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Dr. Kelly Hiatt, MD

Dr. Kelly Hiatt, MD

Ear, Nose, and Throat*
15+ years of experience

Dr. Kelly Hiatt, MD is a head & neck surgery otolaryngologist in Indianapolis, IN and has over 15 years of experience in the medical field. She graduated from Indiana University School of Medicine in 2005. She is affiliated with Community Hospital East. She is accepting new patients and telehealth appointments.

4 Star Rating
Based on 20 reviews 4 Star Rating (20 reviews)

Practice

1400 N Ritter Ave Ste 230 Indianapolis, IN 46219
Telehealth available

Dr. Hiatt is a Healthgrades Choice provider in Ear, Nose, and Throat

The Healthgrades Choice designation helps you understand the most important factors to consider when choosing a healthcare professional. This designation is earned based on four set standards.
Read our methodology

  • Above average experience
  • Good hospital quality
  • Good patient ratings
  • No healthcare sanctions

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Dr. Hiatt's Reviews

Likelihood to recommend Dr. Hiatt

4.0
20 ratings, 10 with a written review
5 star
75%
75%
4 star
0%
0%
3 star
0%
0%
2 star
0%
0%
1 star
25%
25%

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-0 WOULD NOT RECOMMEND
If I could give less than one star, I would I was referred to Dr. Hiatt and she spent 10 minutes in the office with me did not check my ears did not check my lymph nodes only told me to open my mouth. She said my nose looks beautiful inside and miserable. she said I had reflux and gave me an anti reflux med.I would never recommend this doctor to anyone. No empathy whatsoever and she does not listen to you.
What went well
  • Appointment scheduling
  • Staff friendliness
  • Wait times
What could be improved
  • I didn't feel respected
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
Helpful
Sarah Hampton – Jan 22, 2025
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Amazing!
Truly the best doctor I’ve ever been to. So caring and kind to her patients, and she is extremely smart and knows exactly what she’s doing. I would recommend her over and over!
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Dec 27, 2024
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Run far, far away
Unfortunately, Kelly is good with a knife only and seems to derive pleasure in hoping you have cancer so she can get to cutting. She has zero concern about patient outcomes, just rendering services so she can bill as much as possible. Seeing her is truly a waste of time as soon as she sees you don't have a tumor for her cut into. Very unhinged and very unprofessional doctor. She truly needs to retire.
What went well
  • Staff friendliness
What could be improved
  • I didn't feel respected
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
Helpful
Bob Wilson – Dec 19, 2024
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"I don't know what to tell you"
1st visit wasn't bad. She said she has what I have. (Pretty much, GERD) The med she gave me didn't work. 2nd visit, she referred me to a gastro doc. I also have a lump on my neck. Said I needed a CT scan. Already had one. I told her it didn't show much. "Then it's not cancer." So what do we do about it? "I don't know what to tell you." First, my issue is with sinus drainage making my throat swell from coughing. She makes it sound like she knows what she's talking about, then blows you off. As for the lump, at least it's not cancer, but at least feel it. Take the time to examine your patients. Put your hands on them. Look in their ears and throat. Just because you have a degree, it doesn't make you smart.
What went well
  • Office environment
  • Appointment scheduling
  • Staff friendliness
  • Wait times
What could be improved
  • Didn't listen or answer questions
  • Appointment was rushed
  • Didn't trust the provider's decisions
2 others found this helpful
Helpful
Kim P – Feb 21, 2023
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Attentive and was able to identify the problem quickly. Treated and have been symptom free since.
What went well
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
BDJ – Feb 17, 2022
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very good and caring doctor. she has taken care of my nasal and parotid problems so well. I would recommend her to anyone
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Jan 07, 2020
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Dr Hiatt is my favorite. She's got a great bedside manner and cares about making you feel better. I highly recommend going to her.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
INDIANAPOLIS – Jan 30, 2019
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one hundred percent would I did right after surgery
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
chauntae in indianapolis, IN – Jan 29, 2019
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A coworker is a patient of Dr Hiatt recommended that I see her for my sinus infections. I had two other sinus surgeries in New York, still felt bad. Dr Hiatt got it right. Great surgeon.. highly recommend
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Jan 12, 2019
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Hiatt looked in my nose with a nasal speculum and said I had a deviated septum. She ordered a CT scan which showed enlarged turbinates. Her bill included $502. for a nasal endoscopy, which she did NOT do. That involves numbing the inside of your nose and running an 8 inch long plastic tube with a camera on the end of it, up your nose. I asked if the $502. charge was a mistake because it wasn't done. Her office said I was wrong. I think I would know if an 8" tube was shoved up my nose. IT WASN'T
What went well
  • Wait times
What could be improved
  • Didn't listen or answer questions
  • Staff wasn't friendly
  • Didn't trust the provider's decisions
4 others found this helpful
Helpful
Dec 29, 2018
i agree, i would remember if someone numbed my... Read More
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About Me

biography

Dr. Kelly Hiatt, MD is a head & neck surgery otolaryngologist in Indianapolis, IN and has over 15 years of experience in the medical field. She graduated from Indiana University School of Medicine in 2005. She is affiliated with Community Hospital East. She is accepting new patients and telehealth appointments.
  • Ear, Nose, and Throat

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • Indiana University School Of Medicine

    Medical School, 2005
American Board of Medical Specialties®
American Board of Otolaryngology - Head and Neck Surgery®
Otolaryngology-Head and Neck Surgery
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

Dr. Hiatt is a Healthgrades Choice provider in Ear, Nose, and Throat

    Read our methodology

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    Locations

    Practice

    Office1400 N Ritter Ave Ste 230 Indianapolis, IN 46219
    1
    Office1542 S Bloomington St Fl 3 Greencastle, IN 46135
    2
    Office10201 N Illinois St Ste 110 Carmel, IN 46290
    3
    Office6626 E 75th St Ste 500 Indianapolis, IN 46250
    4