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Dr. Ralph Paone, MD

Dr. Ralph Paone, MD

Cardiothoracic Surgery*
35+ years of experience

Dr. Ralph Paone, MD is a cardiothoracic surgeon in Lubbock, TX and has over 35 years of experience in the medical field. He graduated from University of Texas Medical Branch in 1986. He is affiliated with medical facilities University Medical Center and Lubbock Heart & Surgical Hospital. He is accepting new patients and telehealth appointments.

4.1 Star Rating
Based on 18 reviews 4.1 Star Rating (18 reviews)

West Texas Heart Surgery

3502 9th St Ste 260 Office Lubbock, TX 79415
Telehealth available

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At a Glance

  • Trustworthy
    Patients said this doctor is trustworthy. See reviews
  • Offers Telehealth
    This doctor offers telehealth appointments. Call the office to schedule an appointment.
  • Practices at Top Hospital
    Outstanding Patient Experience Award™ See hospitals
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Dr. Paone's Reviews

Likelihood to recommend Dr. Paone

4.1
18 ratings, 11 with a written review
5 star
72%
72%
4 star
0%
0%
3 star
11%
11%
2 star
0%
0%
1 star
17%
17%

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Dr Paone and his Staff took excellent care of me. I will definitely recommend him to my family and friends
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Caroline – Mar 06, 2024
Thank you, Caroline, for the positive feedback.... Read More
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Dr. Paone is an exceptionally skilled surgeon who saved my life. Literally. I feel extremely lucky to have found him and been able to get an appointment quickly. He explained the procedure well and was attentive before and after the surgery. He also was extremely kind to my wife and had no problem including her in discussions and answering her questions, something not all doctors seem to want to do. While Dr. Paone gets high marks across the board, some members of the staff were unnecessarily abrupt and rude and seemed to have no understanding of what we were dealing with and the distance we have to travel.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
  • Staff wasn't friendly
Helpful
May 24, 2023
Thank you for your feedback and we’re sorry for... Read More
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my experience with Dr Paone has been good however his administrative staff needs vast improvement - they can be rude and a little difficult to deal with
What went well
  • Trusted the provider's decisions
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Long wait times
Helpful
Rick Bruce – Dec 08, 2021
Hi Rick, thank you for your feedback and we’re... Read More
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Dr Paone came to see my husband and has agreed to help us. Thank the Lord!
What went well
No results
What could be improved
No results
3 others found this helpful
Helpful
Mar 25, 2019
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Dr Paine is a true professional and a wonderful man too. HE SAVED MY LIFE.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
4 others found this helpful
Helpful
Dec 24, 2017
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Dr Paone spent time with my father Wayne and myself explaining the procedure and what to expect. He was reassuring and compassionate. He spent time after my fathers surgery with me and explained the important details of the surgery. I would recommend Dr Paone to all my family and friends and other folks who are in the need of excellent care, skills, and compassion.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
5 others found this helpful
Helpful
Wayne Slinkard in Roswell, NM – Aug 29, 2017
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I just underwent aortic valve replacement surgery under Dr. Paone. I found him to be highly skilled and he and his staff diligent and hard-working. Previous to the surgery, Dr. Paone listened carefully to my concerns and I know he incorporated my input in the choice of a replacement valve. Before, during and after the procedure I felt I had the Doctor's close attention and care. He checked on me at least twice a day to the very end of my hospitalization. My recovery is going very smoothly.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
4 others found this helpful
Helpful
Frank Nymeyer in Carlsbad, NM – Aug 26, 2017
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He maybe considered a great physician but he is not an empathetic or gracious human being.
What went well
  • Appointment scheduling
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
1 other person found this helpful
Helpful
Nancy P in Richardson, TX – Dec 04, 2016
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Dr Paone saved my life. I have a genetic blood disorder which made my surgery extremely complicated. I was scared beyond belief. They re run all blood work and studied me for 2 days then did a quadruple bypass. I was flown into to Lubbock Tx via a jet and I walked out of hospital 5 days later. I feel great. I can breathe, walk without legs hurting at all. I'm going to live thanks to this brilliant man and the tremendous care from Texas Tech hospital nursing staff. Great Doctor !
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Tim S in Roswell Nm – Nov 26, 2016
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Talented at his profession, however, extremely non specific and poor at communication. As a patient, I felt that he did not take an interest in explaining the details about my condition and surgery to me. I felt alienated by my own doctor. He was also very rude to the nurses and p.a. who did more work than he did. You can find plenty of surgeons equal to his level of skill and likely any other surgeon above his skill level at caring and communicating with the patient.
What went well
  • Office environment
  • Trusted the provider's decisions
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
2 others found this helpful
Helpful
Anonymous in Lubbock, TX – Nov 22, 2016
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This Dr. Saved my husbands life!!! He prepared us for the worst and came out of surgery with the best news possible!! Scars healing amazing ! When I told him personal info of my husbands he used it to beter treat him,not judge him. Great bedside manners. Very humble man. You should be so lucky to have him!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
8 others found this helpful
Helpful
Krystal dennis in Hobbs nm – Mar 14, 2016
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About Me

care philosophy

As a Cardiovascular and Thoracic Surgeon practicing in a academic, tertiary care hospital, I can offer my patients the latest technologies and devices available in our specialty. Texas Tech - University Medical Center in Lubbock has a state of...read more
  • Cardiothoracic Surgery

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • Texas Tech University Of Health Sciences Center

    Residency Hospital
  • University Nm|university Of New Mexicohealth Scie

    Fellowship Hospital, 1993
  • Tex Tech University|texastech University Health Sciences Center

    Internship Hospital, 1987
  • University Of Texas Medical Branch

    Medical School, 1986
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

Locations

West Texas Heart Surgery

West Texas Heart Surgery3502 9th St Ste 260 Office Lubbock, TX 79415
1

Affiliated Hospitals

  • Lubbock Heart & Surgical Hospital

    4810 N Loop 289
    Lubbock, TX 79416

    How patients felt about the care they received at this hospital.

    85%
    Patients said that doctors always listened to them and explained things well

    7% higher than the national average

    84%
    Patients said they were given information about recovering at home

    3% lower than the national average

    View all patient feedback
  • University Medical Center

    602 Indiana Ave
    Lubbock, TX 79415
    Recipient of 3
    hospital awards

    Outstanding Patient Experience Award™ (2024, 2023, 2022)

    Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

    View all awards

    How patients felt about the care they received at this hospital.

    86%
    Patients said they were given information about recovering at home

    2% higher than the national average

    80%
    Patients said that nurses always listened to them and explained things well

    5% higher than the national average

    View all patient feedback
Learn more about how Healthgrades measures Hospital Quality