St. Francis Hospital & Heart Center
St. Francis Hospital & Heart Center is a medical facility located in Roslyn, NY. This hospital has been recognized for Outstanding Patient Experience Award™, Coronary Intervention Excellence Award™, and more.
Patient Experience Rating
19% higher than the national average
Awards
Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.
Learn more about our awards methodologyHospital Quality Awards
Outstanding Patient Experience Award™ (2024, 2023, 2022)
Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions
Specialty Clinical Quality Awards
Coronary Intervention Excellence Award™ (2025, 2023)
Superior clinical outcomes in coronary intervention procedures (angioplasty with stent)
Gastrointestinal Surgery Excellence Award™ (2024, 2023)
Superior clinical outcomes in bowel obstruction treatment, colorectal surgeries, gallbladder removal, and upper gastrointestinal surgery
Outpatient Joint Replacement Excellence Award™ (2024)
Superior clinical outcomes in hospital outpatient total knee and total hip replacement
Vascular Surgery Excellence Award™ (2024)
Superior clinical outcomes in abdominal aortic aneurysm repair, carotid surgery, and peripheral vascular bypass surgery
Hospital Quality
Clinical Ratings
Research hospital performance and talk to your doctor about what's right for you
Complication Based Ratings
Appendectomy
In Hospital
Complication Based Ratings
Bariatric Surgery
In Hospital
Complication Based Ratings
Pacemaker Procedures
In Hospital
Defibrillator Procedures
In Hospital
Mortality Based Ratings
Heart Attack
Mortality In-Hospital
Mortality within 30 days
Valve Surgery
Mortality In-Hospital
Mortality within 30 days
Heart Failure
Mortality In-Hospital
Mortality within 30 days
Coronary Artery Bypass Graft (CABG) Surgery
Mortality In-Hospital
Mortality within 30 days
Coronary Interventional Procedures (Inpatient)
Mortality In-Hospital
Mortality within 30 days
Complication Based Ratings
Diabetic Emergencies
In Hospital
Mortality Based Ratings
Sepsis
Mortality In-Hospital
Mortality within 30 days
Pulmonary Embolism
Mortality In-Hospital
Mortality within 30 days
Respiratory Failure
Mortality In-Hospital
Mortality within 30 days
Complication Based Ratings
Gallbladder Removal Surgery
In Hospital
Mortality Based Ratings
Bowel Obstruction
Mortality In-Hospital
Mortality within 30 days
Upper Gastrointestinal Surgery
Mortality In-Hospital
Mortality within 30 days
Colorectal Surgeries
Mortality In-Hospital
Mortality within 30 days
Pancreatitis
Mortality In-Hospital
Mortality within 30 days
Gastrointestinal Bleed
Mortality In-Hospital
Mortality within 30 days
Mortality Based Ratings
Stroke
Mortality In-Hospital
Mortality within 30 days
Cranial Neurosurgery
Mortality In-Hospital
Mortality within 30 days
Complication Based Ratings
Hip Replacement
In Hospital
Total Knee Replacement
In Hospital
Hip Fracture Treatment
In Hospital
Complication Based Ratings
Outpatient Back and Neck Surgery (except Spinal Fusion)
In Hospital
Outpatient Total Knee Replacement
In Hospital
Outpatient Rotator Cuff Repair
In Hospital
Outpatient Total Hip Replacement
In Hospital
Specialty Excellence Awards
Outpatient Joint Replacement Excellence Award™
2024
Complication Based Ratings
Outpatient Benign Prostatic Hyperplasia
In Hospital
Complication Based Ratings
Prostate Removal Surgery
In Hospital
Transurethral Prostate Resection Surgery
In Hospital
Mortality Based Ratings
Chronic Obstructive Pulmonary Disease (COPD)
Mortality In-Hospital
Mortality within 30 days
Pneumonia
Mortality In-Hospital
Mortality within 30 days
Complication Based Ratings
Spinal Fusion
In Hospital
Back and Neck Surgeries (without Spinal Fusion)
In Hospital
Complication Based Ratings
Carotid Procedures
In Hospital
Abdominal Aortic Aneurysm Repair
In Hospital
Peripheral Vascular Bypass
In Hospital
Specialty Excellence Awards
Vascular Surgery Excellence Award™
2024
Patient Experience
Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).
Learn more about patient experienceSt. Francis Hospital & Heart Center
National Average
Communication with doctors
Percent of patients who said that doctors always listened to them and explained things well
Responsiveness of hospital staff
Percent of patients who said they always received help quickly from hospital staff
Care Transition
Percent of patients who said they understood their care needs when they left the hospital
Communication about medicines
Percent of patients who said that staff always explained medicines before giving them to patients
Discharge Information
Percent of patients who said they were given information about recovering at home
Communication with nurses
Percent of patients who said that nurses always listened to them and explained things well
St. Francis Hospital & Heart Center
National Average
Quietness
Percent of patients who said the area around their rooms was always kept quiet at night
Cleanliness
Percent of patients who said their room and bathroom were always kept clean
Providers
Provider Reviews
Apr 29 2025
Review for Dr. Demetriou
As a nurse and 15yr patient of Dr Kaushik, I will tell you that you will not find a better physician. Not only is he brilliant, but he is compassionate. He never leaves me hanging. I’ve spoken to him at midnight and at 5 AM. He always has a treatment plan and a backup plan and I trust him with my...
Apr 27 2025
Review for Dr. Kaushik
Manhasset Orthopedics is a big practice. There may be a lot of people checking in and in the waiting room. It is all managed so well that I didn’t wait more than 5 minutes at any time. Dr. Simon Greenbaum is a terrific orthopedist. He did a thorough history and physical exam and studied XRays and...
Apr 27 2025
Review for Dr. Greenbaum
My husband Husni Abou Saab had a fall 1988 he broke his tibia plateau very bad, had surgery at ELMHURST HOSPITAL(please don’t go to that hospital even if you are dead) my poor husband had his right leg short, so he had his right knee replaced, his surgery lasted almost 4 hours with the BEST DR...
Apr 27 2025
Review for Dr. Loloi
Dr.Cassidy always greets you with a warm smile and truly listens to your concerns and what your perspective of your problem is before he makes a diagnosis and creates a treatment plan.
Apr 27 2025
Review for Dr. Cassidy
Location
St. Francis Hospital & Heart Center
Frequently Asked Questions
Where is St. Francis Hospital & Heart Center located?
St. Francis Hospital & Heart Center is located at 100 Port Washington Blvd, Roslyn, NY 11576. Find other locations and directions on Healthgrades.
Has St. Francis Hospital & Heart Center won any recent awards from Healthgrades?
Yes, St. Francis Hospital & Heart Center has been awarded with Outstanding Patient Experience Award™, Coronary Intervention Excellence Award™, Gastrointestinal Surgery Excellence Award™, and 2 more in the past two years.
Is St. Francis Hospital & Heart Center highly rated with patients?
84% patients recommend this hospital. See Healthgrades for detailed clinical ratings by specialty.
Does St. Francis Hospital & Heart Center score well in safety ratings?
Healthgrades tracks outcome ratings for 12 hospital services. View more details here.
How do I get in at St. Francis Hospital & Heart Center?
Phone number, appointment information, and directions can be found on Healthgrades St. Francis Hospital & Heart Center profile..
How does St. Francis Hospital & Heart Center rank in terms of safety and outcomes?
Healthgrades provides detailed information on hospital safety and outcomes for patients. Click here to learn more about hospital safety.
Dr. Demetriou is amazing! He takes his time to explain everything to you. Very thorough.