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Dr. Dorothy Serna, MD

Dr. Dorothy Serna, MD

Internal Medicine*

Dr. Dorothy Serna, MD is an internist in Houston, TX. She is affiliated with HCA Houston Healthcare Kingwood. She is accepting new patients and telehealth appointments.

4.8 Star Rating
Based on 282 reviews 4.8 Star Rating (282 reviews)

North Cypress Internal Medicine & Wellness

10425 Huffmeister Rd Ste 460 Houston, TX 77065
Telehealth available
Patient Favorite Award

Dr. Serna is a patient favorite Internist

The Patient Favorite badge is awarded to top-performing providers who surpass average ratings and comments, reflecting their commitment to exceptional patient care. Read our methodology

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Dr. Serna's Reviews

Likelihood to recommend Dr. Serna

4.8
282 ratings, 125 with a written review
5 star
93%
93%
4 star
2%
2%
3 star
0%
0%
2 star
0%
0%
1 star
4%
4%

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Best doctor
Dr. Serna is considerate, detail oriented and efficient. She lead the staff like a conductor of an orchestra.Wonderful warm hearted person. Always leave her office assured!
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Alice K – Dec 02, 2024
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Dr. Dorothy Serna
I have had Dr. Serna as my primary care physician for many years. She takes exceptional care in handling my over all health and is tenacious in discovering the solution to any problems that I have had along the way. She enhances her medical knowledge with the importance of nutrition and exercise. My October appointment was thorough, informative and fun! She is an outstanding doctor!
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Nov 12, 2024
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Detail oriented
Dr. Serna has been my doctor for many years and is always prepared with all details of my past medical information and asks pointed questions that I have not thought to ask. A a concierge doctor, she always gives prompt attention and excellent follow-up. I would highly recommend her.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Patricia – Sep 27, 2024
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Internist for Life
Dr. Serna has been my internist for over twenty-five years. As I approach eighty, I have complete confidence in here ability to continue offering excellent medical care.Her staff is very accommodating and works with me for office visits that are convenient to my schedule.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Ron – Aug 30, 2024
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Best practice EVER!!
Dr Serna and her staff are the most kind and caring providers you will find. There is never a problem getting an appointment or getting an answer to your questions. Dr. Serna takes the time to listen to her patients and genuinely cares about each and every one of them. She is patient, listens to her patient's concerns and involves them in their own medical care. She offers virtual visits for some conditions which is great when you have a busy day and can't make it to the office. Stacey, her NP, has all the same wonderful qualities as Dr Serna. Sean is quick to answer portal emails and just overall friendly. Lata, her receptionist, is very professional over the phone and is always very helpful. I will be a patient for life!! Thank you, Dr Serna, for all you for your patients. You and your staff are truly a blessing!
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Jun 14, 2024
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Annual Physical Exam
As always, Dr. Serna covered all aspects of my overall health. She is very thorough and explains test results in a manner that I understand. If she has a concern, she addresses it with me. If I have questions or concerns, I can send a message in the portal, and someone gets back with me promptly. I love her staff. They are very friendly, helpful, and professional.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Lisa W. – Nov 10, 2023
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Very Good Doctor
Dr. Serna has been my primary care physician for a number of years, and I appreciate her thoroughness, expertise, and willingness to listen. She actively manages our care, but not in an obtrusive way, and follows up with any outstanding issues discussed during our visits. She also takes the initiative to coordinate with my other physicians to ensure that I am receiving good care from them. I have a high degree of confidence in her, and would gladly recommend her to anyone seeking a personal physician.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Nov 10, 2023
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Dr Serna and her staff - The best
I have not found a better Doctor or a better staff. The staff is important as I have seen good doctors get let down by the staff, not the case with Dr Serna's staff.It may be odd to say however I actually look forward to my visits with her. and her staff.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Henry – Oct 27, 2023
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Annual check up
Today I had my yearly check up with Dr Serna, and as usual, she is very professional, caring and knowledge! I left the office with the feeling that I have a plan to achieve better lifestyle! Her staff is very kind and professional as well! I strongly recommend Dr Serna!
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
V – Aug 29, 2023
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Office visit
Dr. Serna has a special way, ,in that she really listens, and together she has helped me with many health issues. She is very knowledgeable, caring Doctor. Her entire staff is the same way. She does not keep any patient waiting a long time. When I have texted her with a problem, she answers quickly. I would recommend Dr. Serna to anyone. She is a one in a million Dr.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Ann M. Kurka – Aug 10, 2023
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No stone unturned! The most complete care.
Always complete, great attention to detail, marvelous personality!
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Matt Frankl – Aug 07, 2023
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First Visit
My first visit with Dr. Serna was thorough and wasn't rushed. She listened and included my input in her overall evaluation and recommendations for changes going forward. I like that the focus is on life-style changes as well as medicine and that she didn't merely make recommendations, but helped me set up goals with milestones along the way to those goals.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Bill – Aug 07, 2023
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Awesome!!!
Dr. Serna and all her staff are always super friendly, sensitive, and they always go the extra mile to help me with all my healthcare needs!!! I have severe anxiety issues but the staff and Dr. Serna help me navigate procedures by staying calm and encouraging! I so appreciate the service because no other doctors spend enough time with you to help you get to the roots of health issues. Their concierge service allows me to be seen very quickly same day or next day and in urgent situations I am usually able to avoid the urgent care facilities because I can get an answer immediately if it’s urgent!! Additionally, Dr. Serna has given me hope when I came down with a painful autoimmune disease. She was able to get me pain free with a new way of eating instead of having to take a harsh medication!!
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Jennifer – Aug 04, 2023
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Outstanding Physician
From the moment I enter the office until the minute I step out the door, I feel like the "top priority" for the staff and Dr. Serna! Dr. Serna genuinely cares about overall patient health and wellbeing. She listens, sympathizes, guides, and acts upon immediate concerns and welcomes your opinion. Dr. Serna goes far above and beyond what I expect out of a physician. Bottom line, this is my most favorite doctor.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Adrienne – Aug 03, 2023
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Simply the Best
Her whole team is awesome and caring. She has been my doctor since 2001. She listens and helps you in your medical journey. Lifts you up when you need encouragement. Never makes you feel bad . keeps me going.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Sherry N – Aug 02, 2023
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Outstanding and very personal care
Dr, Serna and her staff provide terrific care. They are. very thorough, and are never in a rush. Just awesome medical care providers!
What went well
No results
What could be improved
No results
Helpful
David B – Aug 01, 2023
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Dr. Serna
Dr. Serna is caring and thorough. She spends the time to tend to needs one by one. Completely trustworthy. Her staff is excellent also.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Marvin Rhymes – Aug 01, 2023
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Great experience. Always thorough and caring.
What went well
No results
What could be improved
No results
Helpful
Don Marsalia – Jun 28, 2023
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The entire staff is always attentive to your needs. A team of GOATS! It just doesn’t get any better. If you are looking for a healthy life style, this is the group to show you the way.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
May 01, 2023
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Excellent experience always
Always receive the best of care, service, and attention with Dr. Serna. Her staff and office setting is excellent. Dr. Serna listens, follows thru, and truly cares about my well being. Wonderful doctor and human being.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Apr 30, 2023
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About Me

care philosophy

As an Internal Medicine Physician, I provide Comprehensive Care for adults. I manage Chronic Illnesses but also focus a lot of attention on Wellness and Prevention and helping patients to adopt a healthy lifestyle and make positive changes that...read more

biography

Learn more about me at my .com practice website.  Just look for drserna.  
  • Internal Medicine

  • Lifestyle Medicine

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • Baylor College Of Medicine

    Internship Hospital
  • Baylor College Of Medicine 1997

    Internship Hospital
  • University Of South Florida Morsani College Of Medicine

    Medical School
  • University Of Florida

    Undergraduate School
  • University Of Florida 1989

    Undergraduate School
  • Board Certified - American Board Of Lifestyle Medicine

    2017
American Board of Medical Specialties®
American Board of Internal Medicine®
Internal Medicine
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.
  • Texas Medical Association, Member

  • American College of Physicians, Fellow

  • QURC- North Cypress Medical Center, Member

  • Harris County Medical Society, Member

  • American Board of Lifestyle Medicine, Diplomate

  • American College of Lifestyle Medicine, Member

  • Go Healthy Houston Taskforce, Member

Patient Favorite Award

Dr. Serna is a patient favorite Internist

    Read our methodology

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    Locations

    North Cypress Internal Medicine & Wellness

    Dorothy Cohen Serna, MD, FACP, DipABLM10425 Huffmeister Rd Ste 460 Houston, TX 77065
    1