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Poor communication

After having teeth extracted, we had a problem and I called the office and they didn't answer the call and they didn't get back to me for an hour and a half and at that time they said that the doctor had already left. Also the dentist who referred my dad to the office told me something different than they told Wagley. I asked them to please confirm it with the dentist and they called the dentist and said they weren't able to get through and they left a message. I said so you weren't able to confirm it and they acted like they did confirm it because they sent a message. In the end I had to insist that he not extract five teeth and only the two that I was aware of and they acted in a kind of condescending way. In the end they only extracted two teeth, which is what the dentist had told me. I was disappointed that they couldn't wait for a confirmation that I was seeking but wanted to hurry the procedure up. Also I was very surprised that they didn't return my call immediately.

What went well

Appointment scheduling
Explained conditions well
Staff friendliness
Appointment wasn't rushed

What could be improved

I didn't feel respected
Didn't listen or answer questions
Didn't trust the provider's decisions
Long wait times

Helpful

Jan 24, 2024

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Perfection

On 5/18/2022, i had a tooth extraction and a bone graph for a future implant. Dr. Wagley explained everything to me in great detail, answered all my question, and performed the extraction without any adverse incident.

What went well

No results

What could be improved

No results

2 others found this helpful

Helpful

Joanne N. – May 19, 2022

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Know Before You Go

About Me

biography

Dr. Neilson Wagley, DMD is a dentistry practitioner in Youngstown, OH. He is affiliated with Mercy Health-St. Elizabeth Youngstown Hospital.

Dentistry

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Locations

Practice

Office5437 Mahoning Ave Youngstown, OH 44515

Practice

Surgical Hospital at Southwoods7630 Southern Blvd Boardman, OH 44512

Affiliated Hospitals

Mercy Health-St. Elizabeth Youngstown Hospital
1044 Belmont Ave
Youngstown, OH 44504
Recipient of 42
hospital awards
America's 100 Best Hospitals Award™ (2025, 2024, 2023)
Top 2% in the nation for consistently delivering clinical quality year over year
America's 250 Best Hospitals Award™ (2025, 2024, 2023)
Top 2% in the nation for consistently delivering clinical quality year over year
View all awards
How patients felt about the care they received at this hospital.
81%
Patients said they were given information about recovering at home
3% lower than the national average
73%
Patients said that nurses always listened to them and explained things well
2% lower than the national average
View all patient feedback