Dr. Andrew Gerken, MD

I cannot comment on Dr. Gerken as a physician/surgeon because he refused to see my son. We arrived ten minutes late and I did not fill out the online paperwork bc we had seen another doctor in the system so I didn’t think we were considered new. His intake person asked him if he could see us and he refused. I got upset and said that I could fill the paperwork quickly and then spoke to the inside office staff who just looked at me apathically and refused. When I told them that I myself was a pediatrician and knew it would be a quick visit and could help explain what the problem was, they just said the doctor refused. When I asked to speak to the doctor myself, they put me in the hallway and I was left waiting, the doctor did not come to speak with me and was just ignored. I left in tears honestly bc I had rushed to leave work, take my child out of school only to be refused our appt and disregarded. I have never been so maltreated in an office before by anotherMD or as a mother/child.

He provided excellent care. The surgery went well, and he made me feel extremely comfortable about the process.

I saw Dr. Gerkin to repair a painful swollen torn tendon in the front of my knee. After months of continued pain and another MRI I spoke with Dr. Beyer, the senior orthopedic knee specialist at Hoag. During the surgery Dr. Gerkin found a small bone spur he tried to remove, but the instrument somehow got stuck and while trying to remove it he managed to shave off most of the cartilage in the back of my knee. Being understandably upset he forgot to repair the tendon. After quitting his group, I had another surgeon try to repair my knee. Post surgery he showed me pictures of what looked like mounds of white cheese that used to be my cartilage. Being shocked he too forgot to fix the torn tendon. This is no joke. I am told I need a knee replacement now due to the damage at his hands and now need a scooter to get around. I was 48 yrs old when this happened. Please be very careful when choosing a surgeon and advocate for drug testing of all surgeons. Malpractice is 3rd leading killer in US.

The medical assistants are this office are completely unprofessional. After advising my 77 year old mother not to travel, Dr Gerken dictated a letter for my mother to submit to travel agents in order to cancel her trip. The first assistants said they could not print out the letter until after 24 hours. They took our fax and said they would fax. No fax ever came through - nor did one come through after the second assistant on the phone the next day claimed she faxed. 4 assts, 4 diff stories.

Great surgeon

Broke my ankle, Doctor quickly assessed my condition with on site X-ray, provided boot during appt, and gave clear direction and explanation of bone healing process. Office team was very helpful and efficient. Highly recommend.

Totally arrogant. This says it all: he double books his appointments, takes people in at scheduled appointment time, whether or not they show up early or late. So if you have a 9:30 appt, & show up at 10:00, you are still seen first, even if another person courteously shows up early for their 9:45 appt. Even asked why he double books & leaves so many people waiting; he totally ignored my question. Waited an hour, he spent maybe 7 minutes & left. No warm fuzzies that he even cared. How Rude!

I was dealing with an ankle condition for 3 years and seeing multiple doctors without any relief or answers in sight. I happen to be referred to this medical group by a friend and luckily enough to of found Dr. Gerken. Dr Gerken diagnosed my condition and did the necessary surgery to fix my ankle that had been troubling me for years. He was very compassionate, listened to all of my concerns, and answered all my questions. I can't thank him enough for helping me get back to a healthy lifestyle

He fixed my badly broken leg very well. No major problems during my recovery. Was very compassionate to me during my hospitalization and early recovery. Very nice staff at Newport Orthopedic Institute in spite of how busy everyone is. Wait is understandable.