Dr. Elizabeth Pernal, MD

I’ve been a patient of Dr Pernal for a few years now and think she’s a great doctor. Her receptionist, however, leaves everything to be desired. They are rude, snarky, condescending and clearly don’t care about keeping patients. My insurance changed and Pernal no longer accepts it. I called to clarify why my prescriptions are still going through but the doctor won’t see me and the receptionist was incredibly condescending on the phone. I would absolutely NOT recommend this office to anyone.

I'm moving from out-of-state. I need a primary & GN & I had my initial visit w/ Pernal & exam. She seemed professional, efficient, & said that she would work w/ me as I looked for a Dr. She said she would refill my prescribed medications. I called the Dr.'s office again to ask if I needed to schedule an appt to discuss prescriptions & refills before I needed to have them refilled. I was told that I had an appt scheduled already. Just call when rxs were needed. When it came time to refill my medication, she did NOT honor her word. When I attempted to ask why, her staff was extremely RUDE & made it difficult to speak with the doctor--even by message. They spoke directly for Dr. Pernal concerning the prescriptions she said she would fill & told me that she would NOT fill my prescriptions. I'm transitioning primaries, insurance, & states & this office has left me w/o any options to continue my meds in a timely way. If you enjoy being bullied & lied to, Sue, Rhonda, E. Pernal are perfect.

I scheduled an appointment with Dr. Pernal after being recommended by a friend. Had to wait a bit to get 1st appt due to their patient load, but once I was in, I WAS IN. Since that time, I am able to get in quickly any time I have an issue. I love the front desk person, the nurse, and the doctor. Never have I experienced any negativity from anyone in that office. I had issues when I began going there (and had gotten no satisfaction from previous Dr) and, after being correctly diagnosed and treated, I am doing great/back to normal. I would say if you are loyal to them (go every year, don't needlessly cancel appointments, be on time, etc), they they are loyal to you. :)

Dr Pernal was seeing my daughter as a favor to me because I have been a patient for years. However, the front desk lady was so rude when my daughter went saying she did not have an appointment when it was rescheduled last week because of a cancellation. Why does Dr Pernal tolerate this?Reading other comments it is a common thread of her treating people this way. Don’t work in a people oriented job if you don’t like people. If I didn’t like Dr Pernal I would switch in a minute. The receptionist always has an attitude with me as well.

Had not been in couple of years tried to make an appointment but the receptionist was so rude, hateful and nasty I'm just taking my dollars else where, it's a shame because Dr. Pernal is a very nice and caring doctor.

I HAVE NEVER MET DR. PERNAL. I CALLED TO SCHEDULE AN APPT AS A NEW PATIENT. AFTER SPEAKING WITH DONNA, I IMMEDIATELY TOLD HER TO CANCEL MY APPT. SHE WAS VERY RUDE. THE FIRST IMPRESSION MEANS ALOT, DOESN'T MATTER IF YOU ARE THE DR. OR THE OFFICE STAFF. KINDNESS GOES A LONG WAY. I WORK IN HEALTHCARE, AND ALTHOUGH A PATIENT DOES NOT WANT TO COME TO THE HOSPITAL, SHOWING COMPASSION & KINDNESS MEANS A LOT TO THEM. DR. PERNAL SHOULD DO A WORKSHOP ON HOW TO TREAT PATIENTS.

I didn’t even get the opportunity to meet Dr. Pernal, but I believe your staff is a reflection of you and let me just say the staff answering the phones are completely ignorant. I simply tried to make an appointment and in return got ignorance and sass. There is no reason to treat people in such a way, and if you lack people/communication skills then you shouldn’t be the one answering phones period. I refuse to be treated such a way. If your treated like that over the phone imagine in person.

I've been a patient of Dr. Pernal's for 18 years. I've been through a lot with her & love her as a Doctor and a person. However, her front desk receptionist is extremely rude. She screens her calls, which is extremely unprofessional!! I want to talk to my Doctor, not sharing personal information with some receptionist! I once called to schedule an appointment for my daughter to have a test done. She asked my daughters age & told me my insurance won't cover it because she's too young.

I think dr Pernal is awesome never had a problem with her....I agree the last front desk lady should of stayed

I have been a patient of Dr. Pernal for many years. She delivered my first two children. She is a very nice doctor but her secretary is not. She keep cutting me off and was very cold towards me. After asking her several times to let me finish my sentence, she called me rude! Then she put me on hold. When she took me off of hold l. She acted as if nothing had happened. I tried to recap the situation. She then stated "Well ok now we're over that". When asked how to complain. I was told I couldn't.

I don't know what has happened to this office.... the new girl at the front desk is awful! She is consistently rude and Unaccommodating! I don't know what happened to that last receptionist, but they should have kept her! She was awesome! On top of the rude front desk, the nurse was in a mood and the doctor couldn't get out of my room fast enough! This office has gone down hill and it's disappointing to say the least??

Dr.pernal is very nice person. She makes her patients very comfortable that they can discuss their problems in v friendly environment. But front desk staff needs to change their attitude. Lady at front desk always been v rude.

Dr. P is great as is her nurse, however her front office receptionist is sullen and unfriendly to the point of rudeness, on a consistent basis, very unpleasant.