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Dr. Helson Pacheco-Serrant, OD

Dr. Helson Pacheco-Serrant, OD

Optometry*
30+ years of experience

Dr. Helson Pacheco-Serrant, OD is an optometrist in El Paso, TX and has over 30 years of experience in the medical field. He graduated from University of Puerto Rico|University of Puerto Rico / Medical Sciences Campus in 1992. He is affiliated with medical facilities such as Las Palmas Medical Center and Sierra Medical Center. He is accepting new patients.

4 Star Rating
Based on 45 reviews 4 Star Rating (45 reviews)

Practice

1700 N Oregon St Ste 660 El Paso, TX 79902

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Dr. Pacheco-Serrant's Reviews

Likelihood to recommend Dr. Pacheco-Serrant

4.0

45 ratings, 16 with a written review
5 Star
67%
67%
4 Star
4%
4%
3 Star
4%
4%
2 Star
7%
7%
1 Star
18%
18%

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RecentHighestLowestMost Helpful
What went well
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Trusted the provider's decisions
What could be improved
No results
1 person found this helpful
Helpful
Dionisio – Aug 08, 2022
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What went well
No results
What could be improved
  • Didn't listen or answer questions
  • Appointment was rushed
1 person found this helpful
Helpful
Aug 04, 2022
×Post a ResponseAre you Dr. Helson Pacheco-Serrant, OD?
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
2 people found this helpful
Helpful
Mike Davidson – Sep 02, 2020
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What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
7 people found this helpful
Helpful
Luz – Feb 02, 2020
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What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
3 people found this helpful
Helpful
Mary in Clint, TX – Jun 05, 2019
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What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
3 people found this helpful
Helpful
Feb 18, 2019
×Post a ResponseAre you Dr. Helson Pacheco-Serrant, OD?
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 people found this helpful
Helpful
Margie in NM – Jan 06, 2019
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What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Michael in El Paso, TX – Dec 02, 2018
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What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
7 people found this helpful
Helpful
Zeke in EL PASO – Apr 07, 2018
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What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 people found this helpful
Helpful
Armando Saldivar in El Paso,Tx – Apr 01, 2018
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What went well
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Difficult to schedule appointment
1 person found this helpful
Helpful
Aug 05, 2017
×Post a ResponseAre you Dr. Helson Pacheco-Serrant, OD?
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
5 people found this helpful
Helpful
R. Kneeland in El Paso, TX – Jul 31, 2017
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What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
4 people found this helpful
Helpful
Estella Sanchez in Las Cruces, NM – May 16, 2017
×Post a ResponseAre you Dr. Helson Pacheco-Serrant, OD?
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
3 people found this helpful
Helpful
Ron Jones in El Paso, TX – May 03, 2017
×Post a ResponseAre you Dr. Helson Pacheco-Serrant, OD?
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
4 people found this helpful
Helpful
LVM in Deming, NM – Feb 17, 2017
×Post a ResponseAre you Dr. Helson Pacheco-Serrant, OD?
What went well
  • Appointment scheduling
  • Staff friendliness
What could be improved
  • Didn't explain conditions well
  • Appointment was rushed
1 person found this helpful
Helpful
James in El Paso, TX – Mar 19, 2016
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About Me

care philosophy

Dr. Pacheco's outstanding credentials and personal life experience make him a very compassionate and understanding physician. This has made him one of the finest neurosurgeons in El Paso, Texas and Southern New Mexico. His primary focus is his commitme

biography

Dr. Pacheco knew he wanted to become a surgeon at a very young age, but after losing his father to a brain aneurysm at age 16, he knew neurosurgery would become his life's work.Dr. Pacheco attended college and medical school at the University of...read more
  • Optometry

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • University District Hospital Medical Science Campus

    Residency Hospital
  • University District Hospital Medical Science Campus

    Internship Hospital
  • University Of Puerto Rico|university Of Puerto Rico / Medical Sciences Campus

    Medical School, 1992
  • English

  • Spanish

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Locations

Practice

Office1700 N Oregon St Ste 660 El Paso, TX 79902
1

Affiliated Hospitals

  • Sierra Medical Center

    1625 Medical Center Dr
    El Paso, TX 79902

    How patients felt about the care they received at this hospital.

    83%
    Patients said they were given information about recovering at home

    1% lower than the national average

    76%
    Patients said that doctors always listened to them and explained things well
    View all patient feedback
  • Las Palmas Medical Center

    1801 N Oregon St
    El Paso, TX 79902
    Recipient of 46
    hospital awards

    America’s 50 Best Hospitals for Surgical Excellence Award™ (2025, 2024)

    Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

    America's 250 Best Hospitals Award™ (2025, 2024, 2023)

    Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

    View all awards

    How patients felt about the care they received at this hospital.

    81%
    Patients said they were given information about recovering at home

    3% lower than the national average

    73%
    Patients said that nurses always listened to them and explained things well

    2% lower than the national average

    View all patient feedback
  • The Hospitals of Providence-East Campus

    3280 Joe Battle Blvd
    El Paso, TX 79938
    Recipient of 6
    hospital awards

    How patients felt about the care they received at this hospital.

    81%
    Patients said they were given information about recovering at home

    3% lower than the national average

    68%
    Patients said that doctors always listened to them and explained things well

    8% lower than the national average

    View all patient feedback
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