background
background
Dr. Matthew Payne, DO

Dr. Matthew Payne, DO

Family Medicine*

Dr. Matthew Payne, DO is a family medicine physician in Idaho Falls, ID. He is affiliated with Eastern Idaho Regional Medical Center. He is accepting new patients and telehealth appointments.

4.9 Star Rating
Based on 82 reviews 4.9 Star Rating (82 reviews)

Locations

East Falls Family Medicine Clinic

East Falls Family Medicine Clinic3200 Channing Way Ste 304 Idaho Falls, ID 83404
1
Patient Favorite Award

Dr. Payne is a patient favorite Family Medicine Physician

The Patient Favorite badge is awarded to top-performing providers who surpass average ratings and comments, reflecting their commitment to exceptional patient care. Read our methodology

  • Area of ExpertiseDr. Payne specializes in the area of Family Practice. See board certifications
  • Explains Conditions WellPatients said this doctor explains conditions well. See reviews
  • Offers TelehealthThis doctor offers telehealth appointments. Call the office to schedule an appointment.
  • Practices at Top HospitalPatient Safety Excellence Award™ See hospitals

More Family Practitioners at Eastern Idaho Regional Medical Center

Experience Check

Search for experience in a specific area

Dr. Payne's Reviews

Likelihood to recommend Dr. Payne

4.9
82 ratings, 67 with a written review
5 star
96%
96%
4 star
2%
2%
3 star
0%
0%
2 star
0%
0%
1 star
1%
1%

Your trust is our top concern.

We strive to keep reviews honest, trustworthy, and fair.

Doctors can not pay for good reviews, nor can they pay to have negative reviews removed.

We monitor all reviews to ensure they comply with our guidelines and don’t include personal information, profanity, libel, defamation, harassment, obscenity or fraud.

Any reviews that are deemed fraudulent or violate our guidelines will be removed immediately.

All reviews are confirmed and audited before publication, and community members have the ability to flag inappropriate content for further review by our team.

I had to be brought to EIRMC ER by ambulance from Arco for covid pneumonia symptoms, the late night ER staff was vary rude and sent me home practically untreated and unmedicated. After languishing at home thinking I had no choice beyond the oxygen machine, I decided to try to reach out to Dr. Payne as he is my general care Dr. I was able to get into a telehealth appointment with Dr. Payne and he saved my life. He prescribed medication that has made all the difference, he took care of me, made me feel important and explained the options and was concerned about the manner of treatment at the ER. I'm proud and grateful to have Dr. Payne as my Dr. and I will be a longterm patient.
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
2 others found this helpful
Helpful
Aug 18, 2021
Thank you for taking a moment to share such kind... Read More
×Post a ResponseAre you Dr. Payne?
As always my visit with the doctor was very thorough and answered all my concerns. You need a great physician..Dr. Payne is the best.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Jul 08, 2020
×Post a ResponseAre you Dr. Payne?
Dr Payne demonstrated a very professional interest in finding and treating my condition
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Wally Henderson – May 22, 2020
×Post a ResponseAre you Dr. Payne?
Great Doctor and staff
What went well
No results
What could be improved
No results
2 others found this helpful
Helpful
May 11, 2020
×Post a ResponseAre you Dr. Payne?
Dr. Payne listens! He is friendly but not fake friendly. He is gentle in stressing that I am responsible for my health; he is a facilitator. When I've had questions, he researches it right then - in front of me. I only have to wait for answers if it's lab work or something more complicated. I highly recommend him for individuals and families.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Margaret Perez de Ugaki – Apr 28, 2020
×Post a ResponseAre you Dr. Payne?
Visit was good, employees were friendly and efficient. Doctor Payne was friendly and answered any questions I had.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Marilyn – Apr 24, 2020
×Post a ResponseAre you Dr. Payne?
I would definitely recommend Dr. Payne and his staff. It was easy to make an appointment, I have done both call and online ( which was really easy). The staff is knowledgeable, friendly and professional and so is Dr. Payne. Another important fact is that medical billing with our insurance carrier has been a breeze.
What went well
No results
What could be improved
No results
Helpful
Sylvia – Apr 23, 2020
×Post a ResponseAre you Dr. Payne?
My wife and I have been patients of Dr Payne's for several years. We live in Arizona in the winter and Wyoming in the summer. This year has been different for all of us. Not safe to yet travel back to Wyoming so we tried the Doctor visit over the phone from Arizona. Hard to find a good general Doctor in Arizona that does not already have a full practice or that acts like they care a hoot about you. The Doctor visit with Dr Payne over the phone was surprisingly very effective and personal. He was not rushing and Jo Ann and I both had a one on one chance to review our existing drugs, conditions, etc.. with him. I think the more patients that try this will also like it and find it safer, faster and effective for many of our drug, aches and pains issues. Thank you Dr Payne. Wyoming, Gary and Jo Ann.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Gary Braun – Apr 20, 2020
×Post a ResponseAre you Dr. Payne?
Very attentive, listened intently, answered questions directly; One of the top 5 doctors I’ve had the privilege of working with in my time on this planet
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Mar 31, 2020
×Post a ResponseAre you Dr. Payne?
Dr. Payne is great. He helps you to feel comfortable enough to discuss any and all concerns. The entire staff is amazing as well.
What went well
No results
What could be improved
No results
Helpful
Mar 22, 2020
×Post a ResponseAre you Dr. Payne?
Very personable and knowledgeable.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Elvis Alex Adams – Mar 22, 2020
×Post a ResponseAre you Dr. Payne?
Well-versed and highly-capable physician. Nice office. Modern equipment.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Matthew A. – Mar 19, 2020
×Post a ResponseAre you Dr. Payne?
Doctor Payne is very compassionate and willing to answer all your questions.
What went well
No results
What could be improved
No results
Helpful
Mar 10, 2020
×Post a ResponseAre you Dr. Payne?
He is a great doctor who cares about your needs and health. He puts in a lot of his time to help his patients to over come health issues and be the best they can be.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Mar 10, 2020
×Post a ResponseAre you Dr. Payne?
I don't want to tell you about Dr Payne because he's THAT GOOD that I just want to keep it all to myself. But because he asked me if I would leave a review, I would just feel too guilty not to do what he requests. His staff is THAT GOOD as well! My family has found that if you want friendly, honest, helpful, up-to-date, knowledgeable people working with you on your health needs, Dr Payne's is the place to be. He takes the time to explain it to you, and always asks if you have any questions or concerns. He isn't rushing off to the next, next, next patient. He actually cares and keeps up-to-date on new treatments and technologies. They work hard to keep you healthy. If I could (even though I don't want you to know) I'd give 100 stars.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Karen G – Mar 02, 2020
Dr. Payne's Reply –
Thank you for the kind rating, Karen.
×Post a ResponseAre you Dr. Payne?
Im so very happy that I found Dr.Payne for my health care! Hes so good My son and ex ,see him for their health issues ! Short wait time and can get an appt fast, not 2 weeks down the road ! Thank-you
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Lott#3 – Feb 17, 2020
×Post a ResponseAre you Dr. Payne?
My first visit was hesitant because I had been so satisfied with my previous GP. However, the second and third wellness visits and exams went very well. We got to know each other better and I found that if I asked questions , the explanations came readily. I am quite happy with Dr. Payne and as time goes on I look for us to communicate well.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
JIM – Feb 17, 2020
×Post a ResponseAre you Dr. Payne?
Dr. Payne is always friendly and eager to answer questions. He never rushes visits and is genuinely interested in patients and their health concerns.
What went well
No results
What could be improved
No results
Helpful
Lance – Jan 28, 2020
×Post a ResponseAre you Dr. Payne?
I have known Dr. Payne for years. He is a great provider and person in general. He is easy to relate to, and also has an incredible mind when it comes to medicine. He was easily able to explain things in a way that normal everyday people understand. That has been the case for me and my teenage children. I would recommend Dr. Payne to anyone.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Luke Hawkins – Jan 14, 2020
Dr. Payne's Reply –
Thank you for the kind rating, Luke.
×Post a ResponseAre you Dr. Payne?
It’s always been good
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Paul Wurtsmith in Ammon, ID – Dec 30, 2019
Thank you Paul, We appreciate your comment, It's... Read More
×Post a ResponseAre you Dr. Payne?

Leave a review

How was your experience with Dr. Payne?

Is this your profile?

Respond to reviews, add information, and reach more patients. Claiming is free and only takes a minute.

Claim your profile

Insurance Check

Search for your insurance carrier and choose your plan type

About Me

Watch Dr. Payne's Video

care philosophy

Dr. Payne has a passion for providing comprehensive medical care to each and every one of his patients.

biography

This physician is accepting telehealth visits. Matthew Payne, DO, is a skilled primary care physician with experience treating all members of the family. He has a passion for providing comprehensive medical care to each and every one of his patients....read more
  • Family Medicine

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • Portneuf Medical Center

    Residency Hospital
  • Midwestern University

    Medical School
  • Midwestern University Arizona College Of Osteopathic Medicine

    Medical School
American Board of Medical Specialties®
American Board of Family Medicine®
Family Practice
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.
  • English

  • Persian

Patient Favorite Award

Dr. Payne is a patient favorite Family Medicine Physician

    Read our methodology

    Affiliated Hospitals

    • Eastern Idaho Regional Medical Center

      3100 Channing Way
      Idaho Falls, ID 83404
      Recipient of 5
      hospital awards

      Patient Safety Excellence Award™ (2025, 2024)

      Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

      View all awards

      How patients felt about the care they received at this hospital.

      85%
      Patients said they were given information about recovering at home

      1% higher than the national average

      72%
      Patients said that nurses always listened to them and explained things well

      3% lower than the national average

      View all patient feedback
    Learn more about how Healthgrades measures Hospital Quality