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Dr. Jennifer Nelson, MD

Dr. Jennifer Nelson, MD

Ear, Nose, and Throat*

Dr. Jennifer Nelson, MD is a head & neck surgery otolaryngologist in Blacksburg, VA. Dr. Nelson has extensive experience in Otologic Conditions & Procedures and Upper Respiratory Conditions. She is affiliated with Lewisgale Hospital Montgomery. She is accepting new patients.

5 Star Rating
Based on 88 reviews 5 Star Rating (88 reviews)

Dr. Nelson is a Healthgrades Choice provider in Ear, Nose, and Throat

The Healthgrades Choice designation helps you understand the most important factors to consider when choosing a healthcare professional. This designation is earned based on four set standards.
Read our methodology

  • Above average experience
  • Good hospital quality
  • Good patient ratings
  • No healthcare sanctions
  • Areas of ExpertiseDr. Nelson specializes in the areas of Otolaryngology & Otolaryngology-Head and Neck Surgery. See board certifications
  • Explains Conditions WellPatients said this doctor explains conditions well. See reviews
  • Practices at Top HospitalPatient Safety Excellence Award™ See hospitals
  • Hospital SatisfactionPatients said they were highly satisfied at this doctor's hospital. See hospitals

More Otolaryngology (Ear, Nose & Throat) Specialists at Lewisgale Hospital Montgomery

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Dr. Nelson's Reviews

Likelihood to recommend Dr. Nelson

5.0
88 ratings, 78 with a written review
5 star
99%
99%
4 star
1%
1%
3 star
0%
0%
2 star
0%
0%
1 star
0%
0%

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Outstanding Physician
She efficiently uses pictures and objects to demonstrate problems and treatments. She explains treatments step by step as well as any adverse outcomes that could happen, and does so in relatable terms. She is thorough without being exhaustive. She is skilled in surgery. Both a relative and I have have had surgery done by her and outcomes were excellent. What stands out even more is her kindness, caring, and compassion. She takes the time to listen and respond.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Jan 09, 2025
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We can't say enough to express our appreciation for Dr. Nelson. My daughter had been experiencing extreme pain in her throat to the point where swallowing was no longer possible. She went to the same doctor twice where they only tested for Covid then sent her on her way. She drove herself to the ER because her pain was unbearable. Dr. Nelson was able to diagnose her immediately and admitted her. She ended up needing a tonsillectomy. Dr. Nelson was knowledge, professional and most of all kind. My daughter was new to town and all alone. She trusted Dr. Nelson so much that she insisted that she perform the procedure. Dr. Nelson also stayed in touch with me every step of the way as I traveled to Blacksburg. The hospital and staff were wonderful, but Dr. Nelson was exceptional. I would give her the highest recommendation possible. We cannot express how grateful we are for her care.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
3 others found this helpful
Helpful
Debbie Helderman – Sep 18, 2022
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Great ENT
My husband was recently diagnosed with cancer by Dr. Nelson. Her and the staff have gone above and beyond to accommodate any needs or concerns. My husband was an established patient of Dr. Nelson, and has always had the upmost confidence in her. Her care is excellent, and she has such a caring nature, she treats you as if you are one of her family members. She is always reassuring and professional, yet very down to earth. Top notch ENT, we are fortunate to have such a great physician like her in the area.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
king70 – Jun 23, 2022
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I was having trouble with my ears ringing. Dr Nelson was able to see me the same day I called. She listened to my issues and examined my ears and cleaned out debris. Seemed to help so far.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
3 others found this helpful
Helpful
Mark – Jul 27, 2020
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I have been living with a cough / throat clearing for almost 2 years. I had been to another doctor that advised it was post nasal drip and prescribed Flonase, which I didn't care for, nor did it seem to work. Dr. Nelson knew the problem within a few minutes of my appointment and prescribed acid reducers for my "silent acid reflux." So far, it seems to be helping!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
2 others found this helpful
Helpful
Ann Rochelle "Shelley" Hughes – Jul 20, 2020
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She’s very friendly and professional
What went well
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Laszlo Iari – Jun 22, 2020
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Listened to us about my 3 year olds issues and gave us the best advice we could get so far about frequent ear infections. Made my daughter feel very comfortable being examined.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Jennifer – Jun 06, 2020
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Dr. Nelson is a very compassionate and caring physician. She was able to examine me and treat my condition which made me more comfortable what had caused the problem in the first place. She explained to me what had caused my problem and what to do to treat me problem. Some physicians would just give you some medicine to make the problem go away. I want to know why I have the problem. She goes the extra mile and tells you why you have the problem.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
2 others found this helpful
Helpful
Debra S. Martin – May 25, 2020
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I had a good experience with Dr Nelson. I developed a growth on the roof of my mouth. She removed it in the office without any problems and continued to check and take care of my ears on the same visit. I would highly recommend Dr Nelson.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Paul – May 16, 2020
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Dr. Nelson is so patient and kind! The visit was great and she explained things thoroughly. She is very easy to talk to and very down to earth. Friendly with a big smile!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
May 15, 2020
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My thanks to Dr. Nelson. She quickly found my hearing problem and corrected it. Registering Thank you, Dr. Nelson.
What went well
No results
What could be improved
No results
Helpful
Sandra – May 11, 2020
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Dr. Nelson clearly explained functions I had never known before and her decision. She is also a fun person to meet. The visit with Dr. Nelson made my day.
What went well
No results
What could be improved
No results
Helpful
Siegfried Holzer – May 10, 2020
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Dr. Nelson listened to my health concerns. I had problems with my hearing when I went into her office and no problems when I left her office. I truly am grateful and appreciate her knowledge, kindness and professionalism. I would recommend her whole heartedly.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Roy – May 04, 2020
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Dr Nelson is awesome, best ent in the area!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Darren C Jones – Mar 31, 2020
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Dr.Nelson is friendly and very understanding physician.Listened to my concerns and gave me a plan of care going forward.
What went well
No results
What could be improved
No results
Helpful
Mar 23, 2020
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Dr. Nelson is not only a very qualified doctor, she also is a very nice person who is friendly with her patients and freely answers any questions.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Mar 10, 2020
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Dr. Nelson was so nice and patient. She took care of my problem in one visit and I was so grateful! She explained everything as she worked and made me feel at ease. I would highly recommend her.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Mar 04, 2020
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Dr. Nelson is the type Dr. we look for in all the health care providers we need and have. If all doctors were like her, what a great place we would have in which to live!!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Bronte in Radford, VA – Feb 29, 2020
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Very great experience with Dr. Nelson she was able to work me and and help me to get back to normal.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Long wait times
Helpful
Caitlyn – Feb 25, 2020
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Dr. Nelson has a wonderful personality and great communication skills. She is able to explain things where you can understand them. She seems very knowledgeable, smart and truly wants to help her patients. Another nice thing is she has a scribe to take all the notes so she can concentrate on the patient. If I ever need an ENT again, I would definitely go back to her.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Long wait times
Helpful
Brian M. – Feb 25, 2020
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About Me

biography

This physician is accepting telehealth visits. Dr. Nelson grew up in Jackson, WY, and earned her degree in Biology from Dartmouth College in Hanover, NH. She taught high school biology for two years then attended medical school at University of...read more
  • Ear, Nose, and Throat

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • Southern Illinois University

    Residency Hospital
  • University Of Washington

    Medical School
American Board of Medical Specialties®
American Board of Otolaryngology
Otolaryngology
American Board of Otolaryngology - Head and Neck Surgery®
Otolaryngology-Head and Neck Surgery
Self designated 
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

Dr. Nelson is a Healthgrades Choice provider in Ear, Nose, and Throat

    Read our methodology

    Affiliated Hospitals

    • Lewisgale Hospital Montgomery

      3700 S Main St
      Blacksburg, VA 24060
      Recipient of 5
      hospital awards

      Patient Safety Excellence Award™ (2025, 2024, 2023)

      Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

      Surgical Care Excellence Award™ (2025, 2024)

      Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

      View all awards

      How patients felt about the care they received at this hospital.

      88%
      Patients said they were given information about recovering at home

      4% higher than the national average

      81%
      Patients said that nurses always listened to them and explained things well

      6% higher than the national average

      View all patient feedback
    Learn more about how Healthgrades measures Hospital Quality