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Dr. Michael Franks, MD

Dr. Michael Franks, MD

Urology*

Dr. Michael Franks, MD is a urologist in Richmond, VA. Dr. Franks has extensive experience in Urinary Calculi & Removal. He is affiliated with medical facilities Johnston-Willis Hospital and Chippenham Hospital. He is accepting new patients and telehealth appointments.

4.9 Star Rating
Based on 33 reviews 4.9 Star Rating (33 reviews)

Dr. Franks is a Healthgrades Choice provider in Urology

The Healthgrades Choice designation helps you understand the most important factors to consider when choosing a healthcare professional. This designation is earned based on four set standards.
Read our methodology

  • Above average experience
  • Good hospital quality
  • Good patient ratings
  • No healthcare sanctions
  • Area of ExpertiseDr. Franks specializes in the area of Urology. See board certifications
  • Explains Conditions WellPatients said this doctor explains conditions well. See reviews
  • Offers TelehealthThis doctor offers telehealth appointments. Call the office to schedule an appointment.
  • Practices at Top HospitalPatient Safety Excellence Award™ See hospitals

More Urology Specialists at Chippenham Hospital

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Dr. Franks' Reviews

Likelihood to recommend Dr. Franks

4.9
33 ratings, 22 with a written review
5 star
97%
97%
4 star
0%
0%
3 star
0%
0%
2 star
0%
0%
1 star
3%
3%

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Great Dr Explains your health issue so you understand what's going on .very good bed side manners great Dr.
What went well
  • Listened & answered questions
  • Explained conditions well
  • Appointment wasn't rushed
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Milton emory – Jun 20, 2023
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outstanding
He explains with compassion in the most difficult diagnosis.
What went well
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
  • Office environment
  • Long wait times
Helpful
Dec 02, 2022
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As a guy I was pretty nervous at the thought of having anything go in me, but Doctor Frank was immediately comforting and put me at ease with his humour, professionalism and bed-side manner. You can easily tell he gives a Damn and will fight for every patient he gets, even if it is a one time visit. He listens to you, explains everything and is very encouraging.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Tom – Nov 22, 2021
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Yes definitely. I think VERY highly of Dr. Franks.
What went well
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Russ Leavitt – Apr 10, 2021
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Dr Franks is very professional and has has great personality shows concern for patients. his explanations are through and understandable.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Apr 07, 2021
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Beginning in 2014 Dr Franks has been fantastic. He saved my life and has cared for me like best friend. At least that’s the way I feel about him.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Dennis – Apr 07, 2021
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Dr, Franks has performed two kidney surgeries on me. I believe he is very professional and competent surgeon. I trust him and would recommend him to others without reservation.
What went well
No results
What could be improved
No results
Helpful
Apr 07, 2021
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Efficient process to get in, have lab work done, and see Dr. Franks. I never feel rushed and there is always time to ask questions.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Ken – Apr 07, 2021
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Excellent doctor! So much so that getting an appointment may be a ways out in the future. I would highly recommend to my family and friends.
What went well
  • Office environment
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Difficult to schedule appointment
  • Long wait times
1 other person found this helpful
Helpful
Hartwell – Apr 07, 2021
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Pleasant and knowledgeable. Takes time to listen and explains in terms you can understand.
What went well
  • Appointment scheduling
  • Staff friendliness
  • Appointment wasn't rushed
What could be improved
No results
Helpful
Edward Moore – Apr 07, 2021
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Dr. Franks has been my physician since 2008. He has always been professional and caring in his interactions with me. I am always confident about my care and any treatments that he prescribes. I was very apprehensive regarding my surgery many years ago and he was very detailed in providing me options and providing me guidance to ensure the best possible outcome. Thirteen years later I can say that I am very glad he is my physician.
What went well
  • Office environment
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Sharon – Apr 07, 2021
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Outstanding! I requested Dr. Franks to perform my surgery due to his proficiency with the Intuitive Surgery da Vinci System. Due to his skills I was able to leave the hospital in half the standard time. My recovery was rapid and relatively pain free! Years later, I'm grateful for the results.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
J of Midlothian – Apr 07, 2021
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Dr. Franks is very caring and very "frank" when talking to me about my recurrent prostate cancer. I'm confident he has added active years to my life and I'm very thankful for having been recommend to him.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Willie Horne – Apr 06, 2021
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FROZE KIDNEY CANCER NOW IT'S GONE 5 YAERS
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
DANNY HARRINGTON – Apr 06, 2021
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Dr Franks has performed three separate surgeries on me over the last few years with the latest being last week. I trust him and he knows what he is doing. He is a good man and a great Doctor
What went well
  • Office environment
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
TE – Mar 23, 2021
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He was professional and I was satisfied with his explanations. Great doctor and I am glad he is my urologist.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Alton Majors – Jan 29, 2021
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Doctor Franks is a great doctor and surgeon. He listens to your questions and gives down to earth answers . Thank You !
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
4 others found this helpful
Helpful
Great Doctor and Surgeon ! – May 14, 2020
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Amazing Dr! Listens and answers questions. Davinci expert !
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Barry Moore in Midlothian, VA – Sep 09, 2018
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Dr. Franks removed a kidney stone. Very professional and knowledgeable! Highly recommend.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Shawn in Ruther Glen – May 08, 2018
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Dr. Franks is an excellent surgeon and physician. Very knowledgeable and caring and spends whatever time you need and explains issues thoroughly. He is also very personable and has a great team with Angela and Denise. They are outstanding. I feel very fortunate to have found Dr. Franks and to have him as my surgeon. To date, he has performed 2 surgeries on me and completely changed the course of my prior treatment. I now have a treatment plan based on current thinking and proactive steps.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
3 others found this helpful
Helpful
Mike McNally in Maidens VA – Sep 03, 2017
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About Me

biography

Assistant Professor of Urology, University of Pittsburgh, Shadyside Hospital 2004 - -2007
  • Urology

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • National Cancer Institute

    Fellowship Hospital
  • University Of Pittsburgh

    Residency Hospital
  • University Of Maryland

    Medical School
American Board of Medical Specialties®
American Board of Urology®
Urology
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

Dr. Franks is a Healthgrades Choice provider in Urology

    Read our methodology

    Affiliated Hospitals

    • Chippenham Hospital

      7101 Jahnke Rd
      Richmond, VA 23225
      Recipient of 42
      hospital awards

      America’s 50 Best Hospitals for Surgical Excellence Award™ (2025, 2024, 2023)

      Top 5% in the nation for consistently delivering clinical quality

      Patient Safety Excellence Award™ (2025, 2024)

      Top 5% in the nation for consistently delivering clinical quality

      View all awards

      How patients felt about the care they received at this hospital.

      84%
      Patients said they were given information about recovering at home
      74%
      Patients said that doctors always listened to them and explained things well

      2% lower than the national average

      View all patient feedback
    • Johnston-Willis Hospital

      1401 Johnston Willis Dr
      North Chesterfield, VA 23235
      Recipient of 28
      hospital awards

      Patient Safety Excellence Award™ (2025, 2024)

      Top 5% in the nation for consistently delivering clinical quality

      America's 100 Best Hospitals Award™ (2024)

      Top 5% in the nation for consistently delivering clinical quality

      View all awards
    Learn more about how Healthgrades measures Hospital Quality