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Dr. Rick Gross, MD

Dr. Rick Gross, MD

Otolaryngology-Head and Neck Surgery*
30+ years of experience

Dr. Rick Gross, MD is an otolaryngology-head and neck surgery specialist in Yakima, WA and has over 30 years of experience in the medical field. He graduated from University of Texas Health Sciences Center at San Antonio Long School of Medicine in 1990. He is affiliated with Yakima Valley Memorial. He is accepting new patients.

1.9 Star Rating
Based on 9 reviews 1.9 Star Rating (9 reviews)

Practice

1601 Creekside Loop Yakima, WA 98902
(509) 575-1000

At a Glance

  • Area of Expertise
    Dr. Gross specializes in the area of Otolaryngology-Head and Neck Surgery. • See board certifications
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Dr. Gross' Reviews

Likelihood to recommend Dr. Gross

1.9
9 ratings, 5 with a written review
5 star
22%
22%
4 star
0%
0%
3 star
0%
0%
2 star
0%
0%
1 star
78%
78%

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No concern for me
He is probably a capable doctor but had no ability to try and connect with me or listen to my questions. He was actually very abrupt and rude. I would not recommend him.
What went well
  • Office environment
  • Appointment scheduling
  • Staff friendliness
  • Wait times
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
Helpful
Feb 01, 2023
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Dr. Gross was efficient and professional, he resolved my ear problem in two visits. I am not there for him to be my best friend; but he did make me feel comfortable and welcome.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
carol murphy – Feb 15, 2022
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Although Dr. Gross is probably a capable provider, he is sorely lacking in customer service skills - most esp., any show of concern for his patients! Prior to surgery, he demonstrated a visible show of annoyance toward me for requesting to talk to him about important decisions I'd made (ex. if my biopsy proved to be cancerous). After surgery, he afforded no time at all! I had to go through PCP to have my questions answered! His assistant Vanessa, should be banned from working with patients!
What went well
  • Office environment
  • Wait times
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
4 others found this helpful
Helpful
gaarby in Yakima – Mar 06, 2018
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Walked back to exam room-he was chit chatting with girls at the reception desk for his patients. He came into the room. ZERO eye contact. Reached conclusion without asking any questions of past history. made me feel like I was wasting his time. Also talked poorly about my physican who referred me by saying they pass pt onto him instead of treating themselves. I thought he was the professional ENT not a general dr. No time to ask him questions
What went well
  • Office environment
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
5 others found this helpful
Helpful
Yakima wa – Jan 05, 2017
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Dr.Gross is capable and professional. I have had 2 surgeries adn both have been positve experiences. I would reccomend him to friends and family!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
3 others found this helpful
Helpful
Yakima, WA – Apr 28, 2016
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Know Before You Go

About Me

biography

Dr. Rick Gross, MD is an otolaryngology-head and neck surgery specialist in Yakima, WA and has over 30 years of experience in the medical field. He graduated from University of Texas Health Sciences Center at San Antonio Long School of Medicine...read more

  • Otolaryngology-Head and Neck Surgery

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • University Of Texas Health Sciences Center At San Antonio Long School Of Medicine

    Medical School, 1990
American Board of Medical Specialties®
American Board of Otolaryngology - Head and Neck Surgery®
- 
Otolaryngology-Head and Neck Surgery
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

Healthgrades receives board action history for physicians and physician assistants. The information displayed here is sourced from independent information providers, such as state board websites, and may not be the most up-to-date information. Healthgrades makes no representations with respect to the accuracy of any information provided here and assumes no responsibility or liability for such information.

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Focus on Eczema

Locations

Practice

Yakima Ear Nose and Throat1601 Creekside Loop Yakima, WA 98902
1

Practice

Memorial Practice Management LLC3800 Summitview Ave Yakima, WA 98902
2

Affiliated Hospitals

  • Yakima Valley Memorial

    2811 Tieton Dr
    Yakima, WA 98902

    How patients felt about the care they received at this hospital.

    87%
    Patients said they were given information about recovering at home

    3% higher than the national average

    75%
    Patients said that doctors always listened to them and explained things well

    1% lower than the national average

    View all patient feedback
Learn more about how Healthgrades measures Hospital Quality