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Dr. Heather McKenzie, MD

Dr. Heather McKenzie, MD

Family Medicine*
20+ years of experience

Dr. Heather McKenzie, MD is a family medicine physician in Burleson, TX and has over 20 years of experience in the medical field. She graduated from University of Texas Health Sciences Center at San Antonio Long School of Medicine in 2003. She is affiliated with Wise Health System. She is accepting new patients and telehealth appointments.

4.4 Star Rating
Based on 25 reviews 4.4 Star Rating (25 reviews)

Practice

12001 South Fwy Ste 302 Burleson, TX 76028
Telehealth available

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Dr. McKenzie's Reviews

Likelihood to recommend Dr. McKenzie

4.4
25 ratings, 11 with a written review
5 star
84%
84%
4 star
0%
0%
3 star
4%
4%
2 star
0%
0%
1 star
12%
12%

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A warm safe place
The staff always stands out for me when I go in for visit or even doing my prescription refills on the portal. The love you have for your patients and each other shows !
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Laura Sanderson – Apr 08, 2024
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Disappointed !!
I have been a long time patient and still absolutely love Chrissy Welch and will miss her. But, I haven't seen her but once or twice in the last few years anyway. I have been seeing Ryann and that's where it went wrong. I should have said something sooner... this is partially my fault. They are essentially throwing away my long term patient relationship over a wrong dosage on a prescription. Instead of just correcting it and moving on, she tries to defend it, she lies to me, they hang up on me, and then tell me to we were both rude and to 'call it even', accept it and move on!?! The sad part is I am the one who is truly losing in this but, how can I continue to see a Dr I do not trust!?!
What went well
No results
What could be improved
  • I didn't feel respected
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Didn't trust the provider's decisions
2 others found this helpful
Helpful
T McCalla – Jul 05, 2023
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A Doctor who Cares
I've been seeing Dr McKenzie for several years. She is attentive and caring. When visiting the office it doesn't feel like they are just trying to get as many patients as they can in for the day. She takes her times and listens. The staff is very friendly and gets back to you when you leave messages.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Lori – Jan 31, 2022
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Love Dr. McKenzie and her staff. They are friendly, caring and always ready to "REALLY" listen to your problems. Crissy, her Nurse Practitioner is fabulous. She carries on Dr. McKenzie's caring attitude and methods of treatment. They are more interested in your over all health than just prescribing meds for EVERY little thing.
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Janell Kinsey – Nov 08, 2019
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When you see Dr. McKenzie it is not a cattle call. She always takes her time during our visits. Always compassionate and caring. Very easy to talk to about what ails you. She is the Greatest doctor we ever had.
What went well
No results
What could be improved
No results
5 others found this helpful
Helpful
Mar 17, 2019
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Dr. McKenzie and her Nurse Practitioner are amazing. Both have excellent knowledge, caring, and spend quality time getting to know and understand their patients. True gifts for caring for their patients.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
3 others found this helpful
Helpful
Cilinda in Joshua, TX – Jan 28, 2019
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An amazing Doctor. I recommend Dr. McKenzie to everyone. So compassionate. I am blessed that I found her almost fifteen years ago. She keeps me feeling well.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Carol Dean in Alvarado, TX – Jul 13, 2017
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Dr McKenzie is what you expect from your healthcare provider. She cares about you and your family with the same passion as if you were her family. I had a problem misdiagnosed by three other doctor and a hospital, she immediately recognized the problem and saved my life. I will always see her, no matter how far away I live. I highly recommend her for anyone looking for a "Great Doctor" and wants to be treated fairly with respect and compassion. Five stars!!!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Kevin Warren in Arlington, TX – Feb 08, 2017
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I highly recommend Dr. McKenzie. I have had some medical issues in the past & was having trouble getting Dr.'s to take the time to listen to me. After not feeling well for several months, she was referred to me. So I was going to give it one more shot & I am glad I did. Not only did she diagnose me with certain health issues but she set me up with a team of Dr.'s that listened and worked with me & a year later I am doing much better. Thanks for giving me hope again!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Dawn Goff Shafer in Burleson, TX – Feb 02, 2017
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She is a kind and caring Doctor talks to you like you matter. I have been very happy with her. She reminds me of my Doctor growing up always listens to what you say and if she feels you need to see someone else she sends you. She is a wonderful Doctor so sad we don't have more like her.
What went well
  • Office environment
  • Listened & answered questions
  • Explained conditions well
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Difficult to schedule appointment
  • Staff wasn't friendly
  • Long wait times
7 others found this helpful
Helpful
Christy in Granbury – Jun 17, 2016
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I tried a couple of times to schedule an appointment with Dr. McKenzie, but I could never get her scheduler, Angie, to call me back to discuss scheduling.
What went well
No results
What could be improved
No results
13 others found this helpful
Helpful
Susie Rall in Burleson, TX – Jan 26, 2016
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About Me

biography

Dr. Heather McKenzie, MD is a family medicine physician in Burleson, TX and has over 20 years of experience in the medical field. She graduated from University of Texas Health Sciences Center at San Antonio Long School of Medicine in 2003. She...read more
  • Family Medicine

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • Christus Santa Rosa Hospital

    Residency Hospital
  • Texas A & M University / Main Campus

    Undergraduate School
  • University Of Texas Health Sciences Center At San Antonio Long School Of Medicine

    Medical School, 2003
American Board of Medical Specialties®
American Board of Family Medicine®
Family Practice
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

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Locations

Practice

McKenzie Welch Medical Group PLLC12001 South Fwy Ste 302 Burleson, TX 76028
1
  • Call
  • Fax
  • Hours
    • Mon: 7:30am - 5:00pm
    • Tue: 7:30am - 5:00pm
    • Wed: 7:30am - 5:00pm
    • Thu: 7:30am - 5:00pm
    • Fri: 7:30am - 2:30pm
  • Directions

Affiliated Hospitals

  • Wise Health System

    3200 N Tarrant Pkwy
    Fort Worth, TX 76177

    How patients felt about the care they received at this hospital.

    88%
    Patients said they were given information about recovering at home
    83%
    Patients said that doctors always listened to them and explained things well

    1% higher than the national average

    View all patient feedback
Learn more about how Healthgrades measures Hospital Quality