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Dr. Matthew Schaeffer, MD

Dr. Matthew Schaeffer, MD

Spine Physiatry*
25+ years of experience

Dr. Matthew Schaeffer, MD is a spinal cord injury medicine physiatrist in West Chester, PA and has over 25 years of experience in the medical field. He graduated from Stanford University in 1998. He is affiliated with Chester County Hospital. He is accepting new patients and telehealth appointments.

3.8 Star Rating
Based on 59 reviews 3.8 Star Rating (59 reviews)

Practice

915 Old Fern Hill Rd Ste 1 West Chester, PA 19380
Telehealth available

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At a Glance

  • Area of Expertise
    Dr. Schaeffer specializes in the area of Physical Medicine & Rehabilitation. See board certifications
  • Explains Conditions Well
    Patients said this doctor explains conditions well. See reviews
  • Offers Telehealth
    This doctor offers telehealth appointments. Call the office to schedule an appointment.
  • Practices at Top Hospital
    America's 100 Best Hospitals Award™ See hospitals
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Dr. Schaeffer's Reviews

Likelihood to recommend Dr. Schaeffer

3.8
59 ratings, 29 with a written review
5 star
61%
61%
4 star
8%
8%
3 star
3%
3%
2 star
2%
2%
1 star
25%
25%

Your trust is our top concern.

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BEST AROUND!!!
I’v had horrible back problems for months, no one knew what was the problem until I saw Dr Schaeffer. Within a single appointment he helped me figure out what the problem was and created a safe solution . I haven’t had pain since!
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Jul 22, 2023
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He did an amazing job.
He fixed my pain no one else could
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
John denver – Jun 10, 2023
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Great job
Couldn’t get help from anyone else. He fixed my back pain
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
John Denmark – Jun 10, 2023
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After, Ablation results with no positive results
Appointment was good, results were negative, with no follow up on there part?
What went well
No results
What could be improved
No results
1 other person found this helpful
Helpful
Jun 01, 2023
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Dr. Schaeffer was very professional, listened to my concerns, and was thorough in his evaluation. He was kind, empathetic, and treated me with respect. He showed me a model of a spine and clearly explained the issue I was having. I am so grateful for his expertise! I highly recommend Dr. Schaeffer. In addition, his office staff was courteous and friendly.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Feb 14, 2022
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Very late to the appointment and rushed the few minutes he had with me. I didn't talk. I felt he didn't listen to me.
What went well
No results
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Long wait times
1 other person found this helpful
Helpful
Blanca Salinas – May 12, 2021
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It's very funny after reading the reviews it just confirmed it was NOT just me. This was my very first visit and he was in such a rush as if he was not interested for my visit. During the physical examination he would ask about pain, when I replied "yes" in some areas and then other areas a "little". His response was so everything is just a "little". He knew it was obvious to me he was rushing because the statement made PRIOR to his exit is "I'm sorry to be rushed, Mondays are always extremely busy." Needless to say, I will NOT return there! For those of you that had a positive experience, be thankful.
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
3 others found this helpful
Helpful
West Chester - Pennsylvania – Dec 05, 2019
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Worst experience with a doctor ever. He was 40 minutes late to start off with. Since my family Dr. had me on pain pills for a back injury, he said I was addicted to opiates and that was the reason I was in pain, which is not true. He said I had a tear and that he has a tear too and he is just fine. Well I am not just fine. He said the pain pills were making me be in pain. Then he said I'm done here, I can't help you.
What went well
No results
What could be improved
No results
3 others found this helpful
Helpful
Mar 20, 2019
Thank you for your feedback. We are very sorry to... Read More
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Pleasant office staff, remarkable doctor and assistant. Understanding and ready to continue working to find the perfect solution.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
PA – Mar 01, 2019
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Dr. Schaeffer is *beyond* well educated & trained. (See his bio!) *Therefore* - he *knows* his stuff!! He's very kind (tho may be tad irritable on occasion). But, he deals w/folks in mild-severe pain!! So in all, a patient & caring doc! He *stopped* my back spasms, (> 1 week of severe (9/10 pain), with injections! Ordered MRI - called me himself re: results! Have spine sxs OR pain?!: CALL Matt Schaeffer, MD. (Avoid Kennett office like plague. Receptdesk: Totally rude or Idiots!)
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Staff wasn't friendly
  • Long wait times
2 others found this helpful
Helpful
Ann G. (Doctor of Psychology, Neuropsychologist) – Feb 17, 2019
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Dr. Schaeffer is an engaged listener and does not assume your problem or rush you along. I am more than happy with our treatment plan and next steps if it doesn’t give expected results. Downsides, this practice is just TOO big...30 people in waiting room, feels like an assembly line, and billing is inaccurate frequently. Wish he was out on his own or in a smaller group.
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
4 others found this helpful
Helpful
Feb 13, 2019
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Personable and caring. He was helpful and provided me with good feedback. I gave 5 stars although i was seen 45 minutes late - that may not have been his fault
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Long wait times
Helpful
West Chester, PA – Nov 18, 2018
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Was very impressed with Dr. Schaeffers' professionalism and communication skills. He took a great deal of time to explain my various options. Also found him very easy to talk to. I would highly recommend him!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Nov 09, 2018
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Always friendly and professional! Takes time to explain your symptoms and test results and treatment plan.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Kathleen Wynder-Clayton – Oct 03, 2018
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Happy with the testing ordered and treatment plan options. Quick and concise .
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Long wait times
Helpful
Sep 29, 2018
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Helpful, upbeat and knowledgeable, Dr Schaeffer listens to you and doesn't ignore your questions or concerns.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Oxford, PA – Sep 28, 2018
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Took the time to listen to how I wanted to understand my condition and options for treatment.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Sep 20, 2018
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Very good and personable Physician. My only complaint is that I had a 0830 appointment and wasn't seen until 0930. Not sure how they could be so far behind that early, I could only imagine later in the day what the wait will be.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
David Bailey in Nottingham, PA – Aug 24, 2018
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Looking for one word to describe my experience with Dr. Shaffer, can't, one word would not be enough. I have had many injections and treatments. Thru the years over 10, he has always been professional and explained each procedure in detail in layman's terms to understand the plus and minus and the risk involved. It is true when you fair well after treatment you don't have the time to give a GOOD review, only if it is not what you expected do you find time to give a BAD review. I would recommend
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
William J Schultheis in West Chester, PA – Aug 15, 2018
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Dr Schaefer is a very attentive Dr. I really felt that he was listening to what I was saying, and cared about my physical well being. I would diffently recommend seeing him
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
3 others found this helpful
Helpful
James Paulson in Malvern, PA – Jun 10, 2018
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Leave a review

How was your experience with Dr. Schaeffer?

About Me

care philosophy

Dr. Schaeffer believes that over 90% of all neck and back pain can be successfully treated without surgery. As a top back doctor, he focuses on finding the cause of the pain and providing thorough education to patients. Treatment begins with a...read more

biography

Education

Residency                                          ...
read more
  • Spine Physiatry

  • Pain Medicine

  • Spinal Cord Injury Medicine

  • Physical Medicine & Rehabilitation

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • Stanford University Hospital & Clinic

    Residency Hospital, 2003
  • Lankenau Hopital

    Internship Hospital, 2002
  • Lankenau Hospital

    Internship Hospital, 1999
  • Stanford University

    Medical School, 1998
  • Stanford University School Of Medicine

    Medical School, 1998
  • Emory University

    Undergraduate School, 1993
American Board of Medical Specialties®
American Board of Physical Medicine & Rehabilitation®
Physical Medicine & Rehabilitation
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.
  • English

  • Spanish

Locations

Practice

Matthew Schaeffer MD PC915 Old Fern Hill Rd Ste 1 West Chester, PA 19380
1

Practice

2

Practice

Premier Orthopaedic and Sports Medicine Associates LTD400 McFarlan Rd Ste 100 Kennett Square, PA 19348
3

Affiliated Hospitals

  • Chester County Hospital

    701 E Marshall St
    West Chester, PA 19380
    Recipient of 44
    hospital awards

    America's 100 Best Hospitals Award™ (2025, 2024, 2023)

    Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

    America's 250 Best Hospitals Award™ (2025, 2024, 2023)

    Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

    View all awards

    How patients felt about the care they received at this hospital.

    90%
    Patients said they were given information about recovering at home

    6% higher than the national average

    83%
    Patients said that nurses always listened to them and explained things well

    8% higher than the national average

    View all patient feedback
Learn more about how Healthgrades measures Hospital Quality