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Dr. Jeffrey McKenna, MD

Dr. Jeffrey McKenna, MD

Otolaryngology-Head and Neck Surgery*
30+ years of experience

Dr. Jeffrey McKenna, MD is an otolaryngology-head and neck surgery specialist in Phoenix, AZ and has over 30 years of experience in the medical field. He graduated from University of Southern California Keck School of Medicine in 1991. He is affiliated with medical facilities such as Banner Desert Medical Center and Chandler Regional Medical Center. He is accepting new patients and telehealth appointments.

4.3 Star Rating
Based on 43 reviews 4.3 Star Rating (43 reviews)

Practice

5110 E Warner Rd Ste 100 Phoenix, AZ 85044
Telehealth available

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Dr. McKenna's Reviews

Likelihood to recommend Dr. McKenna

4.3
43 ratings, 23 with a written review
5 star
79%
79%
4 star
0%
0%
3 star
0%
0%
2 star
9%
9%
1 star
12%
12%

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Professional and humorous
Telehealth
Checked my eyers and hearing capability. Treating patients really well. Great personele in his facility!
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Vlad – Sep 19, 2024
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Very thorough and explains well
I thought Dr McKenna was very nice. He listened well and diligently explained what tests he proposed and why. He explained his recommendations and what I could reasonably expect.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Louise – Jul 22, 2024
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Best ENT in the valley
Dr. Mckenna is very efficient very helpful and most of all very pleasant. Never rushes if you have questions to ask. Been seeing him for many years and he’s number one in my books.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
May 18, 2024
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BLATANT DISRESPECT RESPECT FOR HIS PATIENTS
I showed up early for my appointment with this Dr. After waiting for 15 minutes I respectfully asked the Receptionist how much longer it might be until I saw the Dr.She said she wasn't sure so I inquired whether it might be more than 20-30 minutes. She told me there was 1 patient ahead of me in the waiting room and 2 already in the examining rooms so it would likely be more than an hour. I had an upcoming call so that wasn't viable. I asked to reschedule and was told the next appointment was not for FOUR months. I later spoke to the Office Mgr. who said that's just the way this Dr. operates. I've been fortunate to see some GREAT Drs and not a single one of them ever expected me to wait an hour when I'm on time for an appointment.If I was an hour late, I wouldn't get to see him but he expects me to wait an hour?That is just blatant disrespect for me and my time. Good for him that he can get away with this garbage but he won't do it on my time.
What went well
No results
What could be improved
  • I didn't feel respected
  • Long wait times
Helpful
DMS – May 03, 2024
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Best ENT in the Valley
Dr McKenna and his staff are very accommodating, caring professionals. He always is very clear and caring.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Apr 19, 2024
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Great Doctor
Very personable, easy to talk to and feel comfortable discussing problems. He was active in the examination of ear nose and throat examsHearing test was thoroughly explained as well as somethings to do to address a few problems
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Bob M – Feb 14, 2024
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Professional and Compassionate
Outstanding provider. Dr. McKenna is highly skilled/trained, but has a unique ability to explain procedures and treatments so that patients understand. He also displays care and compassion.
What went well
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
May 22, 2023
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Dr. McKenna is expert in his field. I trust him implicitly! If he runs behind schedule, it is because he cares and takes time with each patient. He is in high demand because of his expertise and because those of us who are fortunate to have him for a doctor know he cares!
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
May 05, 2023
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Very impressive.
This was my first appointment. He was very patients. He explained my condition and alternatives for treatment.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Long wait times
2 others found this helpful
Helpful
RonP – Feb 23, 2023
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Great doctor
I visited Dr McKenna and I am very grateful that I was referred to him. He was nice and he was willing to spend time to explain medical details with me. I could tell he is the one I trust to come to for ENT issues.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Long wait times
Helpful
Anh T Pham – Sep 09, 2022
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Dr. McKenna Really Knows His Stuff!
I've been to Dr. McKenna about an esophogeal issue for more than five years. He helps me immensely and when it was time for me to get my husband to see about hearing loss, Dr. McKenna didn't hesitate to let me make the appointment for both of us to put my husband at ease. HIs knowledge, skill, winning style and all-around good guy approach to everybody makes this man a prince! My oh, so reluctant husband was made to feel valued, cared for and is following up with Dr. McKenna's associate on getting himself fitted with hearing aids. We are so gratedful!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Constance La Count – Sep 09, 2022
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The absolute best!
I had an amazing experience with Dr. McKenna and his staff. I came into the office for sudden onset of hearing loss. Throughout the time I was being treated they were prompt, efficient, knowledgeable and courteous. Dr. McKenna thoroughly explained to me what was going on to put me at ease. His diagnosis and treatment was spot on, thankfully, and my hearing is restored to its baseline. I'm so grateful to him and his staff. Highly recommended.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Susan – Aug 12, 2022
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The best of the best
McKenna is experienced and professional. I have never felt rushed during an appointment and he always takes the time to make sure my questions and concerns are addressed. His bedside manner is warm and caring. He was also my surgeon for Turbinate reduction and Eustachian tube expansion. Surgery went great and I am no longer a mouth breather at night!!! My wife doesn't even know him and loves him. :)
What went well
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Long wait times
Helpful
Bryan Nelson – May 16, 2022
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I have been seeing Dr McKenna for approximately a year now. I have Sinus problems and have been to several ENT’s throughout Phoenix in the past 20 years - all being huge disappointments! I was referred to Dr McKenna and decided to give it one more try. Boy am I glad I did! Not only is he personable and concise, he actually listens to what you’re saying, asks questions and reads your History! In my opinion (as well as many others) Dr McKenna is “THE BEST” in his field. I will never go to anyone else ! I had to share how Wonderful Dr Jeffrey McKenna truly is …. even if I have to wait longer to schedule an appointment with him.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Patricia Shinn, Gilbert, Az. – Nov 06, 2021
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Dr McKenna is a very knowledgeable physician. He listens and explains conditions very well. Highly recommend.
What went well
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Ysela Tokatlian – Oct 29, 2021
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Dr. Jeffrey McKenna is the best. He's friendly, communicative, professional, empathetic & thorough. Explains procedures in detail so you are prepared for what you are about to experience. Then he reviews the procedure & findings with you. Wish all Drs were like him!
What went well
  • Listened & answered questions
  • Explained conditions well
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
  • Difficult to schedule appointment
Helpful
PM – Oct 26, 2021
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Dr. McKenna doesn't any respect for your time. Expect a long waiting although you have an appointment.
What went well
No results
What could be improved
  • Long wait times
1 other person found this helpful
Helpful
Farhadi – Jan 28, 2021
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seen quickly very thorough took lots of time with me highky recommend
What went well
  • Trusted the provider's decisions
What could be improved
No results
Helpful
pam – Feb 14, 2020
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Dr. McKenna is very much in demand, so the wait for an appt can take awhile, but it's worth it. He is thorough and kind. I would definitely recommend him.
What went well
No results
What could be improved
No results
Helpful
Mar 25, 2019
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Dr. McKenna is very thorough, very friendly, and very easy to talk with. He listens REALLY well and genuinely cares about his patients. My husband was also a patient of Dr. McKenna's and underwent turbinate reduction surgery under his care. It changed our lives! I highly recommend Dr. McKenna and his colleagues, as well. It's a well-run, top-notch practice.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Long wait times
4 others found this helpful
Helpful
Jeff McKeehan in Chandler, AZ – Jul 19, 2017
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About Me

biography

Dr. Jeffrey McKenna, MD is an otolaryngology-head and neck surgery specialist in Phoenix, AZ and has over 30 years of experience in the medical field. He graduated from University of Southern California Keck School of Medicine in 1991. He is affiliated...read more
  • Otolaryngology-Head and Neck Surgery

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • University Of Southern California Keck School Of Medicine

    Medical School, 1991
American Board of Medical Specialties®
American Board of Otolaryngology - Head and Neck Surgery®
Otolaryngology-Head and Neck Surgery
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.
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Locations

Practice

Office5110 E Warner Rd Ste 100 Phoenix, AZ 85044
1
Arizona Specialty Surgery Center2905 W Warner Rd Ste 10 Chandler, AZ 85224
2
Office3367 S Mercy Rd Ste 100 Gilbert, AZ 85297
3

Practice

Office2081 W Frye Rd Ste 100 Chandler, AZ 85224
4