Dr. Alice Chen, DO

My Fiance went to her, and without it being important to the assessment she made Inappropriate comments about my Fiancées body.

Knowledgeable and explains things clearly. Puts me at ease to know that things will progress step by step to improve my health.

We was with Dr Chan about a year and my opinion she's a very good doctor. Her staff are friendly we never have any issue with appointment timing

Stay far away from this gal she is a horrible excuse for a physician incredibly rude, rude, rude, and nasty. Everything out of her mouth was 100% wrong. She insulted me and made inappropriate accusations with absolutely no validity. I have extreme anger issues that I actually wanted to present to her, and she had to open her rude nasty mouth before I even had the chance, my wife and I had to get up and leave within two minutes of sitting down with her. I will not go in to any more detail but good thing my wife was with me and prevented me from turning around and going back after I stormed out of that office , which was completely empty by the way mid day during the week please find another real doctor. Good luck.

I have been using Dr. Chen for a long time. She's gentle and nice to her patient, that is me. She's very professional and knows her stuff. She's very smart and good at what she's doing. I wish that we'll have more doctors like Alice Chen in the Plano area! Her front office is very helpful, too. appointment pre-notice, after check call back is nice. They even have an office account setup for all their patient. All you have to do is just to set it up once and they can send you alert for you to go online to view your check up result and all your medications (if you know how to do it!). Anyways, Alice Chen will be my PCP for a long time to come!

Upon leaving she opened the door pointed her finger to lobby and shut the door behind me. This was my first appointment with my soon to be Dr for the remainder of my life. No thank you or have a good day .. nothing. This is a good DR.. I wouldn’t even say a good person. Found out today I got charged 563$ dollars for a urine test. Not a blood test or anything related to health ... almost 600 dollars for a urine test of which any type of charge was not mentioned when this was asked. They called a week later and said there was alcochol in my urine ???!!! Does not care about her patients and completely lacks fiduciary duty to of caring for her patients. Honestly only thing I think this women cares about is getting paid from Medicare and Medicaid from old Asian customers .... sad as I got recommended here from my now retired doctor who said he was referring patients here because she had a good heart. 600 dollar drug test ... and what do they call me and say.. we saw alcohol in your urine..

My mother came in for a preventive care check. She said the doctor asked her about her current health so she told her about her cholesterol issue. In addition to already paying $100 in the office, we get 2 bills in the mail later, one from her office for an office visit and then another one from an imaging office. When I called their office to ask why she was being billed because her insurances covers preventive care 100%, the receptionist said “it was just billed that way” and did not give me any further explanation. She told me I needed to call the billing department, which I did. The representative said that I need to call the office back and have them explain because they can’t just say “it was just billed that way”. So I call the office again, she repeats the same thing to me then tells me they will have the doctor call us when she comes back on the 13th. Once the 13 rolls around, the reception continues to repeat the same excuses to my mother and says that the doctor will not

My issue is not with Dr. Chen but with the staff. I am changing physicians because the staff is incompetent. If you request for documents, you have to ask multiple times. I was also referred the wrong kind of specialist and the wait times are 45 mins long even when you have made appointments. The office staff just doesn't care since they're young.