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Dr. Arthur S Pemberton, MD

Dr. Arthur S Pemberton, MD

Family Medicine*

Dr. Arthur S Pemberton, MD is a family medicine physician in Galax, VA. He is affiliated with medical facilities such as Northern Regional Hospital and Carilion Giles Community Hospital. He is accepting new patients.

4.8 Star Rating
Based on 16 reviews 4.8 Star Rating (16 reviews)

Carilion Clinic Family & Internal Medicine - Galax

544 E Stuart Dr Ste D Galax, VA 24333

At a Glance

  • Area of Expertise
    Dr. Pemberton specializes in the area of Internal Medicine. See board certifications
  • Explains Conditions Well
    Patients said this doctor explains conditions well. See reviews
  • Practices at Top Hospital
    Outstanding Patient Experience Award™ See hospitals
  • Hospital Satisfaction
    Patients said they were highly satisfied at this doctor's hospital. See hospitals
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Dr. Pemberton's Reviews

Likelihood to recommend Dr. Pemberton

4.8
16 ratings, 8 with a written review
5 star
94%
94%
4 star
0%
0%
3 star
0%
0%
2 star
0%
0%
1 star
6%
6%

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Terrible Service to Patient
My mother is moving to an assisted living facility and needs paperwork completed by Dr. Pemberton. He received the paperwork to complete on Dec. 11 and still had not completed it on Dec. 23rd. She is supposed to move in on Dec. 26th. I am currently camped out in his waiting room waiting for the paperwork. The facility will not let my mother move in without it. He finally completed it and did it wrong so it had to be done again. He did it again but the facility needed him to send a prescription to their pharmacy. He is now refusing to do that until he is finished seeing patients. It is an escribe so it is nothing but a click. Meanwhile, his patient, who has dementia and is home alone so I can handle this, is scared and upset because she doesn’t understand why no one is with her. I can’t leave until we have confirmation that this has been done because the facility is requiring it. This is a terrible way to treat a patient and I am so glad my mother will not be coming back here.
What went well
  • Appointment scheduling
  • Explained conditions well
What could be improved
  • I didn't feel respected
  • Didn't listen or answer questions
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
Helpful
Dec 24, 2024
Hello, this is the Carilion Clinic Patient... Read More
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Best Primary Care Physician
Always Attentive to the myraid complicated health issues
What went well
  • Office environment
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Difficult to schedule appointment
Helpful
Donna B. Martrinez – Aug 19, 2022
Dr. Pemberton's Reply –
Thank you for sharing your experience, Donna!
×Post a ResponseAre you Dr. Pemberton?
Dr. Pemberton has a great Bed-side manner, he listens and addresses all concerns. He does not rush his examinations,which could explain the difficulty in getting an impromptu appointment. He reads your chart, labs, meds in lieu of asking questions already documented in your records. When prescribing meds, he is always cognizant of other specialists prescriptions and will contact them to discuss changes and will refer his patients to specialists outside of his well-house instead of brushing you off and whipping out his prescription pad. He is very trustworthy, honest and practices with total integrity.
What went well
  • Office environment
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Difficult to schedule appointment
2 others found this helpful
Helpful
Donna B. Martinez – Aug 19, 2022
Donna, thank you for taking the time to provide... Read More
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My husband and I have been seeing Dr. Pemberton for several years and have been very happy with his care. He takes the time to discuss conditions, explain treatment options and medications, involving his patients in decisions about the best treatment for them personally.
What went well
  • Office environment
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
  • Difficult to schedule appointment
Helpful
Arlene Morgan – Dec 15, 2021
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I've been seeing Dr. Pemberton for about 6 months now. I've waited until now to leave a review because some doctors can turn bad after a first visit. But Dr. Pemberton is great, hopefully he'll stay in Galax for decades. He's thorough, knowledgeable, and you don't feel hurried while in an appointment, and most importantly the office and facility is spotless clean. Excellent in all ways.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Travis J Wells – Nov 30, 2019
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Dr Pemberton is a kind gentle man who will sit and talk to you face to face and discuss your problems he doesn't make you feel rushed he makes you feel very comfortable and he is very knowledgeable I would recommend anyone who has any anxiety about going to a doctor to choose doctor Pemberton at internal medicine at Carilion in Galax he is an awesome person and you feel like you've known him your whole life
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
2 others found this helpful
Helpful
Lowana Maxwell – Oct 11, 2019
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I reqlly like dr PEmberton q lot, he's very throughl and answers any questions. He treats you with respect, never trying to make you feel stupid,,,never. He spends as much time as he needs to with you, never felt like he didn't have enough time for me. He told me the first time I seen him , very kindly ans matter of factly a few things I need to change. He was very nice doing it. .i love him . He's very kind ,
What went well
  • Office environment
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
2 others found this helpful
Helpful
Debra Cochran in Cana, Va – Apr 30, 2017
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Dr. Pemberton is very thorough, and listens to your concerns. He answers your questions and doesn't make you feel hurried.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
5 others found this helpful
Helpful
Jo Ann Harkey in Woodlawn, VA – Oct 08, 2016
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About Me

biography

Dr. Arthur S Pemberton, MD is a family medicine physician in Galax, VA. He is affiliated with medical facilities such as Northern Regional Hospital and Carilion Giles Community Hospital. He is accepting new patients.
  • Family Medicine

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • Naval Medical Center Portsmouth

    Internship Hospital
American Board of Medical Specialties®
American Board of Internal Medicine®
Internal Medicine
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

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Locations

Carilion Clinic Family & Internal Medicine - Galax

Carilion Clinic Family & Internal Medicine - Galax544 E Stuart Dr Ste D Galax, VA 24333
1

Affiliated Hospitals

  • Carilion Giles Community Hospital

    159 Hartley Way
    Pearisburg, VA 24134

    How patients felt about the care they received at this hospital.

    89%
    Patients said they were given information about recovering at home

    1% higher than the national average

    84%
    Patients said that doctors always listened to them and explained things well

    2% higher than the national average

    View all patient feedback
  • Northern Regional Hospital

    830 Rockford St
    Mount Airy, NC 27030
    Recipient of 2
    hospital awards

    Outstanding Patient Experience Award™ (2024)

    Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

    View all awards

    How patients felt about the care they received at this hospital.

    85%
    Patients said that doctors always listened to them and explained things well

    9% higher than the national average

    85%
    Patients said they were given information about recovering at home

    1% higher than the national average

    View all patient feedback
  • Carilion New River Valley Medical Center

    2900 Lamb Cir
    Christiansburg, VA 24073
    Recipient of 1
    hospital award

    Patient Safety Excellence Award™ (2023)

    Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

    View all awards

    How patients felt about the care they received at this hospital.

    86%
    Patients said they were given information about recovering at home

    2% higher than the national average

    79%
    Patients said that doctors always listened to them and explained things well

    3% higher than the national average

    View all patient feedback
Learn more about how Healthgrades measures Hospital Quality