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Dr. Carl Russell, MD

Dr. Carl Russell, MD

Internal Medicine*
40+ years of experience

Dr. Carl Russell, MD is an internist in Richardson, TX and has over 40 years of experience in the medical field. He graduated from Wayne State University in 1981. He is affiliated with Medical City Dallas.

3.4 Star Rating
Based on 13 reviews 3.4 Star Rating (13 reviews)

Practice

331 Melrose Dr Ste 220 Richardson, TX 75080

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(972) 456-9314.

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Dr. Russell's Reviews

Likelihood to recommend Dr. Russell

3.4
13 ratings, 10 with a written review
5 star
54%
54%
4 star
8%
8%
3 star
0%
0%
2 star
0%
0%
1 star
38%
38%

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Seemed to genuinely care. Took lots of time to listen. Seemed very intelligent. Compassionate and smart…. Is a great combination for doctor.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
S – Apr 01, 2025
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“Prescribed equipment?”
4 months after hospital release, received a bill for a walker and commode, that we never received. Tried 2 phone numbers listed on the websites. One went to a home health agency and the other was disconnected. Major Medical Service says this doctor sent in a prescription for these 2 pieces of equipment and they bill accordingly. Leaves it to the patient to track down this doctor and get the prescription rescinded. Phone numbers don’t work.
What went well
No results
What could be improved
  • Difficult to schedule appointment
Helpful
Equipment not received – Jul 19, 2023
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Wonderfully compassionate physician
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Apr 28, 2020
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Excellent care on my recent hospital stay. Very informative about his findings and medications that he thought would take care of my issues. I felt much better the next day and the medications are working well
What went well
  • Listened & answered questions
  • Explained conditions well
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Apr 28, 2020
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Excellent. My husband had a recent hospital visit. Dr Russell had a bed side manner that we loved. Very thorough, informative with a nice sense of humor.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Apr 28, 2020
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Dr Russell is professional, kind, compassionate and works with his team to ensure the very best care always.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Apr 27, 2020
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The worst experience. Admitted me through ER for flu. Missed other issues such as congestive heart failure and pulmonary edema so I did not receive appropriate meds during hospitalization to treat these conditions. In addition, he wrote a DNR order despite the fact that I was not terminally ill and the topic was never discussed with me or my husband. When questioned about it, he said he was busy and made a mistake. No apology. During the hospitalization, he never came near me to listen to my lungs, heart etc. He stood near the door to assess me. Very poor doctor in my opinion.
What went well
No results
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
1 other person found this helpful
Helpful
Dallas, TX – Feb 16, 2020
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Poor excuse for a doctor. I'm shocked that Medical City Dallas has him on the staff. Did not get meds that I take daily to floor nurses nor the pharmacy until I approached him my second day in the hospital. Blamed it on the nurse. While I was in the bathroom he came into the room and said "Mr. XXXX, are you still with us". i answered "Yes". He left and did not return.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
1 other person found this helpful
Helpful
Oct 08, 2019
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This physician is a total poor excuse for a physician prescribed medication that you are allergic to. What a joke
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
1 other person found this helpful
Helpful
Dallas , TX – Nov 18, 2018
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I was in a coma for 12 days under his care at medical city Dallas and then discharge he was responsible for getting all my prescriptions to me or to my pharmacy. Not one was filled and his poor office assistant it is now August 31 and he wouldn’t even call me back because he didn’t fill not one prescription for me at discharge. Lack of responsibility , Caring, compassionate and I will never ever tell anybody to use him or refer him that is why I have given him no stars on anything. I
What went well
No results
What could be improved
No results
1 other person found this helpful
Helpful
Sep 01, 2018
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About Me

biography

Dr. Carl Russell, MD is an internist in Richardson, TX and has over 40 years of experience in the medical field. He graduated from Wayne State University in 1981. He is affiliated with Medical City Dallas.
  • Internal Medicine

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • Wayne State University

    Medical School, 1981
American Board of Medical Specialties®
American Board of Internal Medicine®
Internal Medicine
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

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Locations

Practice

Melrose Clinic PLLC331 Melrose Dr Ste 220 Richardson, TX 75080
1
Medical City Dallas7777 Forest Ln Dallas, TX 75230
2