty Excellence Awards
Pulmonary Care Excellence Award™
2024, 2023
Complication Based Ratings
Spinal Fusion
In Hospital
Complication Based Ratings
Carotid Procedures
In Hospital
Patient Experience
Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).
Learn more about patient experienceBackus Hospital
National Average
Communication with nurses
Percent of patients who said that nurses always listened to them and explained things well
Care Transition
Percent of patients who said they understood their care needs when they left the hospital
Responsiveness of hospital staff
Percent of patients who said they always received help quickly from hospital staff
Discharge Information
Percent of patients who said they were given information about recovering at home
Communication with doctors
Percent of patients who said that doctors always listened to them and explained things well
Communication about medicines
Percent of patients who said that staff always explained medicines before giving them to patients
Backus Hospital
National Average
Quietness
Percent of patients who said the area around their rooms was always kept quiet at night
Cleanliness
Percent of patients who said their room and bathroom were always kept clean
Providers
Provider Reviews
May 03 2025
Review for Dr. Spates
Dr Kapur is always a pleasure to see. He is caring and willing to share his expertise. Great Dr. and a wonderful person.
May 03 2025
Review for Dr. Kapur
On April 28 my vitals were taken and blood drawn by Peggy. The blood results came back promptly. APRN Allison, representing Dr. Nick who had again studied my case, delivered pertinent info and cleared me for Chemo on April 29. The Chemo session went very smoothly, with Nurse Tiffany providing...
Apr 30 2025
Review for Dr. Changizzadeh
This man broke me and I am not lying at all. I was diagnosed with two incurable diseases approximately 6 years ago. During that time, they had me running from one specialist to the next. I was very very hopeful to find some answers and some relief. The wait time was super long, but I was patient.I...
Apr 29 2025
Review for Dr. Lee
Dr Yang studies every detail of your case, explains her diagnosis and recommended course of action. She is also a very nice person.
Apr 29 2025
Review for Dr. Yang
Location
Backus Hospital
Frequently Asked Questions
Where is Backus Hospital located?
Backus Hospital is located at 326 Washington St, Norwich, CT 06360. Find other locations and directions on Healthgrades.
Has Backus Hospital won any recent awards from Healthgrades?
Yes, Backus Hospital has been awarded with America's 250 Best Hospitals Award™, Outpatient Orthopedic Surgery Excellence Award™, America’s 100 Best Hospitals for Gastrointestinal Care Award™, and 5 more in the past two years.
Is Backus Hospital highly rated with patients?
65% patients recommend this hospital. See Healthgrades for detailed clinical ratings by specialty.
Does Backus Hospital score well in safety ratings?
Healthgrades tracks outcome ratings for 12 hospital services. View more details here.
How do I get in at Backus Hospital?
Phone number, appointment information, and directions can be found on Healthgrades Backus Hospital profile..
How does Backus Hospital rank in terms of safety and outcomes?
Healthgrades provides detailed information on hospital safety and outcomes for patients. Click here to learn more about hospital safety.
Dr Spates saw me three times in the ER and falsely recorded my glucose levels claiming all three times that my glucose levels were 373. I had my accucheck with me and my average is 143. I thought it rediculous that he lied each time using the same number. I will never let him treat me...