Dr. Andrea Williams, MD
Ear, Nose, and Throat*
30+ years of experience
Accepting new patients
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Dr. Andrea Williams, MD
Ear, Nose, and Throat
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Dr. Andrea Williams, MD is a head & neck surgery otolaryngologist in Charlotte, NC and has over 30 years of experience in the medical field. Dr. Williams has extensive experience in Upper Respiratory Conditions. She graduated from University at Buffalo Jacobs School of Medicine and Biomedical Sciences in 1994. She is affiliated with Novant Health Presbyterian Medical Center. She is accepting new patients.
3.8 Star Rating
Based on 30 reviews 3.8 Star Rating (30 reviews)
Locations
Ear, Nose, Throat & Audiology Associates
Ear, Nose, Throat & Audiology Assoc - Gaffney
Ear, Nose, Throat & Audiology Assoc - Rock Hill
Dr. Williams is a Healthgrades Choice provider in Ear, Nose, and Throat
The Healthgrades Choice designation helps you understand the most important factors to consider when choosing a healthcare professional. This designation is earned based on four set standards.
Read our methodology
- Above average experience
- Good hospital quality
- Good patient ratings
- No healthcare sanctions
- Areas of Expertise • Dr. Williams specializes in the areas of Otolaryngology & Otolaryngology-Head and Neck Surgery. See board certifications
- Explains Conditions Well • Patients said this doctor explains conditions well. See reviews
- Hospital Satisfaction • Patients said they were highly satisfied at this doctor's hospital. See hospitals
- Trustworthy • Patients said this doctor is trustworthy. See reviews
More Otolaryngology (Ear, Nose & Throat) Specialists at Novant Health
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Dr. Williams' Reviews
Likelihood to recommend Dr. Williams
3.8
30 ratings, 12 with a written review
| 5 star | 70% | 70% |
| 4 star | 0% | 0% |
| 3 star | 0% | 0% |
| 2 star | 3% | 3% |
| 1 star | 27% | 27% |
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Top Doc
What went well
No results
What could be improved
No results
Helpful
B.K.S. – Mar 07, 2025
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Dr. Williams is skilled, but does not run a good practice. Hearing test equipment was defective and billing was horrible. They sent a bill every month for four months after I had paid the full amount. From other reviews, this does not seem to be an accident. BH
What went well
No results
What could be improved
No results
3 others found this helpful
Helpful
Charlotte, NC – Aug 31, 2019
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Dr. Williams is fine, but her staff (especially the Billing dept) is totally incompetent. I made payments every single month after my balloon sinuplasty and I got a call from a weird collection agency saying that I had not paid my bill and Dr. Williams’ office turned me in to collections! The man I spoke to several times could not fathom why I was so upset and said this sort of thing happened from time to time. After that debacle, her Billing dept started withdrawing money twice a month.
What went well
No results
What could be improved
No results
3 others found this helpful
Helpful
Mar 20, 2019
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She is wonderful. She came recommended to me for my daughter and I have since recommended her to others who have used her. Staff is friendly as well!
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
Helpful
Leah Bridges in rutherforton nc – Apr 24, 2018
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on jan. 9 2018 Dr. Williams performed a sinus balloon procedure at first I was so nervous but after talking with her she explained everything in detail she put my mind at ease.
I would recommend Dr. Williams to anyone great person to deal with Thank You
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
4 others found this helpful
Helpful
Robert Radford in Bessemer City NC – Jan 15, 2018
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Dr. Williams is very caring and listens to your concerns. She will not stop until she pinpoints your exact issue and come up with a resolution. I had to been to several sinus doctors, and had two surgeries prior to seeing her. She was the only doctor that showed concern and worked to develop a plan that would resolve my issues. She is easy to talk to. She doesn't mind answering questions. And she will show you things in detail to help you understand what's on! Excellent doctor!
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
2 others found this helpful
Helpful
Charlotte, NC – Apr 21, 2017
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Never. I made a big mistake going to this office thinking I would get medical care by a Doctor. Had to go to immediate care clinic the following day with blood in ear and throat problem not diagnosed.
What went well
- Staff friendliness
What could be improved
- Didn't listen or answer questions
- Didn't explain conditions well
- Didn't trust the provider's decisions
- Long wait times
5 others found this helpful
Helpful
Gaffney, SC – Apr 12, 2017
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Vary friendly and caring doctor. Easy to talk to. Very professional. Helped get my sinus informations under control. Would recommend her to everyone I know.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
5 others found this helpful
Helpful
Tammy in Rock Hill, Sc – Nov 01, 2016
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Just awful. Everything from the filthy office with dangerous plumbing stains all over the ceiling to the incompetence of the office staff to the doctor herself. Incredibly lacking in knowledge and compassion. HORRIBLE attitude and bedside manner. Does not like to be asked questions or to admit when she does not know something. Will never go back there or recommend.
What went well
No results
What could be improved
- Office environment
- Difficult to schedule appointment
- Didn't listen or answer questions
- Didn't explain conditions well
- Staff wasn't friendly
- Appointment was rushed
- Didn't trust the provider's decisions
7 others found this helpful
Helpful
Dissapointed and disgusted in York, SC – Aug 17, 2016
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I made an appointment to see Dr Williams but was told after a period of time that I should have stated that I wanted to see her! Duh?
Dr ANDREA WILLIAMS, billed me and MEDICARE as follows:
CHARGES: $ 905.00 PAYMENTS FROM MEDICARE: $ 783.51
PAYMENT FROM ME: $ 70.00 DAY OF VISIT 02-16-2016
Now, 04-05-2016, Dr ANDREA WILLIAMS sends me a bill for $ 51.49!
TO WHOM IT MAY CONCERN, I NEVER MET DR WILLIAMS!
What went well
No results
What could be improved
- Office environment
- Difficult to schedule appointment
- Didn't listen or answer questions
- Didn't explain conditions well
- Staff wasn't friendly
- Appointment was rushed
- Didn't trust the provider's decisions
13 others found this helpful
Helpful
Richard in Clover, SC – Apr 05, 2016
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My experience with DR. Williams took place at Carolina surgical center in Rockhill SC where the nurses at all personal were awesome. I was supposed to arrive at 9:45 which I did and the process automatically being in timely fashion. After paper work and billing was done I was took to the back and being the surgery process. My nurse Christiana was awesome and made me and my family feel very at home. The surgery process also went well.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
What could be improved
No results
7 others found this helpful
Helpful
Ty in Spartanburg – Mar 10, 2016
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I was having a lot of trouble with my sinuses and she did a thorough evaluation on me and checked me for allergies. My nose and sinus passages were blocked and she dilated them in the office with the sinus balloon and fixed my septum. The procedure was not uncomfortable and I was able to return to work in 2 days. I am breathing so much better and my facial pressure has gotten better. I feel so much better. I am currently receiving shots for my allergies and that too is going well.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
What could be improved
No results
10 others found this helpful
Helpful
NHW in Charlotte, NC – Dec 30, 2015
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Likelihood of recommending Dr. Williams to family and friends is 3.8333333 out of 5
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About Me
care philosophy
We are committed to excellence and to providing the highest quality of health care to our patients in an intimate and nurturing environment. Our goal is to be the patient?s first choice for prompt, state of the art, quality care. Your health and well-being are our first priority.Ear, Nose, and Throat
*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.
Suny At Buffalo
Residency HospitalUniversity At Buffalo Jacobs School Of Medicine And Biomedical Sciences
Medical School, 1994
American Board of Medical Specialties®
American Board of Otolaryngology
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Otolaryngology†
American Board of Otolaryngology - Head and Neck Surgery®
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Otolaryngology-Head and Neck Surgery
†Self designated
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.
Healthgrades receives board action history for physicians and physician assistants. The information displayed here is sourced from independent information providers, such as state board websites, and may not be the most up-to-date information. Healthgrades makes no representations with respect to the accuracy of any information provided here and assumes no responsibility or liability for such information.
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Affiliated Hospitals
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How patients felt about the care they received at this hospital.
85%Patients said they were given information about recovering at home1% higher than the national average
78%Patients said that doctors always listened to them and explained things well2% higher than the national average
Learn more about how Healthgrades measures Hospital Quality