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Dr. Jessica Santillano, MD

Dr. Jessica Santillano, MD

General Surgery*
15+ years of experience

Dr. Jessica Santillano, MD is a general surgeon in Santa Cruz, CA and has over 15 years of experience in the medical field. She graduated from Temple University in 2005. She is affiliated with medical facilities Dominican Hospital and Watsonville Community Hospital. She is accepting new patients.

4.2 Star Rating
Based on 12 reviews 4.2 Star Rating (12 reviews)

Practice

1668 Dominican Way Santa Cruz, CA 95065

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Dr. Santillano's Reviews

Likelihood to recommend Dr. Santillano

4.2
12 ratings, 7 with a written review
5 star
75%
75%
4 star
0%
0%
3 star
8%
8%
2 star
0%
0%
1 star
17%
17%

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Two Failed pylonidal Surgeries
Telehealth
I cant really recommend Dr Santillano last Surgery She kept on cancelling my follow up appointments and I honestly gave up hope on ever feeling better.Whatever you do make shure you do your research first educating yourself on the disease and choose the best doctor you can.Two failed surgeries later my symptoms only keep getting worser.
What went well
No results
What could be improved
  • I didn't feel respected
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
1 other person found this helpful
Helpful
Nov 27, 2024
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Great surgeon and after care
She did a great job explaining the surgery before and answering questions after. The laparoscopic ascending colon surgery and recovery went smoothly. She regularly checked up on my husband in the hospital and after he got out.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Sep 25, 2023
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Highly recommend
Great Dr. who listens well to your concerns and explains everything very clearly. I would high recommend her.
What went well
No results
What could be improved
No results
1 other person found this helpful
Helpful
MB – Sep 16, 2023
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Front office staff
Kudos to Jennifer in the front office!! She was friendly and very helpful setting my consult appointment. Thank you for the great customer service.
What went well
  • Appointment scheduling
  • Staff friendliness
What could be improved
No results
1 other person found this helpful
Helpful
Stephanie Mellen – Mar 30, 2023
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Dr. Jessica Santillano is wonderful surgeon very caring and the most intelligent professional I ever met. Dr. Santillano has always been there for me in time of need and I have been cared for in a way that makes me feel protected and save. Dr, Santillano is not only brilliant surgeon but also a great human and I so grateful to have Dr. Santillano as my doctor.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
5 others found this helpful
Helpful
Olga Khurgin – Dec 19, 2021
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I honestly can't thank Dr. Santillano enough. She saved my life. Not once but twice. Im 28 years old. When she first saw me in late Jan/early Feb. I stumbled into the emergency room with a very very burst appendix. I was scared and she had such a calming energy. She did the surgery and put me and my family at ease. A month later I had complications due to surgery. She didnt perform the second surgery but was in constant communication. She and her assistant were incredible and wonderful advocates
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
4 others found this helpful
Helpful
UraMessJess in Los Gatos, CA – Jul 09, 2018
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Dr Santillano's philosophy statement reflects how you are treated. She takes time to explain exactly what your situation is and what the options are. She tells you the pro's and cons of your situation, explains reports and terminology. She takes time to answer questions and makes sure you understand what's happening to you. She made me feel like I had the best care I could have. Post care has been as important as pre care, answering all questions and walking me through to the next steps.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
10 others found this helpful
Helpful
Cindy McCubbin in Santa Cruz, CA – Jan 11, 2016
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Know Before You Go

About Me

care philosophy

As a Physician, I believe: Patients should be treated as I want my family to be treated. Trust. Respect. Patients have a right to be informed of risks, benefits and alternatives to treatment. As a General Surgeon, I believe: It is a privledge to...read more

biography

Dr. Santillano completed her undergraduate training at Penn State University and pre-medical studies at Harvard University.  She entered Temple University School of Medicine after serving in the US Peace Corps, where she volunteered as a Health...read more

  • General Surgery

  • Breast Surgery

  • Laparoscopic Surgery

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • Temple U/temple University Hospital

    Internship Hospital, 2006

  • Temple University

    Medical School, 2005

  • Temple University Lewis Katz School Of Medicine

    Medical School, 2005

  • Harvard University

    Undergraduate School, 2000

  • Pennsylvania State University

    Undergraduate School, 1994
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

Healthgrades receives board action history for physicians and physician assistants. The information displayed here is sourced from independent information providers, such as state board websites, and may not be the most up-to-date information. Healthgrades makes no representations with respect to the accuracy of any information provided here and assumes no responsibility or liability for such information.

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Locations

Practice

Surgical Associates of Monterey Bay Medical Corp.1668 Dominican Way Santa Cruz, CA 95065
1
(831) 464-9962

Practice

Santa Cruz Surgery Center3003 Paul Sweet Rd Santa Cruz, CA 95065
2
(831) 462-5512

Practice

Watsonville Community Hospital75 Nielson St Watsonville, CA 95076
3
(831) 464-9962
Dominican Hospital1555 Soquel Dr Santa Cruz, CA 95065
4
(831) 464-9962
See all General Surgeons in Santa Cruz, CA