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Dr. Michael Mertens, MD

Dr. Michael Mertens, MD

Family Medicine*
25+ years of experience

Dr. Michael Mertens, MD is a family medicine physician in Mount Juliet, TN and has over 25 years of experience in the medical field. He graduated from University of Tennessee - College of Medicine in 1997. He is affiliated with Tristar Summit Medical Center. He is accepting new patients and telehealth appointments.

3.8 Star Rating
Based on 28 reviews 3.8 Star Rating (28 reviews)

Locations

Heritage Medical Associates

Heritage Medical Associates325 Old Pleasant Grove Rd Mount Juliet, TN 37122
1

At a Glance

  • Area of ExpertiseDr. Mertens specializes in the area of Family Practice. See board certifications
  • Explains Conditions WellPatients said this doctor explains conditions well. See reviews
  • Offers TelehealthThis doctor offers telehealth appointments. Call the office to schedule an appointment.
  • Practices at Top HospitalAmerica's 250 Best Hospitals Award™ See hospitals

More Family Practitioners at Tristar Summit Medical Center

Experience Check

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Dr. Mertens' Reviews

Likelihood to recommend Dr. Mertens

3.8
28 ratings, 9 with a written review
5 star
68%
68%
4 star
4%
4%
3 star
0%
0%
2 star
0%
0%
1 star
29%
29%

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appointments
office schedules appointments for you and then just assumes you can be there. when you are unable to be there they charge you $25 and tell you to find a new doctors office. I have never been to a doctors office that is so about money in my life. Don't schedule appointments for people without first speaking to them and then assume the patient can abide to your controlling demands.
What went well
No results
What could be improved
  • Difficult to schedule appointment
Helpful
Aug 17, 2023
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Amazing dr.
Love Dr. Mertens. Takes the time, asks the questions, drills down on the issues. I appreciate him and highly recommend.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Brian Swain – Jul 23, 2022
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Dr.Mertens was my husbands Dr. While he was on vacation he left a quack to take care of his patients.. My husband had an appointment to go in the office, not knowing he was not there and was treated horrible.. The office manager was very rude and unprofessional.. The Dr. refused to come out of his office to see my husband because we were a little late. My husband was very sick and needed attention. I will always believe if he had gotten the attention he needed he would still be with me today.
What went well
No results
What could be improved
No results
2 others found this helpful
Helpful
Apr 10, 2019
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Dr. Mertens is very good doctor. He listens. That is what makes him special. It isn't his agenda it's about you. Takes time with you. Is very thorough. Very kind and cares about you.
What went well
No results
What could be improved
No results
2 others found this helpful
Helpful
Mar 26, 2019
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Our family including myself and my 5 children age 16 to 26 have been patients of Dr Mertens since 2009. We are very pleased with his medical acumen and he is very pleasant to talk with. He helped in the diagnosis of my bladder cancer in its early stages. His thorough assessment of my lab results led to the extensive testing that led to the diagnosis. He is always very personable and a blessing to have as our family doctor.
What went well
No results
What could be improved
No results
Helpful
Mar 26, 2019
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He was our family doctor for more than 10 years. While he was initially OK, over the years he has become solely about the money and not his patients. When he prescribed tests for me he and his office refused to tell me why they were recommended or give me an estimate of the cost. When my wife recently tried to make an appointment for out 10 year old daughter his office told us she hadn't been there for too long and thus had to be treated as a new patient and she couldn't get an appointment.
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
4 others found this helpful
Helpful
Douglas Fulmer in Mount Juliet, TN – May 09, 2017
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The worse doctor I ever had. He doesn't spend a lot of time with you. He doesn't listen to you. I told him the flu shot have always made me sick. He insisted that I take it, because it wasn't a live virus. Three days later I was back in his office very sick. All he cares about is MONEY.
What went well
  • Office environment
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
4 others found this helpful
Helpful
Old Hickory, TN – Feb 03, 2017
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Dr Mertin's is very caring and takes his time and listens to you. He has saved my life before. He makes sure that I only have the test run that I need. His staff are still caring also. Thank you for caring.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Shearin in Hermitage, TN – Dec 15, 2016
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Dr. Mertens is very nice and personable. I didn't feel rushed as I do with most doctors and he seemed to genuinely care to be in the room. It is sad that this is extraordinary, but it is. He was super helpful and seems knowledgeable. Staff was polite and didn't waste time doing their job or seem in a bad mood as is often the case (in my experience) in healthcare. Definitely recommend.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
3 others found this helpful
Helpful
Jun 16, 2016
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About Me

biography

Dr. Michael Mertens completed medical school at University of Tennessee in Memphis, TN before completing his residency at the UT Family Medicine Residency Program in Jackson, TN. Dr. Mertens is board certified in Family Medicine. He enjoys travel, select soccer with his children and cooking.
  • Family Medicine

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • University Of Tennessee - College Of Medicine

    Residency Hospital
  • University Of Tennessee - College Of Medicine

    Medical School, 1997
American Board of Medical Specialties®
American Board of Family Medicine®
Family Practice
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

Affiliated Hospitals

  • Tristar Summit Medical Center

    5655 Frist Blvd
    Hermitage, TN 37076
    Recipient of 41
    hospital awards

    America's 250 Best Hospitals Award™ (2025, 2024, 2023)

    Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

    Patient Safety Excellence Award™ (2025, 2023)

    Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

    View all awards

    How patients felt about the care they received at this hospital.

    81%
    Patients said they were given information about recovering at home

    3% lower than the national average

    76%
    Patients said that doctors always listened to them and explained things well
    View all patient feedback
Learn more about how Healthgrades measures Hospital Quality