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Dr. Kimberly Smith, MD

Dr. Kimberly Smith, MD

Family Medicine*

Dr. Kimberly Smith, MD is a family medicine physician in Newport News, VA. She is affiliated with medical facilities Sentara Careplex Hospital and Riverside Regional Medical Center. She is accepting new patients and telehealth appointments.

4.4 Star Rating
Based on 42 reviews 4.4 Star Rating (42 reviews)

TPMG Patrick Henry Family Medicine

12695 McManus Blvd Bldg A Newport News, VA 23602
Telehealth available
Patient Favorite Award

Dr. Smith is a patient favorite Family Medicine Physician

The Patient Favorite badge is awarded to top-performing providers who surpass average ratings and comments, reflecting their commitment to exceptional patient care. Read our methodology

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Dr. Smith's Reviews

Likelihood to recommend Dr. Smith

4.4
42 ratings, 31 with a written review
5 star
83%
83%
4 star
2%
2%
3 star
0%
0%
2 star
2%
2%
1 star
12%
12%

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Excellent, personalized, thorough care. Dr. Phillips never makes me feel rushed and she always listens most compassionately.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Janet Rippy – Dec 05, 2020
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Dr.Phillips refused to see for an emergency appointment. I felt some telling symptoms while at work, called Dr.Phillips office and made an emergency appointment. I work in Norfolk and high-tailed it to Newport News while being in extruishiating pain and arrived 6 mins late. When I checked in I was told that she refused to see e because I was 10 minutes late and that I needed to go to the ER, which cost me $3k in medical expenses.
What went well
No results
What could be improved
No results
2 others found this helpful
Helpful
One mad attorney – Nov 19, 2020
Thank you for bringing this matter to our... Read More
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Seems like a decent doctor, the 5mins I'm in there with her doesn't make a big difference in opinion but then they bugged me for two weeks to leave a review and I get it but please don't badger patients for feedback. I guess when I need to see a doctor I'll go back cause it's not like shopping at the mall vs online.
What went well
  • Wait times
What could be improved
  • Appointment was rushed
Helpful
Jun 18, 2020
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Dr Phillips was wonderful. She listened to you , took notes , and explained recommendations after discussing problems I was having..
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Jun 18, 2020
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She is the greatest! She goes over you lab work So you fully understand it.
What went well
No results
What could be improved
No results
2 others found this helpful
Helpful
Jun 12, 2020
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Dr. Phillips is an excellent doctor. She takes the time to listen to all of your concerns and thoroughly explains her treatment recommendations. She doesn’t rush and she ensures you receive the highest quality and most professional experience possible. I highly recommend her.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
2 others found this helpful
Helpful
Jathan Day – Jun 04, 2020
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Dr. Phillips is a great doctor. She is very thorough, listens well, and you feel taken care of.
What went well
No results
What could be improved
No results
1 other person found this helpful
Helpful
May 28, 2020
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Dr. Phillips is kind. She explains procedures so that I understand. She answers any concerns I have. She understands my limitations (physical)and helps me resolve them.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Denise Gardner – May 28, 2020
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Fantastic and very helpful with all that I needed!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
May 22, 2020
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Short wait times. She really listens and has changed my life for the better.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
2 others found this helpful
Helpful
Leslie – May 07, 2020
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I have been a patient for a few years now. I find Dr. Phillips to be very thorough. She is careful to explain all medical tests and to ask if you have questions concerning them. What impresses me most is that she seems to know when it is better for her to refer a patient out to a specialist rather than attempt to handle a situation outside of her chosen field. Then she keeps up with your progress -- reminding you to have the specialist send her a report. I have and will continue to recommend Dr. Phillips to others.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
2 others found this helpful
Helpful
Carolyn Stewart – Apr 21, 2020
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Exceptional visit.I called and was seen right away.
What went well
No results
What could be improved
No results
2 others found this helpful
Helpful
Sandra Farnum – Apr 14, 2020
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Times change and conditions call for compromises. Not being able to see your doctor face to face is not the end of personal care but an opportunity to explore new options while still feeling secure with your medical professional. Dr. Phillips is a very skilled and knowledgeable person but still maintains a caring manner. Bringing us up to date on more modern methods of correspondence while still telling us to eat our vegetables is a fine line she handles well. We are quite happy with her.
What went well
No results
What could be improved
No results
2 others found this helpful
Helpful
Mike and Ann – Apr 07, 2020
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Dr. Phillips is always very professional and caring. She explains test results and diagnoses in a manner easy to understand.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
2 others found this helpful
Helpful
Michelle – Apr 07, 2020
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Virtual visits are awesome!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
2 others found this helpful
Helpful
Mar 31, 2020
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Checkup and followup. She's great. Always listens to my concerns. Very down to earth. Great bedside manner
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Jane moreland – Mar 31, 2020
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The doctor address my concerns aggressively.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Mar 25, 2020
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I love Dr. Phillips! She is a caring and compassionate doctor and is one of the best in the business.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Fatimah Reynolds – Mar 24, 2020
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She is a wonderful doctor, addressed my concerns and was very patient with me.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Mar 24, 2020
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When my primary doctor retired I was given a list and I chose Dr. Kimberly Smith as my family doctor and I'm sure glad I got her. She is sincere about you and your health. Great personality and spends whatever amount of time to answer your questions or concerns. Always asking you if YOU have any questions. Very thorough in her exams and explains all the numbers and what they mean so the patient understands. Great doctor and I'm glad I'm one of her patients. She's super.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Doug Apple in Newport News, VA – Jun 06, 2019
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About Me

care philosophy

Kimberly L Smith, MD, received her undergraduate degree in Biology from Virginia Polytechnic Institute and State University. She earned a graduate degree in Biomedical Science as well as a Doctor of Medicine from Eastern Virginia Medical School....read more

biography

Kimberly L. Smith, MD, received her undergraduate degree in Biology from Virginia Polytechnic Institute and State University. She earned a graduate degree in Biomedical Science as well as a Doctor of Medicine from Eastern Virginia Medical School....read more
  • Family Medicine

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • Eastern Virginia Medical School

    Medical School
American Board of Medical Specialties®
American Board of Family Medicine®
Family Practice
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.
Patient Favorite Award

Dr. Smith is a patient favorite Family Medicine Physician

    Read our methodology

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    Locations

    TPMG Patrick Henry Family Medicine

    TPMG Patrick Henry Family Medicine12695 McManus Blvd Bldg A Newport News, VA 23602
    1

    Affiliated Hospitals

    • Riverside Regional Medical Center

      500 J Clyde Morris Blvd
      Newport News, VA 23601

      How patients felt about the care they received at this hospital.

      85%
      Patients said they were given information about recovering at home

      1% higher than the national average

      79%
      Patients said that doctors always listened to them and explained things well

      3% higher than the national average

      View all patient feedback
    • Sentara Careplex Hospital

      3000 Coliseum Dr
      Hampton, VA 23666
      Recipient of 6
      hospital awards

      Patient Safety Excellence Award™ (2025, 2024, 2023)

      Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

      View all awards

      How patients felt about the care they received at this hospital.

      85%
      Patients said they were given information about recovering at home

      1% higher than the national average

      80%
      Patients said that doctors always listened to them and explained things well

      4% higher than the national average

      View all patient feedback
    Learn more about how Healthgrades measures Hospital Quality