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Dr. Lily Liu, MD

Dr. Lily Liu, MD

Internal Medicine*
15+ years of experience

Dr. Lily Liu, MD is an internist in Cambridge, MA and has over 15 years of experience in the medical field. She graduated from University of Maryland School of Medicine in 2007. She is affiliated with Mount Auburn Hospital. She is accepting telehealth appointments.

3.8 Star Rating
Based on 16 reviews 3.8 Star Rating (16 reviews)

Practice

1611 Cambridge St Cambridge, MA 02138
Telehealth available

At a Glance

  • Area of Expertise
    Dr. Liu specializes in the area of Internal Medicine. See board certifications
  • Explains Conditions Well
    Patients said this doctor explains conditions well. See reviews
  • Offers Telehealth
    This doctor offers telehealth appointments. Call the office to schedule an appointment.
  • Hospital Satisfaction
    Patients said they were highly satisfied at this doctor's hospital. See hospitals
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Dr. Liu's Reviews

Likelihood to recommend Dr. Liu

3.8
16 ratings, 7 with a written review
5 star
69%
69%
4 star
0%
0%
3 star
0%
0%
2 star
6%
6%
1 star
25%
25%

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Amazing doctor
I really like Dr. Liu. She’s wonderful and knowledgeable. I find her to be incredibly patient as well. Anyone would be lucky to have her as their PCP.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Aug 08, 2024
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Thorough, thoughtful, caring
Dr. Liu made me feel very comfortable, and was reassuring that “we” would get to the bottom of this issue I was having. This type of language and approach made me feel supported by her care team, and like I wasn’t alone in dealing with this. The fact that she is so personable and warm is a huge bonus to what already seems like a highly competent and discerning medical practice.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Long wait times
Helpful
Jun 30, 2023
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Worst PCP I've ever had
Like some other reviewers, I was forced to switch when my long-time wonderful PCP retired. This has been the worst primary care doctor I've ever had. My health declined rapidly in the year that I had her, because of her incompetence - multiple misdiagnoses, always rushed visits, not able to refer to qualified specialists, never responds to phone calls or email. Basically if you are healthy and only need a physical, you can go, but if you have even moderate health issues, run away. In addition, she told me, by way of small talk in 2022, that she is "hesitant" on children's Covid vaccines (which are, by the way, required in many places now). I was in complete shock.
What went well
No results
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
Helpful
Jul 07, 2022
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I went to get an order for pt because my dr retired. This woman wasted my time trying to make up illnesses and prescribe any drug she could get me to take for any if her imagined reasons. I found her to be the worst dr I have ever met.
What went well
No results
What could be improved
  • Office environment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Didn't trust the provider's decisions
Helpful
O – Feb 21, 2021
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I was with this Doctor a short time First appointment, a different Dr there gave me all my needed refills, and a lab slip. The lab tech stabbed me 5 times, fished around. and still couldn't find a vein. I told them I would schedule yet another part day off and come back. Imagine my surprise when I got to the pharmacy to be told that the Dr had *cancelled ALL* of my prescriptions. High blood pressure. Thyroid. Migraine head ache pills. What a caring Dr.
What went well
No results
What could be improved
  • Didn't trust the provider's decisions
1 other person found this helpful
Helpful
Jul 06, 2018
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Dr. Liu is a wonderful doctor. Friendly, knowledgeable, punctual and helpful. Unfortunately, her staff helpers are not. Several of them are dismissive, unhelpful, cold, condescending, and never give you anything but boilerplate responses. They will not lift a finger to help you in the slightest, especially when you are need of help. All they do is spout policies and procedures at you.
What went well
  • Office environment
  • Listened & answered questions
  • Explained conditions well
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
  • Difficult to schedule appointment
  • Staff wasn't friendly
3 others found this helpful
Helpful
Feb 17, 2018
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Doctor Lily Shen Liu is a fantastic doctor. She is pleasant and professional and I feel she is genuinely concerned with my well being. Her dedication to my good health has had a profound impact on my life. After a few years in her care I have learned to manage several very serious health issues. I could't say enough positive things about Doctor Liu and here dedicated staff. If you want to see a doctor who always goes above and beyond, then you consider seeing this superb physician.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
7 others found this helpful
Helpful
John Hugo in Woburn, MA – Apr 11, 2017
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About Me

biography

Dr. Lily Liu, MD is an internist in Cambridge, MA and has over 15 years of experience in the medical field. She graduated from University of Maryland School of Medicine in 2007. She is affiliated with Mount Auburn Hospital. She is accepting telehealth appointments.
  • Internal Medicine

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • University Of Maryland School Of Medicine

    Medical School, 2007
American Board of Medical Specialties®
American Board of Internal Medicine®
Internal Medicine
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

Locations

Practice

Harvard Vanguard Medical Associates1611 Cambridge St Cambridge, MA 02138
1
Atrius Health26 City Hall Mall Medford, MA 02155
2
Harvard Vanguard Medical Associates133 Brookline Ave Boston, MA 02215
3

Practice

Mount Auburn Healthcare at Lexington57 Bedford St Ste 130 Lexington, MA 02420
4

Affiliated Hospitals

  • Mount Auburn Hospital

    330 Mount Auburn St
    Cambridge, MA 02138
    Recipient of 4
    hospital awards

    Outstanding Patient Experience Award™ (2023)

    Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

    View all awards

    How patients felt about the care they received at this hospital.

    86%
    Patients said they were given information about recovering at home

    2% higher than the national average

    80%
    Patients said that doctors always listened to them and explained things well

    4% higher than the national average

    View all patient feedback
Learn more about how Healthgrades measures Hospital Quality