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Dr. Kenneth Andrews, MD

Dr. Kenneth Andrews, MD

Cosmetic, Plastic & Reconstructive Surgery*

Dr. Kenneth Andrews, MD is a plastic surgeon in New Britain, CT. He is affiliated with medical facilities The Hospital of Central Connecticut at New Britain General Campus and Hartford Hospital. He is accepting new patients and telehealth appointments.

4.8 Star Rating
Based on 121 reviews 4.8 Star Rating (121 reviews)

Practice

292 W Main St New Britain, CT 06052
Telehealth available

Make an Appointment

Hospital Highlight

Dr. Andrews is affiliated with Hartford Hospital Hartford, a highly rated hospital.

At a Glance

  • Areas of Expertise
    Dr. Andrews specializes in the areas of Otolaryngology & Otolaryngology-Head and Neck Surgery. See board certifications
  • Explains Conditions Well
    Patients said this doctor explains conditions well. See reviews
  • Offers Telehealth
    This doctor offers telehealth appointments. Call the office to schedule an appointment.
  • Practices at Top Hospital
    America's 250 Best Hospitals Award™ See hospitals
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Dr. Andrews' Reviews

Likelihood to recommend Dr. Andrews

4.8
121 ratings, 102 with a written review
5 star
91%
91%
4 star
4%
4%
3 star
0%
0%
2 star
1%
1%
1 star
4%
4%

Your trust is our top concern.

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Great doc and medical assistant
My visit was to the point, everything I needed to do was explained and appointments for procedures were done immediately. No nonsense just get it done my kind of doc!
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Sharon Hurley – Apr 05, 2025
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Efficient
Ease of language. Efficiency. No extra chit-chat. Just get to the point and move on
What went well
  • Listened & answered questions
  • Explained conditions well
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Feb 13, 2025
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Definitely would recommend Dr. Andrews
Dr. Andrews was professional, answered all my questions, explained each procedure he used, and after addressing my problem, he gave me a plan to follow at home.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Jan 28, 2025
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I felt instantly at ease with Dr. Andrews. I had been previously seen by 4 different doctors who all assumed that my vertigo was caused by a sinus infection. In less time than any of those doctors had spent with me, he diagnosed the two conditions as separate issues and took the steps necessary to solve both problems. I was too gobsmacked to ask many questions about the vertigo cause, but I know that when I go for my follow up visit, he will take the time to explain it.
What went well
No results
What could be improved
No results
Helpful
VBC – Jan 18, 2025
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Ist visit with Dr. Andrew's
The woman inside the doctors office was very friendly, polite and professional. Dr. Andrew's was very professional and polite as well. He put me at ease. Explained everything and was very kind. 5 stars for sure!
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Jackie – Jan 16, 2025
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Great Experience!
My experience with Dr. Andrews was of highest quality at every point. The office was very helpful in scheduling my appointment and getting me into their system. Dr. Andrews did a great job listening to my symptoms, and then provided direct and helpful solutions. The post-appointment follow-up has also been great. Very happy to have found him!
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Dec 16, 2024
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Precise and concised
Did not have to wait much for his exam.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
J. L. Concepcion – Dec 13, 2024
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Recommend Dr. Andrews
Dr. Andrews was informative, professional & cordial
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Ken Smith – Dec 10, 2024
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Excellent
Compassionate, detailed, efficient provider.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Donna – Nov 20, 2024
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Thorough and thoughtful
Dr. Andrews asked pertinent questions about my throat concern. After examining my throat, which included a scope, he shared positive conclusions and solutions. I felt validated and relieved after the appointment.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Oct 19, 2024
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Very Good Dr.
First appointment. He was very patient, thorough and explanatory.
What went well
  • Listened & answered questions
  • Explained conditions well
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Oct 03, 2024
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Poor experience with surgery. Additionally, the doctor did not present the consent form until moments before surgery.
What went well
No results
What could be improved
  • I didn't feel respected
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
Helpful
Oct 01, 2024
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Great doctor!
Dr. Andrews is a great doctor. Very knowledgeable and very good at reassuring a patient’s worries, explaining any treatment plans or things to avoid. Have always walked into his office worried about whatever problem I was experiencing and walked out feeling calm and rest assured with his medical advice. I highly recommend his services.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Dave – Sep 28, 2024
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Poor communication and frustrating experience
Waited over a 30 minutes extra for my initial appt and I was early. Paid my copay upfront as asked but not informed that the provider would be billing me out of pocket for over $212 for an unnecessary procedure. The provider performed an in office scope for 2 seconds and said that my previous ENT had ballooned my sinus cavities, so he wouldn’t be able to see anything via scope. This was written in my notes per my initial call to the billing department and said to me at the visit by the provider. The only way he can see anything is via CTSACAN. I have been scoped multiple times by a previous ENT, same insurance, and never had to pay anything more than a $15 copay (outside of my surgery). Not only do I feel he wasted my time by giving me no relief, but now wasting my money as well. I did all the follow ups as asked by the provider, but now can’t go back as I don’t trust what he is billing for. I will not be going back.
What went well
  • Appointment scheduling
What could be improved
  • I didn't feel respected
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
Helpful
Sep 17, 2024
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Very Efficient Experience
The office is well run. Went in for an issue and testing. Each stage had limited waiting which I found to be efficient. Dr. Andrews was very professional and honest. I would recommend him and his office.
What went well
  • I felt respected
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
MKY – Aug 13, 2024
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He listens!
I’ve had years of sinus issues and no one would listen to me. They kept insisting it was allergies. Not! Dr. Andrews listened and came up with a game plan. First time anyone suggested a plan of action
What went well
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Difficult to schedule appointment
1 other person found this helpful
Helpful
Jun 28, 2024
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Fantastic person and outstanding surgeon
Not only is Dr. Andrews an excellent surgeon and medical professional, he has a fantastic friendly caring bedside manner. He demonstrates how he is vested in his patients successful outcomes. He finds time to answer the patient's questions promptly. Dr Andrews fully explains the situation and all options. He is the only Otolaryngologist I would trust my ENT care to.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Richard – May 29, 2024
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Listens
Very happy with Dr Andrews.. he listened well and never seemed rushed
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Ann K – Mar 23, 2024
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Really listens and explains well
After three months of looking for doctors to help me with dysphasia, I finally found that he was able to provide me with a solution without surgery! Really understands his practice, Patient and understanding.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Ann – Mar 14, 2024
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Amazing results, highly recommend.
I wasn’t able to hear from my left ear for weeks and in 10 minutes Dr. Andrews gave me my hearing back and showed me how to prevent the symptoms from occurring again. Highly recommend.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Dec 21, 2023
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Leave a review

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About Me

biography

Dr. Kenneth Andrews, MD is a plastic surgeon in New Britain, CT. He is affiliated with medical facilities The Hospital of Central Connecticut at New Britain General Campus and Hartford Hospital. He is accepting new patients and telehealth appointments.
  • Cosmetic, Plastic & Reconstructive Surgery

  • Otolaryngology-Head and Neck Surgery

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • University Of Connecticut Health Center

    Medical School
American Board of Medical Specialties®
American Board of Otolaryngology
Otolaryngology
American Board of Otolaryngology - Head and Neck Surgery®
Otolaryngology-Head and Neck Surgery
Self designated 
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

Locations

Practice

Office292 W Main St New Britain, CT 06052
1

Practice

Unavail2110 Silas Deane Hwy Rocky Hill, CT 06067
2
Starling Physicians PLLC289 Western Blvd Glastonbury, CT 06033
3
The Hospital of Central Connecticut100 Grand St New Britain, CT 06052
4

Affiliated Hospitals

  • Hartford Hospital

    80 Seymour St
    Hartford, CT 06102
    Recipient of 29
    hospital awards

    America's 250 Best Hospitals Award™ (2025, 2024, 2023)

    Superior clinical outcomes in surgical care across 15 of the most common in-hospital surgical procedures including cardiac, vascular, joint replacement, prostate, spine, and gastrointestinal surgeries

    Surgical Care Excellence Award™ (2025)

    Superior clinical outcomes in surgical care across 15 of the most common in-hospital surgical procedures including cardiac, vascular, joint replacement, prostate, spine, and gastrointestinal surgeries

    View all awards

    How patients felt about the care they received at this hospital.

    89%
    Patients said they were given information about recovering at home

    5% higher than the national average

    76%
    Patients said that doctors always listened to them and explained things well
    View all patient feedback
  • The Hospital of Central Connecticut at New Britain General Campus

    100 Grand St
    New Britain, CT 06052
    Recipient of 14
    hospital awards

    America's 250 Best Hospitals Award™ (2025, 2024, 2023)

    Top 5% in the nation for consistently delivering clinical quality

    Surgical Care Excellence Award™ (2025)

    Top 5% in the nation for consistently delivering clinical quality

    View all awards

    How patients felt about the care they received at this hospital.

    86%
    Patients said they were given information about recovering at home

    2% higher than the national average

    76%
    Patients said that doctors always listened to them and explained things well
    View all patient feedback
Learn more about how Healthgrades measures Hospital Quality