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Dr. Norbert Fernandez, DDS

Dr. Norbert Fernandez, DDS

Oral & Maxillofacial Surgery*

Dr. Norbert Fernandez, DDS is an oral & maxillofacial surgery specialist in Ann Arbor, MI. He is affiliated with Chelsea Hospital. He is accepting new patients.

4.7 Star Rating
Based on 13 reviews 4.7 Star Rating (13 reviews)

Practice

203 S Zeeb Rd Ste 101 Ann Arbor, MI 48103

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Dr. Fernandez's Reviews

Likelihood to recommend Dr. Fernandez

4.7
13 ratings, 8 with a written review
5 star
92%
92%
4 star
0%
0%
3 star
0%
0%
2 star
0%
0%
1 star
8%
8%

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Excellent doctor and staff
Dr Fernandez is an excellent Dr, but more than anything, a wonderful human. His kindness throughout the appointment went a long way and I appreciated his staff and their stellar customer service.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Ana Dora – Apr 12, 2024
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Very Poor Customer Service
I saw Dr. Fernandez for an implant consultation on referral from my dentist. After seeing the doctor I had an in depth discussion on the cost of the procedure involving my personal financial situation, in his very public waiting room with one of his staff. At the time I was not informed that there was a charge for the consult, despite seeing a sign at check out that payment was expected at the time of service. Thirty days later I received a bill for $90 for that appointment. I called his office to dispute this surprise charge, and was only shamed for "not having expected to pay for the appointment". It's not having to pay for the appointment so much as it is wanting to know what the cost was BEFORE I was expected to pay it or at the very least at the time of service. Especially given that I had requested and was provided detailed cost information during that appointment. Bad form in my opinion!
What went well
No results
What could be improved
  • Didn't explain conditions well
Helpful
Amy Heath – Mar 17, 2023
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I would recommend Dr. Fernandez to anyone. He did an excellent job and the kindness of he and his staff was outstanding. Just an all around great experience.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Dec 14, 2022
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I highly recommend Dr. Fernandez and his office staff.Very friendly, I had been put on a wait list, and they called me when a cancellation occurred! he isand confirming which tooth needed to go with new info from my Dentist. Dr. F. if perfect as he has talent and a wonderful calming approach that makes an extraction much easier than other procedures! I feel very fortunate I was referred to him.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Catherine Roglitz – Jun 24, 2020
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Dr Fernandez is a skilled oral surgeon with a confident and pleasant manner. I enjoyed his helpful assistants and staff.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
2 others found this helpful
Helpful
LBaur – Jan 24, 2020
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As an elder, I sensed you masterfully moved yesterday through a procedure showing me the vibrant expertise of a graduate of our Dental School. For me not the high light of the day, but with positive results and high comfort today because of your diligence. You did well!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Nov 22, 2019
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The man is professional, extremely painless, thorough, and he resounds with diplomacy and forthrightness. I couldn't have asked for any better experience. G. K.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
George Klingbeil – Apr 13, 2018
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Great. Wisdom teeth removal. Nice guy
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
3 others found this helpful
Helpful
Michael S in New York, NY – May 26, 2016
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About Me

biography

Dr. Norbert Fernandez, DDS is an oral & maxillofacial surgery specialist in Ann Arbor, MI. He is affiliated with Chelsea Hospital. He is accepting new patients.
  • Oral & Maxillofacial Surgery

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • Henry Ford Hospital

    Residency Hospital
  • University Of Michigan / School Of Dentistry

    Medical School
  • English

  • Spanish

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Locations

Practice

Richard F Scott DDS MS PC203 S Zeeb Rd Ste 101 Ann Arbor, MI 48103
1

Affiliated Hospitals

  • Chelsea Hospital

    775 S Main St
    Chelsea, MI 48118
    Recipient of 12
    hospital awards

    Patient Safety Excellence Award™ (2025, 2024)

    Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

    Outstanding Patient Experience Award™ (2024, 2023, 2022)

    Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

    View all awards

    How patients felt about the care they received at this hospital.

    89%
    Patients said they were given information about recovering at home

    2% higher than the national average

    87%
    Patients said that nurses always listened to them and explained things well

    9% higher than the national average

    View all patient feedback
Learn more about how Healthgrades measures Hospital Quality