Dr. Laurie Townsend, MD
Family Medicine*
5+ years of experience
Dr. Laurie Townsend, MD is a family medicine physician in Chaska, MN and has over 5 years of experience in the medical field. She graduated from Universidad Central Del Caribe School of Medicine in 2015. She is affiliated with medical facilities such as Ridgeview Medical Center and Abbott Northwestern Hospital. She is accepting new patients and telehealth appointments.
1.6 Star Rating
Based on 20 reviews 1.6 Star Rating (20 reviews)
Practice
111 Hundertmark Rd Chaska, MN 55318Telehealth available
At a Glance
- Area of Expertise
- Offers TelehealthThis doctor offers telehealth appointments. Call the office to schedule an appointment.
- Practices at Top Hospital
- Hospital Satisfaction
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Dr. Townsend's Reviews
Likelihood to recommend Dr. Townsend
1.6
20 ratings, 15 with a written review
| 5 star | 10% | 10% |
| 4 star | 5% | 5% |
| 3 star | 0% | 0% |
| 2 star | 5% | 5% |
| 1 star | 80% | 80% |
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Horrendous experience
What went well
- Appointment scheduling
- Staff friendliness
- Wait times
What could be improved
- I didn't feel respected
- Didn't listen or answer questions
- Didn't explain conditions well
- Appointment was rushed
- Didn't trust the provider's decisions
Helpful
Jan 31, 2025
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Unresponsive and Cold
What went well
- Appointment scheduling
- Staff friendliness
- Wait times
What could be improved
- I didn't feel respected
- Didn't listen or answer questions
- Didn't explain conditions well
- Appointment was rushed
- Didn't trust the provider's decisions
Helpful
Dec 19, 2024
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Terrible Doctor
What went well
No results
What could be improved
- Didn't listen or answer questions
- Didn't trust the provider's decisions
3 others found this helpful
Helpful
Jun 18, 2024
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Reported to Ridgeview with no follow through
What went well
No results
What could be improved
- I didn't feel respected
- Didn't listen or answer questions
- Staff wasn't friendly
- Appointment was rushed
- Didn't trust the provider's decisions
Helpful
Nov 07, 2023
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Unprofessional
What went well
- Office environment
- Appointment scheduling
- Wait times
What could be improved
- Didn't listen or answer questions
- Appointment was rushed
- Didn't trust the provider's decisions
1 other person found this helpful
Helpful
Jul 15, 2022
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Lacks Professionalism and insensitive
What went well
- Office environment
- Appointment scheduling
- Wait times
What could be improved
- Didn't listen or answer questions
- Didn't explain conditions well
- Staff wasn't friendly
- Didn't trust the provider's decisions
Helpful
Apr 26, 2022
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Rude and unprofessional
What went well
No results
What could be improved
- Didn't listen or answer questions
- Appointment was rushed
- Didn't trust the provider's decisions
1 other person found this helpful
Helpful
Mar 01, 2022
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Called her nurse Monday, Tuesday & Wed with severe sinus Infection symptoms ( something she’s treated me for before ) got a call Thursday telling me I needed to book an appointment but she’s full. Needed RX called in, wouldn’t do it. Though the ear, noise & throat Dr she sent me to gave instructions on treating immediately upon symptoms. With the covd pandemic in this country my Husband and Granddaughter’s doctor called in RX rather than send them sick to the clinic. Not much compassion from a doctor I had high hopes for…
Done !
What went well
- Wait times
What could be improved
- Didn't trust the provider's decisions
4 others found this helpful
Helpful
Kaye McNeill – Sep 23, 2021
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I love Laurie, she actually cares and listens to my concerns. She is open to my suggestions and willing to try other non typical routes. She makes the time and has a over all great personality. I think any bad reviews people are being quick to judge. Doctors do not have an easy job right now!
What went well
No results
What could be improved
- Long wait times
1 other person found this helpful
Helpful
Melissa – Sep 16, 2021
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Horrible, horrible doctor. I brought my husband in for some anxiety/mental health issues. They would not let me go back to the room with him and talk to the doctor due to Covid procedures (even though we are both vaccinated). He had a panic attack in the waiting room and we had to leave. Do not go to this doctor for help. We are finding a new clinic.
What went well
No results
What could be improved
- Didn't listen or answer questions
- Staff wasn't friendly
- Long wait times
1 other person found this helpful
Helpful
Jun 04, 2021
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I never got a chance to even have my appt with her. She came in the room and was immediately rude and gaslighted me for having my partner in the room when 3 staff members including the appt. line said it was ok. She rudely asked what our mental capacities were and accused me of having dementia because I needed my girlfriends help remembering stuff and to help me physically because I was in so much pain. I have never in my life have been so disgusted in a doctor and both of us just got up and left. I had to suffer in severe pain two more days because this woman was a complete and total insult to humanity. Absolutely NO COMMUNICATION WHATSOEVER BETWEEN STAFF. Three staff members were not even wearing masks in the clinic and both of us were and we got treated very poorly by Laurie Townsend. This doctor is not professional and has no business working with people.
What went well
- Appointment scheduling
- Staff friendliness
What could be improved
- Didn't listen or answer questions
- Didn't explain conditions well
- Appointment was rushed
- Didn't trust the provider's decisions
2 others found this helpful
Helpful
May 26, 2020
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I had the unfortunate experience of going to her twice by making an on call appointment each time. I forgot her name or I would not have gone back to her. She is very unprofessional and rude. She will completely disregard anything you say. She is there for a paycheck, nothing else.
What went well
No results
What could be improved
No results
5 others found this helpful
Helpful
Apr 06, 2019
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Dr. Townsend asked a lot of great questions and put together a plan of action to address some of my health issues/concerns. I feel confident in her and her abilities and have since scheduled follow-ups with her.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Chaska, MN – Dec 15, 2018
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Pleasant, good listener, covers your questions.
What went well
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
What could be improved
No results
2 others found this helpful
Helpful
Elizabeth in Chaska, MN – Nov 01, 2018
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I've never been this disappointed with lack of communication from a doctor. Nobody seemed to know what was going here and it seemed like She did not care or bother to work up a diagnosis....Asking me to keep coming back for more and more tests for which was clearly the common flu.
What went well
- Wait times
What could be improved
- Office environment
- Difficult to schedule appointment
- Didn't listen or answer questions
- Didn't explain conditions well
- Staff wasn't friendly
- Appointment was rushed
- Didn't trust the provider's decisions
4 others found this helpful
Helpful
Minneapolis, MN – Feb 06, 2017
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Leave a review
How was your experience with Dr. Townsend?Overall Patient Satisfaction
20responses
Likelihood of recommending Dr. Townsend to family and friends is 1.6 out of 5
About Me
biography
Dr. Laurie Townsend, MD is a family medicine physician in Chaska, MN and has over 5 years of experience in the medical field. She graduated from Universidad Central Del Caribe School of Medicine in 2015. She is affiliated with medical facilities...read moreFamily Medicine
*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.
Universidad Central Del Caribe School Of Medicine
Medical School, 2015
American Board of Medical Specialties®
American Board of Family Medicine®
-
Family Practice
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.
Healthgrades receives board action history for physicians and physician assistants. The information displayed here is sourced from independent information providers, such as state board websites, and may not be the most up-to-date information. Healthgrades makes no representations with respect to the accuracy of any information provided here and assumes no responsibility or liability for such information.
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Locations
Practice
Ridgeview Two Twelve Medical Center Laboratory111 Hundertmark Rd Chaska, MN 55318
Ridgeview Chaska Clinic111 Hundertmark Rd Ste 115N Chaska, MN 55318
Oak Park Family Health Center5160 Federal Blvd San Diego, CA 92105
Practice
- Call
- Fax
- Hours
- Mon: 8:00am - 4:30pm
- Tue: 8:00am - 4:30pm
- Wed: 8:00am - 4:30pm
- Thu: 8:00am - 4:30pm
- Fri: 8:00am - 4:30pm
- Sat: closed
- Sun: closed
- Directions
Affiliated Hospitals
- Recipient of 9
hospital awardsAmerica’s 50 Best Hospitals for Surgical Excellence Award™ (2025)
Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions
View all awardsOutstanding Patient Experience Award™ (2024, 2023, 2022)
Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions
View all patient feedbackHow patients felt about the care they received at this hospital.
92%Patients said they were given information about recovering at home8% higher than the national average
83%Patients said that doctors always listened to them and explained things well7% higher than the national average
- Recipient of 26
hospital awardsSurgical Care Excellence Award™ (2024, 2023)
Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions
View all awardsAmerica's 100 Best Hospitals Award™ (2023)
Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions
View all patient feedbackHow patients felt about the care they received at this hospital.
86%Patients said they were given information about recovering at home2% higher than the national average
82%Patients said that doctors always listened to them and explained things well6% higher than the national average
- Recipient of 1
hospital awardView all awardsPatient Safety Excellence Award™ (2023)
Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications
View all patient feedbackHow patients felt about the care they received at this hospital.
86%Patients said they were given information about recovering at home2% higher than the national average
76%Patients said that doctors always listened to them and explained things well
Learn more about how Healthgrades measures Hospital Quality
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