Dr. Jeffrey Boyd, MD

Dr. Boyd is a great doctor , considerate, thorough, attentive and I felt cared for and respected when in his care. However, I recently had contact with Dr. Jeffrey Boyd's office with a very simple question about what office I was supposed to go to for an appointment. His staff was extremely rude, disrespectful and unprofessional and actually hung up on me. I was asked if I could be put on hold the first time so I said ok. I was on hold for 10 minutes according to my phone. I simply couldn't wait any longer as I had some pressing issues to take care of in my life. So, I called back, they answered and once again they ASKED me off I could be put on hold, so thinking it was a serious question, I politely said no, I'd been on hold for 10 minutes. At that point the staff person very rudely and disrespectfully said she had patients in front of her and hung up on me. Having an office staff who cant recognize that people who come to a doctor are always vulnerable is a detraction.

When issue raised, the office staffs behave very unprofessional. It’s medical records person, her supervisor, and technician, ignored and not returned my phone calls. I wonder if they were instructed to do so.

If I could have used a zero, I would have. This review is not against Dr Boyd, but that office. I have now had 2 appts for cataract surgery with no appt time but an "we'll call you a few days before to tell you the time". No calls. I call, receptionist is clueless, says wait for a call. No call. Try to leave a phone message, no can do - recorded message says call back during business hours. Try calling after hours to answering service to leave a message. Their helpful answer - " call back during business hours". Try calling again (during business hours) - receptionist again clueless and says wait for a call back. No calls. This is ridiculous. I'm done with them. I'm going elsewhere.

I just went today for cataract surgery consultation. Dr Boyd was wonderful. He took his time and answered my questions and didn't seemed hurried even though the place was packed. Highly recommend. The entire office runs like a well oiled machine. LOVE them!

He is a wonderful Doctor that takes the time to explain what the procedure is going to entail. He will answer all questions and concerns. I was very impressed with his manner and patience. Since I have worked in the medical field for over 35 years this takes some doing. I would recommend him to friends and family for your eye care needs.