Dr. Paul Hinton, MD
Internal Medicine*
20+ years of experience
Dr. Paul Hinton, MD is an internist in Belleville, IL and has over 20 years of experience in the medical field. He graduated from Saint Louis University School of Medicine in 2002. He is affiliated with medical facilities such as Barnes Jewish Hospital and Mercy Hospital Lincoln. He is accepting new patients and telehealth appointments.
2.3 Star Rating
Based on 77 reviews 2.3 Star Rating (77 reviews)
Practice
2900 Frank Scott Pkwy W Ste 914 Belleville, IL 62223Telehealth available
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Dr. Hinton's Reviews
Likelihood to recommend Dr. Hinton
2.3
77 ratings, 27 with a written review
| 5 star | 30% | 30% |
| 4 star | 1% | 1% |
| 3 star | 3% | 3% |
| 2 star | 3% | 3% |
| 1 star | 64% | 64% |
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Absolutely terrible stay away!
What went well
No results
What could be improved
- I didn't feel respected
- Difficult to schedule appointment
- Didn't listen or answer questions
- Didn't explain conditions well
- Staff wasn't friendly
- Didn't trust the provider's decisions
- Long wait times
Helpful
Feb 10, 2024
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St. Peter’s office
What went well
No results
What could be improved
No results
Helpful
Jun 07, 2023
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Kind, caring with compassion. Dedicated to taking time to talk about concerns.
What went well
- Office environment
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Trusted the provider's decisions
What could be improved
No results
Helpful
Michelle Bassett – Apr 05, 2022
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They don't return calls. Perscriptions don't get called in. Took over 30 days to get lab Results. No parking spots. Dangerous Neighborhood. Bad office Help. They dont CARE about your health.
What went well
No results
What could be improved
No results
2 others found this helpful
Helpful
Feb 16, 2022
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I have been a patient of Dr. Hinton for 2 months and the few visits I had with him was great. Dr. Hinton listened to what was going on with me and also had the best feedback to all the questions I had for him about my health. I didn't have to wait in the waiting room no more than 5 minutes before I was taken back to the exam room and hardly any wait time before the doctor came in. I'm glad I'm a patient of Dr. Hinton and if anyone is looking for a doctor, Dr. Hinton is you go to doctor.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Appointment wasn't rushed
- Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Jan 27, 2022
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I’m not sure where to begin! It really is the overall experience beginning with the robotic person who answers the phone and staffs the front desk, who is incapable of answering any question or following through with important details, to the more than hour-long wait in the exam room (with no acknowledgement or apology for the wait time), to the insufficient wellness exam, to the total inept follow through on giving me or sending orders for blood work and physician referrals after multiple calls and promises to do so. Very disappointing and a main reason so many are left without quality healthcare and to fend for themselves. DON’T WASTE TIME HERE!
What went well
No results
What could be improved
No results
2 others found this helpful
Helpful
Feb 04, 2021
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The staff at this office is very judgmental. I needed to see a doctor during the middle of covid19. They tried to get me to do a virtual visit. I was in pain from what the blonde nurse said was a kidney stone. I was the only one there and the receptionist told me that. Yet I had to wait 40 minutes to be seen. I think that was on purpose. Today is 9/15/2020. I made an appointment last week for today at 9:15. I tried calling to reschedule due to another severe attack of Epstein Barr. I waited 12 minutes and 39 seconds with no answer. I know this was on purpose. I have cancelled a few times in the past. I also heard the dark haired nurse tell receptionist not to answer a phone call when she recognized the number because she is always running late and tell her when she gets here she will have to reschedule. So they recognized my number and didn't answer. My original appointment was for second opinion. Then this severe attack I wanted to talk to a Doctor. I was too ill to make it.
What went well
No results
What could be improved
- Office environment
- Difficult to schedule appointment
- Staff wasn't friendly
1 other person found this helpful
Helpful
Sep 15, 2020
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A family member was treated for depression and when they switched from one medication to another similar one, the nurse practitioner got the dosage too low (per a specialist). Things got dangerously worse. The specialist is helping get it straightened out but without family to intervene, this could’ve ended badly.
What went well
No results
What could be improved
- Office environment
- Difficult to schedule appointment
- Didn't listen or answer questions
- Didn't explain conditions well
- Staff wasn't friendly
- Appointment was rushed
- Didn't trust the provider's decisions
1 other person found this helpful
Helpful
Close Call – Feb 22, 2020
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I usually don't post bad reviews but I don't want others to have to waste their valuable time. The past three visits I had to wait over an hour just to get called back to a patient room. From there I had to wait another 40 minutes just to be told that Dr. Hinton was busy and that I had to see the nurse practitioner. My most recent visit I waited in the lobby for over an hour. To be fair, when I do actually get to see Dr. Hinton, he is knowledgeable and pleasant to deal with. I get the feeling that they have taken on too many patients and don't have enough staff to deal with everyone. I have to take off work to see the doctor so it is very frustrating when the doctor is not considerate about my time. I will be looking for a new GP. Unrelated to the wait times but the lobby in the Wentzville office has a very strong cigarette odor to it.
What went well
- Listened & answered questions
- Explained conditions well
What could be improved
- Office environment
- Difficult to schedule appointment
- Staff wasn't friendly
- Appointment was rushed
- Didn't trust the provider's decisions
- Long wait times
4 others found this helpful
Helpful
Feb 08, 2020
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My mother goes here. Has been admitted in the hospital and he is not good at finishing the paperwork for orders,to get scripts, He takes forever to reply back to calls. Very poor. If you cant take on your case load it's time to get help or stop taking patients. If ur not reliable that's not good practice.
What went well
No results
What could be improved
- Didn't listen or answer questions
- Didn't explain conditions well
- Appointment was rushed
- Didn't trust the provider's decisions
2 others found this helpful
Helpful
Trina – Jan 15, 2020
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My children had been seeing Dr. Umar, but unfortunately when he retired Dr. Paul and Jennifer Hinton took over for him. Since then my children have ONLY seen a doctor a couple times (Jennifer Hinton, never Paul Hinton) and for some reason they only schedule with the nurse practitioner. The nurse practitioner is fantastic, but not a doctor. I recently had my sick daughter in the office and of course was seen by the nurse, was told she could go back to school the next day if she had a couple doses of drops for pink eye and if her fever stayed away and then told us to come back if she got worse. It turns out she has pneumonia. She got worse and since I never see a doctor in the office I chose to take her to the E-R. It turns out she has pneumonia. This is not the first incident like this we've had with this office either and have complained about not seeing a doctor on several different occasions I would highly recommend staying away from this office!
What went well
No results
What could be improved
No results
4 others found this helpful
Helpful
May 11, 2019
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You can expect to wait over an hour in the waiting room every visit and an additional 30-45 min waiting once you’re in the exam room. This is only to be rushed through your appointment. Dr. Hinton used to be an excellent provider, but he now has too many practices and too many patients. Scheduling is a nightmare and forget about getting your refills in a timely manner. I hate to leave after ten years, but the care is not what it used to be.
What went well
No results
What could be improved
- Difficult to schedule appointment
- Didn't listen or answer questions
- Didn't explain conditions well
- Staff wasn't friendly
- Appointment was rushed
- Didn't trust the provider's decisions
- Long wait times
6 others found this helpful
Helpful
Dec 29, 2018
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He is both my husband and father’s doctor. It takes a ridiculous amount of time to get in for an appointment or to request a prescription refill. And his office staff has been flat out rude every time I have come into contact with them through the years. We’ll be moving on.
What went well
No results
What could be improved
- Difficult to schedule appointment
- Didn't listen or answer questions
- Didn't explain conditions well
- Staff wasn't friendly
- Appointment was rushed
- Didn't trust the provider's decisions
- Long wait times
6 others found this helpful
Helpful
St Charles, MO – Aug 04, 2018
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Extremely thorough, reliable and friendly. Dr. Hinton found a serious issue that our pediatrician had missed. I am very thankful for Dr. Paul Hinton.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
Helpful
St. Peters, MO – Jun 25, 2018
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My one year old was hospitalized last week (nobody followed up) during the time that my eight year old was to have her follow up visit regarding her ADHD medication. I called and cancelled the visit but was NOT notified that a doctor would not be available to write the script for two weeks. I find this so completely unacceptable and unprofessional to not have a doctor available for weeks, without a backup for your patients. The receptionist was not helpful and had ZERO COMPASSION.
What went well
No results
What could be improved
- Office environment
- Difficult to schedule appointment
- Didn't listen or answer questions
- Didn't explain conditions well
- Staff wasn't friendly
- Appointment was rushed
- Didn't trust the provider's decisions
3 others found this helpful
Helpful
Jun 21, 2018
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Dr. Hinton is very nice and caring. The office is clean and the staff are nice. I would recommend this to anyone.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
Helpful
Miles Rache in St Louis, MO – Jun 10, 2018
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The office people couldn’t care less about you when you walk in. They just keep talking to each other and ignore you. Rude. I was forgotten in the room waiting for Dr Hinton. The girls lied and kept me waiting while they had their lunch. Finally Dr Hinton comes in and pretends to look me over barely touches the stethoscope to me and rushes out presumably to have his lunch! Horrible office and Doctor! Looking for a different one!
What went well
No results
What could be improved
- Office environment
- Difficult to schedule appointment
- Didn't listen or answer questions
- Didn't explain conditions well
- Staff wasn't friendly
- Appointment was rushed
- Didn't trust the provider's decisions
- Long wait times
3 others found this helpful
Helpful
Wentzville MO – Mar 31, 2018
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DO NOT GO TO THIS DOCTOR. If you want someone who actually takes time with you, do not use Hinton Healthcare. He is the only one who can prescribe meds and he doesn’t care if you are out, he will take a week to send one. When It comes to visits, you have a minimum wait of 45 min before he walks into your room and takes about 5 min with you. I have never met a more careless doctor.
What went well
No results
What could be improved
- Office environment
- Difficult to schedule appointment
- Didn't listen or answer questions
- Didn't explain conditions well
- Staff wasn't friendly
- Appointment was rushed
- Didn't trust the provider's decisions
- Long wait times
2 others found this helpful
Helpful
Jan 04, 2018
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I have seen Dr Hinton who is very thorough, caring and will not just treat symptoms, but go for curiny tge root cause. I still go to his office but now I see Lori Campbell, who possess the same qaulities as Dr Hinton. She really goes above and beyond any physician I've ever seen. And kudos to alp the staff. I usually go to the Wentzville office, but I have been to O'Fallon. You will not find more caring and knowledged people.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
Helpful
Gregory Hansen in Warrenton – Dec 10, 2017
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Dr. Paul Hinton is a nice person, and that is the ONLY thing nice I can state. Over a 4 year period, we have been left in a waiting room for an average of 45 minutes, even when we arrive early, before we are called in. We are treated with extreme rudeness by all staff. We have been lefted in rooms and forgotten about. Getting prescription refills is next to impossible. Billing is a complete nightmare. Today was the last straw. After an hour waiting for the first appointment today, we walked out.
What went well
- Trusted the provider's decisions
What could be improved
- Office environment
- Difficult to schedule appointment
- Staff wasn't friendly
- Appointment was rushed
- Long wait times
1 other person found this helpful
Helpful
Dr. J in St. Peters, MO – Nov 17, 2017
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How was your experience with Dr. Hinton?Overall Patient Satisfaction
77responses
Likelihood of recommending Dr. Hinton to family and friends is 2.3116884 out of 5
About Me
biography
Board Certifications-Board-Certified in Pediatrics and Internal Medicine.
Associations and Organizations
-Fellow of the American College of Physicians
-American Academy of Pediatrics. ...read more
Internal Medicine
Pediatrics
*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.
Saint Louis University Hospital & Cardinal Glennon Children's Hospital
Residency Hospital, 2006Saint Louis University School Of Medicine
Medical School, 2002
American Board of Medical Specialties®
American Board of Internal Medicine®
-
Internal Medicine
American Board of Pediatrics®
-
Pediatrics
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.
Healthgrades receives board action history for physicians and physician assistants. The information displayed here is sourced from independent information providers, such as state board websites, and may not be the most up-to-date information. Healthgrades makes no representations with respect to the accuracy of any information provided here and assumes no responsibility or liability for such information.
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Locations
Practice
Practice
Byrnes Mill Medical Center100 Osage Executive Cir House Springs, MO 63051
Office2255 Gravois Ave Saint Louis, MO 63104
- Call
- Fax
- Hours
- Mon: open 24 hours
- Tue: open 24 hours
- Wed: open 24 hours
- Thu: open 24 hours
- Fri: open 24 hours
- Sat: open 24 hours
- Sun: open 24 hours
- Directions
Practice
- Call
- Fax
- Hours
- Mon: 9:00am - 5:00pm
- Tue: 9:00am - 5:00pm
- Wed: 9:00am - 5:00pm
- Thu: 9:00am - 5:00pm
- Fri: 9:00am - 4:00pm
- Sat: closed
- Sun: closed
- Directions
Affiliated Hospitals
- Recipient of 8
hospital awardsPatient Safety Excellence Award™ (2025)
Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications
View all awardsOutstanding Patient Experience Award™ (2024, 2022)
Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications
View all patient feedbackHow patients felt about the care they received at this hospital.
87%Patients said they were given information about recovering at home3% higher than the national average
80%Patients would recommend the hospital to friends and family15% higher than the national average
- Recipient of 19
hospital awardsPatient Safety Excellence Award™ (2025, 2024, 2023)
Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications
View all awardsOutstanding Patient Experience Award™ (2024, 2023, 2022)
Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications
View all patient feedbackHow patients felt about the care they received at this hospital.
89%Patients said they were given information about recovering at home5% higher than the national average
80%Patients said that doctors always listened to them and explained things well4% higher than the national average
- Recipient of 31
hospital awardsAmerica's 250 Best Hospitals Award™ (2024)
Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions
View all awardsOutstanding Patient Experience Award™ (2024)
Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions
View all patient feedbackHow patients felt about the care they received at this hospital.
90%Patients said they were given information about recovering at home6% higher than the national average
80%Patients said that doctors always listened to them and explained things well4% higher than the national average
Learn more about how Healthgrades measures Hospital Quality