Dr. Mark Burstein, MD

I have Ménière’s disease and was experiencing some very worrisome symptoms. We heard about Dr. Burstein and made an appointment. Our son is an ENT in North Jersey, so we are very cautious about a doctor’s capabilities. We cannot say enough praise for Dr. Burstein’s kindness and expertise. He’s attentive and a real gentleman, not an alarmist but very forthright in explanations. We’ve recommended him several times now, and everyone we’ve referred to his office has been impressed. This is a doctor with old fashioned values and a young well trained mind.

I saw Dr. Burstein for a problem that resulted in having a tube placed in one ear. He seemed very thorough and cautious in his approach. Unfortunately, after feeling pain in the ear, Dr. Burstein extracted the tube and left a huge hole in my eardrum. Four surgeries later (different doctor), the hole is repaired, but hearing is impaired. The office management is atrocious. I've waited close to 2 hours to see this doctor, and never less than 1 hour. I had brought this to Dr. Burstein's attention, yet it had no impact.

I hate to pile on but . My Dr I liked the office, follow up and communication is terrible. No one ever ever ever calls you to follow up. Better off doing it yourself.

Once seen by Dr Burstein, the experience is great. The wait time is what kills you. You wait in the waiting room forever, then they take you back and you continue to wait and age and want to scream your face off. It’s maddening because you can hear his voice through the thin walls and you hear him leave a patient, thinking “great! I’m next!”, only to have him walk to another patient. I swear they schedule ten people at the same time slot.

I would leave 'O' stars. Staff is dismissive. I dropped off a disk showing a tumor to be sure the doctor saw it immediately. I walked over to the office on my lunch. I called a week later (good luck getting through) and the girl said the doctor was on vacation....didn't bother to mention that when I dropped the disc off. STILL haven't heard from this doctor!!! That was two weeks ago.

Dr. Burstein is good, but the support staff prevents patients from getting good care. They seem to regard their job as purely administrative and not related to getting patients the help that they need. When the prescribed antibiotic didn't cure my son's infection, they wouldn't schedule another appointment for more than another week, even though it is bad medical practice to leave him without an antibiotic. They also don't return phone calls. You need to keep bothering them to get anything.

Dr. Burstein performed my thyroid surgery and the whole experience was top notch. He discovered the mass on my thyroid during a thorough exam when I was in for an unrelated issue, guided me through the entire workup and the surgery. Surgery went off terrifically well, and I felt so great afterwards I went home the same night! Now several months later I can barely see the scar! Dr. Burstein made me feel completely at ease and comfortable, and I would recommend him in a heartbeat.

Dr fine. Staff and scheduling horrible. Went 2 time so and waited over an hour for each. Staff was lazy and unbelievably rude. Did not run approval for MRI for over a week, expect you to call for all results (they tell you up from the they won't call). Literally called me and said go to another ent the dr said he can not help you anymore or do anything for you. My wife and kids also went here on recommendation from pad and was the same horrible experience. if book appt give yourself HOURS

I went in for a consultation because I had a deviated septum him the office staff was really nice, helpful and very warm and thorough. Dr. Burstein was more then warm but very kind and very patient with me. I was never a great patient with doctors or when he came to needles or anything of that nature but he explained everything to me and the procedure that I may have to endure which surgery to correct my deviated septum him. -Kim T Ewing, NJ

I have never had an appointment at this office where I waited less than an hour to see the doctor. Today I had an appointment with a different doctor in the practice and left after sitting in the examining room for 90 minutes.