Dr. Gary Frick, MD

Rudest staff I’ve experienced since moving to Florida. Saw someone different last four visits. Think they must have a quota system.

First of all our initial visit was made June 7th. We received a call days later on a message saying there was a problem and to return the call. I called 6 times, left messages with no return calls. I should have known then there would be a problem at that time. I went to the office, found out the appt needed to be at the end of the month because of a new patient. We arrived the date of the appt at the end of the month, they showed no appt! We were squeezed in , saw another doctor then. The RX was given and I asked that it be electronically sent to our mail order. From June 28th to today July 10th, the RX has been canceled twice by the mail order pharmacy because it was faxed! The office manager was so very rude to me, accused me of telling them to fax it and argued with me until I was done talking to her. I have NEVER been to a more unprofessional office before. Never answers their phones or returns messages! I was very frustrated and looking for another doctor!

I unfortunately was a patient of this practice for four years. 4 years of wasted money and time. Michelle Baxter advised I double up on my medication, which led me to be without medication in the correct dosage for 2+ weeks. She knew this when advising me to double up on my medication, as I was seeing her only once every 3 months. I was intentionally set up for failure and to run out of my medication for depression that I have been on for four years. I called this practice to see what we could do, as my next appointment was not for another 2 and a half weeks. I first spoke with Michael, who seems to only know how to read what is in front of him versus actually communicating with his team. When I asked him to confirm the dosage of my medication, he condescendingly and very rudely told me the dosage is 20mg (I was advised to double that up by Michelle Baxter) and he also cold told me that it is written on the bottle of my medication and that I should know. It made me feel stupid. I called back the next day in hopes to speak with someone who would actually pull my chart and/or allow me to speak with my DR. This was not done. I was rudely told about a previous situation that occurred over 2 months ago and was not relevant to the current issue. Not once was I offered to come in for an appointment to have medication prescribed to me. I was rudely spoken to by the lady who makes your appointments when you leave, and she actually hung up on me when I was in mid conversation expressing to her the severity of the withdrawals I was experiencing from not having my anti depressants. I called back and a third person answered, I did not catch her name but she is the blonde woman who checks you in when you arrive for you appointment. She told me, and actually swore, she would speak with Michelle Baxter and call me back before the end of the day. This promise was not fulfilled. Today, day 4 without my antidepressants, I went into the office to speak directly with someone. I spoke with the two women mentioned above and the alleged supervisor, who is a tall African American woman with short hair. I asked her if I would be able to please see my doctor as I do not have medication and am experiencing dizziness, brain zaps, trouble balancing, night terrors, migraines, muscle spasms, mood swings, ringing in my ears that is so unbearably loud, difficulty with my speech such as stuttering and speaking in broken sentences with words reversed, and suicidal ideations. I was told that Michelle Baxter refused to see me. I was accused of cursing out the staff, which did not happen. This place is a joke, and honestly they just want to collect your money and do not care about your mental health. I find this practice to be extremely unprofessional. Do yourself a favor and avoid this place by any means necessary. I recommend the counseling center of New Smyrna Beach. They genuinely care about their patients and will do any and everything in their power to truly help you, with the compassion and understanding we all deserve as patients seeking help with our mental health. If I could give zero starts on this review I would.

Dr. Parke is very professional and seems genuinely interested in my well being!!

He is so compassionate and understanding and the rest of the staff is just a great addition! I started coming to this office after a tragedy in my life over a year in a half ago. They have been amazing, from Dr. Frick to Dr. Parke, the office manager C.J is doing a great job to Kelsey and Ms. Janice. I can't say enough good things about all of them. When I could not even think straight, they made me feel like things were going to be okay! I thank the entire staff so much! Your forever patient. Cinderella Chic

When calling can’t get through. When you do talk to someone they have an attitude. When Mike asked me a question I didn’t know the answer, he said real low “Ooo Jesse and had an attitude.

I’m a snowbird, here in FL 6 months/yr so I need a psychiatrist here. After research, I chose this Dr & office. I’ve had visits with both Dr Frick and his NP and while I have been very happy with care rendered by both, I’ve been stable psychiatrically so can’t comment on care provided during psych urgency/emergency, though I did need my antidepressant increased. Office is chaotic but organized with patient privacy well maintained. Office gets my records up north to my 6-month psychiatrist in timely fashion.

It took 2 years to find Dr.Frick and his staff. I have been going to him for years now and they are wonderful! They listen and take their time. I also love the availability hours. I will not go anywhere else

Mrs. Lynn is amazing!

Dr. Frick and his staff are the absolute best! I drive hours to see Dr. Frick and I have seen both of his ARNP's Mr. Parke and Mrs. Howard. They are all extremely efficient and knowledgeable. Amy, Cheryl and Whitney will do anything to help you and prioritize any urgent need. If you've ever had a bad experience with the staff, I can assure you it was under previous management. The phone lines are basically always ringing, so it is hard to get through at times but if you leave a message (or two) they will call you back. I am so grateful for Dr. Frick!

Since the office staff has been rebuilt, my experience has improved tremendously. From wait time, organization, and communication, everything has been exceptional. Thank you, Dr. Frick & staff!

Exceptional knowledge of body systems, medication, medication intersections, continuous education and teaching. Affiliate of Halifax Hospital. Great holistic approach.

Best psychiatrist in town

So glad to have found this place after looking long and hard to find a psychiatrist in the area They were very helpful. I was able to see a provider the very next week. I didn't have to wait very long, either.

I have been seeing DR. frick for at least 3 years now. He is very professional and He answers all my questions. Staff has always been great to me..

I moved here from out of state and was referred to Dr. Frick's office and they were able to get me in right away. He listened to me and my needs and really cared. Is he a busy man yes but he still made me feel comfortable and was able to give me the medications I needed.

"doctor" frick and his "staff" are just out for cash. And the attitude you'll get is not worth it. go anywhere else!

I've been going there for years. dr frick doesn't even recognize me! Rude, vile, evil "staff" with tons of attitude guaranteed.stay away if you can.they also never return phone calls and take the phone off the hook in the morning.nice huh?

Horrible office. They are only there to collect money. No ethics at all.

I highly recommend Dr Frick. He is very competent and I like his staff too!