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Dr. Matthew Kay, MD

Dr. Matthew Kay, MD

Orthopedic Surgery*
30+ years of experience

Dr. Matthew Kay, MD is an orthopedic surgeon in Kent, OH and has over 30 years of experience in the medical field. He graduated from SAINT LUKE'S HOSPITAL / MAYO CLINIC JACKSONVILLE in 1991. He is affiliated with medical facilities such as Crystal Clinic Orthopaedic Center and Western Reserve Hospital. He is accepting new patients.

3.3 Star Rating
Based on 23 reviews 3.3 Star Rating (23 reviews)

Practice

2007 State Route 59 Kent, OH 44240

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Hospital Highlight

Dr. Kay is affiliated with Crystal Clinic Orthopaedic Center Akron, a highly rated and top awarded hospital for orthopedic surgery.

At a Glance

  • Area of Expertise
    Dr. Kay specializes in the area of Orthopedic Surgery. See board certifications
  • Practices at Top Hospital
    America’s 100 Best Hospitals for Joint Replacement Award™ See hospitals
  • Hospital Satisfaction
    Patients said they were highly satisfied at this doctor's hospital. See hospitals
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Dr. Kay's Reviews

Likelihood to recommend Dr. Kay

3.3
23 ratings, 9 with a written review
5 star
57%
57%
4 star
0%
0%
3 star
0%
0%
2 star
9%
9%
1 star
35%
35%

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Dr. Kay was very attentive in listening to issues that I had with chronic wrist pain. He recommended some stretching and strengthening exercises that ultimately led to becoming pain-free and saved my golf season by avoiding surgery. I had a great experience with this doctor and his staff.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Wrist pain – Jun 11, 2018
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Dr. Kay is a very good doctor. He explained things very carefully to me and spent a lot of time in the exam room explaining my options of treatment. I was very pleased with my service and with the excellent staff at Crystal Clinic. I would definitely recommend anybody to him and the clinic in general.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Leigh in Tallmadge, OH – Jun 08, 2018
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I went to him after suffering a shoulder fracture that detached my rotator cuff. I cease in pain and unable to move my arm. I was told due to my age and the fact I was diabetic I was not worth the risk!! He never examined me. The injured shoulder is my dominant hand. Told me to learn to use the other. I went to another doctor at a different hospital system and I now have full range of motion. Dr Kay was sentencing me to only 30% range of motion and chronic pain. I would not recommend this doctor
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
6 others found this helpful
Helpful
Cyndi in Stow , OH – May 18, 2018
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My experience with Dr. Kay for a knee issue was great. He was very friendly and pleasant explained in detail what the problem is and the treatment for it also spent more time explaining to me the process of knee replacements. I will defiantly see him again.
What went well
  • Office environment
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Difficult to schedule appointment
  • Long wait times
1 other person found this helpful
Helpful
Bob Baker in Charlestown Ohio – Dec 12, 2017
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Doctor Kay has been so helpful treating a rotator cuff tear. He is professional and explains things in terms lay people can understand. He is concise and honest when explaining treatment options.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Long wait times
1 other person found this helpful
Helpful
Kent, OH – Nov 17, 2017
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Dr. Kay is very direct and explains his diagnosis. I like his dry sense of humor, and the surgery he performed my knee was very effective. I would definitely recommend him to others.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Kent, OH – Apr 11, 2017
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The worst experience I have ever had with a doctor. First time I go in to see him with ankle inflammation and pain his advice was to "walk normally on it". Within a week I had to go to the ER as I was unable to walk. Do not ask him any questions or else he will get defensive and tell you that you are imagining it all. I would avoid this doctor and the Crystal Clinic altogether if you have an option.
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
7 others found this helpful
Helpful
Kent, OH – Apr 07, 2017
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This is the second time I have been seen by this doctor & both times he was dismissive of the pain I was experiencing & extremelty rude and condescending when I asked I asked about his reasoning for the course of treatment. I will never subject myself to seeing this doctor again & would not encourage anyone else to see this doctor!
What went well
No results
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
10 others found this helpful
Helpful
Brecksville, OH – May 05, 2016
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Had a scope on my knee for a torn meniscus. Weeks after I was still in pain. He said to me in so many words, that I had pain before, right? I said yes. So why was I surprised that I had pain now. Wish now I had gone another direction
What went well
No results
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
10 others found this helpful
Helpful
Feb 02, 2016
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About Me

biography

Dr. Matthew Kay, MD is an orthopedic surgeon in Kent, OH and has over 30 years of experience in the medical field. He graduated from SAINT LUKE'S HOSPITAL / MAYO CLINIC JACKSONVILLE in 1991. He is affiliated with medical facilities such as Crystal...read more
  • Orthopedic Surgery

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • Saint Luke's Hospital / Mayo Clinic Jacksonville

    Medical School, 1991
American Board of Medical Specialties®
American Board of Orthopaedic Surgery®
Orthopedic Surgery
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

Locations

Practice

Crystal Clinic Orthopaedic Center LLC2007 State Route 59 Kent, OH 44240
1
  • Call
  • Fax
  • Hours
    • Mon: 9:00am - 5:00pm
    • Tue: 9:00am - 5:00pm
    • Wed: 9:00am - 5:00pm
    • Thu: 9:00am - 5:00pm
    • Fri: 9:00am - 5:00pm
    • Sat: closed
    • Sun: closed
  • Directions

Affiliated Hospitals

  • Crystal Clinic Orthopaedic Center

    3557 Embassy Pkwy
    Akron, OH 44333
    Recipient of 9
    hospital awards

    America’s 100 Best Hospitals for Joint Replacement Award™ (2025, 2024, 2023)

    Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

    Patient Safety Excellence Award™ (2025, 2024, 2023)

    Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

    View all awards

    How patients felt about the care they received at this hospital.

    92%
    Patients said they were given information about recovering at home

    4% higher than the national average

    87%
    Patients said that doctors always listened to them and explained things well

    5% higher than the national average

    View all patient feedback
  • Western Reserve Hospital

    1900 23rd St
    Cuyahoga Falls, OH 44223
    Recipient of 1
    hospital award

    Outstanding Patient Experience Award™ (2022)

    Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

    View all awards

    How patients felt about the care they received at this hospital.

    90%
    Patients said they were given information about recovering at home

    6% higher than the national average

    76%
    Patients said that doctors always listened to them and explained things well
    View all patient feedback
  • Akron City Hospital

    525 E Market St
    Akron, OH 44304
    Recipient of 20
    hospital awards

    America's 100 Best Hospitals Award™ (2024, 2023)

    Top 1% in the nation for providing the highest clinical quality year over year

    America's 250 Best Hospitals Award™ (2024, 2023)

    Top 1% in the nation for providing the highest clinical quality year over year

    View all awards
Learn more about how Healthgrades measures Hospital Quality