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Dr. Louis Orlando, MD

Dr. Louis Orlando, MD

Internal Medicine*

Dr. Louis Orlando, MD is an internist in Independence, MO. He is affiliated with Centerpoint Medical Center. He is accepting new patients and telehealth appointments.

5 Star Rating
Based on 83 reviews 5 Star Rating (83 reviews)
Patient Favorite Award

Dr. Orlando is a patient favorite Internist

The Patient Favorite badge is awarded to top-performing providers who surpass average ratings and comments, reflecting their commitment to exceptional patient care. Read our methodology

  • Area of ExpertiseDr. Orlando specializes in the area of Internal Medicine. See board certifications
  • Explains Conditions WellPatients said this doctor explains conditions well. See reviews
  • Offers TelehealthThis doctor offers telehealth appointments. Call the office to schedule an appointment.
  • Practices at Top HospitalAmerica’s 50 Best Hospitals for Surgical Excellence Award™ See hospitals

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Dr. Orlando's Reviews

Likelihood to recommend Dr. Orlando

5.0
83 ratings, 64 with a written review
5 star
99%
99%
4 star
0%
0%
3 star
0%
0%
2 star
0%
0%
1 star
1%
1%

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Dr. Orlando always takes time to be thorough with a patient appointment. Even when he’s been delayed at some point, he makes you feel like you’re the most important part of his day. At the end of the appointment he always asks if you have any other concerns. I know they review charts before they come in the room, but he even remembers small facts about you that wouldn’t be on the chart, like a vacation you were taking, etc. When I have medical questions, he’s very smart and quick with the answer. Couldn’t ask for a better physician.
What went well
No results
What could be improved
No results
1 other person found this helpful
Helpful
Myra – Mar 31, 2023
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His Receptionist (not him)
Called to make an appointment and his receptionist was so rude. She said “well are you a new patient? “ I said yes. She replied, “well he’s not seeing new patients.” I let her know my family has been seeing him for years and it’s just a follow up i have to do for getting out of the hospital. She said “he’s not taking new patients” .. I understand people are busy but she was very condescending and did not go out of her way to do anything other than shut me down. I had heard nothing but good things about Dr Orlando so to have such a hateful receptionist be my first encounter with his office was really off-putting. Someone should talk with her about her lack of customer service.
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Staff wasn't friendly
Helpful
Jan 28, 2023
We are very sorry to hear about this experience.... Read More
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Great doctor, bar none! Very thorough, caring and takes as much time with you as YOU want. Never had a better doctor, never!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Mike Campbell – Apr 02, 2021
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Alway very friendly. Listens and always makes sure my questions and problems are taken care of.
What went well
  • Office environment
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Willis Stan – Jul 27, 2020
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I love my Dr. he listens to me. The staff is great also
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Sharon Dowse – Jul 25, 2020
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I love Dr. Orlando. My husband and I have been with him for years and hope we never have to find a new doctor.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Long wait times
Helpful
Sherry Lomax – Jun 28, 2020
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Dr. Orlando is one of the most thoughtful and considerate doctors I have ever had as my physician. I would recommend the doctors at Centerpoint.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Teresa Waddell – Jun 25, 2020
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Excellent doctor, great bedside manner. Takes time to listen. Would certainly recommend as a caring doctor.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Gerald G. – Jun 20, 2020
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Always timely! Takes the time to understand the person and this helps determine the root cause of any medical concern. Dr. Orlando has been my physcian for 20 years -- And I would not consider another option... even though I drive 40 mintues and pass many hospitals and physcians on the way!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
May 27, 2020
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Dr. Orlando is amazing. We have referred 3 of our married friends to him and we talk all of the time about how blessed we are to have a physician like him. He always knows everything on my chart before he comes in to the exam room. My wife and I believe her truly cares about our physical and mental health. I trust him completely.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Gene Vinson – May 17, 2020
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I was present to assist the patient and help whenever needed. Dr. Orlando is perfect for this patient. He is kind, caring while talking and examining the patient. The patient is very pleased with the care he receives from Dr, Orlando. He firmly believes that if he had not been lucky enough to have Dr. Orlando available when he was admitted to the ER in 2007, he would not be here today after suffering a serious stroke. John totally believes that the care he has received the past thirteen years is the reason that he is still alive and enjoying life.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Lillie Bouchard for John Hawkins. – May 16, 2020
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Dr. Orlando is a very good listener and truly cares about his patients. My wife and I have been seeing Dr. Orlando for several years and can't imagine going to anyone else with our healthcare needs.
What went well
No results
What could be improved
No results
Helpful
May 05, 2020
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Really enjoy talking with Dr. Orlando. He is friendly and knowledgeable. He seems very concerned about my health.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Turner – Apr 23, 2020
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Dr Orlando is more than just a doctor, he treats his patients like family. I for one will always appreciate that.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
John Hansen – Apr 22, 2020
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Dr. Orlando has been my doctor for nearly 20 years and I have recommended him to several people during that time. Great positive attitude, encouraging, listening to my questions, and educating me on my health. I always feel better after a visit. Nurse and office staff are also pleasant and efficient.
What went well
  • Office environment
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Julia – Mar 22, 2020
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Dr. Orlando is always pleasant and thorough, careful to ask for input and provide explanations.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Ken – Mar 14, 2020
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Dr. Orlando is a great doctor and person. He always listens to me and gives full attention to his patients. He has been my doctor for the past ten years and I would recommend him to anyone. Rick m
What went well
No results
What could be improved
No results
Helpful
Rick McAfee – Mar 10, 2020
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Dr. Orlando is an outstanding professional who possesses excellence in conduct, knowledge, skills and professionalism in all phases of the medical profession he is positive and firm, yet respective and attentive. Dr. Orlando has demonstrated an attitude which has earned him the respect of all his patients and colleagues. Dr. Orlando is a caring and conscientious professional, he is a selfless individual totally dedicated to the achievement of excellence in medicine. His unquestionable loyalty and devotion to duty have certainly been noticed me and by others. Dr. Orlando is intelligent, energetic and a true professional. I put complete trust in his recommendations and decisions, knowing he is always right and uses a common sensed approach. I value his guidance and seek it often. Dr. Orlando is clearly among the best in your profession.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Ralf Jordan – Feb 27, 2020
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Dr. Orlando takes time with his patients. He asks questions about your heath, then discuss different options that would best for you. This is so refreshing to have a doctor that cares about his patient. He does a great job!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Feb 24, 2020
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Dr. Orlando is a fantastic doctor. He has such a caring attitude and really listens to you. He gives you all the time you need.
What went well
No results
What could be improved
No results
1 other person found this helpful
Helpful
Feb 11, 2020
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About Me

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care philosophy

I am a member of Midwest Physicians, an integrated, multi - specialty group that strives to provide high quality, compassionate healthcare in a caring, affordable, timely and accessible manner. Our doctors collaborate with patients, their physician...read more

biography

Louis Orlando, MD is a board-certified internal medicine physician with Centerpoint Physician Group in Independence, MO. He is affiliated with Centerpoint Medical Center. Dr. Olando has many years of experience in practice with patients for the...read more
  • Internal Medicine

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • St. Luke's Hospital

    Residency Hospital
  • Truman Medical Center

    Residency Hospital
  • University Of Missouri

    Residency Hospital
  • Truman Medical Center West And St. Luke's On The Plaza

    Internship Hospital
American Board of Medical Specialties®
American Board of Internal Medicine®
Internal Medicine
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.
  • English

  • Telugu

Patient Favorite Award

Dr. Orlando is a patient favorite Internist

    Read our methodology

    Affiliated Hospitals

    • Centerpoint Medical Center

      19600 E 39th St S
      Independence, MO 64057
      Recipient of 51
      hospital awards

      America’s 50 Best Hospitals for Surgical Excellence Award™ (2025, 2024, 2023)

      Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

      America's 250 Best Hospitals Award™ (2025, 2024, 2023)

      Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

      View all awards

      How patients felt about the care they received at this hospital.

      85%
      Patients said they were given information about recovering at home

      1% higher than the national average

      75%
      Patients said that nurses always listened to them and explained things well
      View all patient feedback
    Learn more about how Healthgrades measures Hospital Quality