Dr. Kevin Haddle, MD

As a former Patient, I had the reasonable expectation of proper care for my sister. Unfortunately, Dr. Haddle and his staff “Fired” her as a patient by certified letter on the Saturday morning prior to her Wednesday appointment. This action came as a result of my mother expressing her displeasure to the staff, after their office was closed due to Covid-19 without notification on the day of the first surgery appointment. My sister was rescheduled to the second appointment later that week. She was understandably upset, as Dr. Haddle informed her that all six of her wisdom teeth were impacted, and near the point of infection. Maybe I’m old fashioned, but in my world Doctors are supposed to help people - not “Fire” them, because their office staff, namely Lasette, doesn’t have the backbone to handle criticism about POOR CUSTOMER SERVICE! Don’t worry Doc, my sister found someone to properly treat her.

Do not walk away from this place-run from them. Horrible customer service . Many better choices in the Fox Valley Area who actually are about the health of there patients .

VERY shady billing practices! Beware. They ask for payment up front when you have TWO insurances that will pay. Then they take forever to refund the money they took from you!! Absolutely unprofessional and shady. Avoid this place.

Before even seeing anybody, I was required to spend over $1000 out of pocket for a consultation and MRI for wisdom tooth extraction that my insurance did not want to cover, and was explicitly told I would have to pay for another consultation with MRI if I did not have the extraction within 12 months. During the consultation Dr. Haddle looked like he was about to nod off in the middle of the consultation, and acted confused and annoyed when I asked questions (not confused about the answers, just confused that I would ask questions). I was told the office would coordinate with the insurance company to determine what parts of the extraction procedure would be covered and they would then contact me. After several months of not hearing anything I tried calling the office a couple times, with no answer. When I finally did get someone, I was told they were still coordinating with the insurance company, and they would call to schedule when things were worked out. Fine, except they never called

Patient and kind. So gentle. I was so scared, but the Dr. and his staff put me at ease. I am taking my son to have his wisdom teeth removed here as well. Highly recommend.

Dr. Haddle did an excellent job with my tooth extractions. Scheduling was a breeze and the pain and recovery was much better then expected. I highly recommend and him and his staff. A+++

I thought Dr Haddle was very knowledgeable. His front desk staff was rude and appear to be inexperienced. Music was very loud in waiting room. When asked to turn dowl turned it down a small amount but not to a decent level.