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Dr. Robert MacLachlan, MD

Dr. Robert MacLachlan, MD

Neurology*

Dr. Robert MacLachlan, MD is a neurologist in Rapid City, SD. He is affiliated with medical facilities such as Avera St. Mary's Hospital and Black Hills Surgical Hospital. He is accepting new patients.

3.6 Star Rating
Based on 19 reviews 3.6 Star Rating (19 reviews)

Practice

4141 5th St Rapid City, SD 57701

Hospital Highlight

Dr. MacLachlan is affiliated with Black Hills Surgical Hospital Rapid City, a highly rated hospital.

Dr. MacLachlan is a Healthgrades Choice provider in Neurology

The Healthgrades Choice designation helps you understand the most important factors to consider when choosing a healthcare professional. This designation is earned based on four set standards.
Read our methodology

  • Above average experience
  • Good hospital quality
  • Good patient ratings
  • No healthcare sanctions
  • Area of Expertise
    Dr. MacLachlan specializes in the area of Neurology. See board certifications
  • Friendly Staff
    Patients said the staff was friendly. See reviews
  • Practices at Top Hospital
    Patient Safety Excellence Award™ See hospitals
  • Hospital Satisfaction
    Patients said they were highly satisfied at this doctor's hospital. See hospitals
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Dr. MacLachlan's Reviews

Likelihood to recommend Dr. MacLachlan

3.6
19 ratings, 14 with a written review
5 star
58%
58%
4 star
5%
5%
3 star
5%
5%
2 star
0%
0%
1 star
32%
32%

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Excellence
The front desk personnel were very professional and friendly and made me feel like I had known them for years. While I was checking in, Dr. Maclachlan came and got me right there at the front desk, so I didn’t even have to wait for my appointment. He was professional and courteous and listened to everything I had to say regarding my visit. Again, I felt as though I had known him for years because of his bedside manner.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Christopher Mark Rivera – May 25, 2024
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Awesome
Had a good experience with him. Awesome Dr. Very professional and great conversation and explanation of my condition.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
JW Ford – Mar 16, 2024
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We felt we had an outstanding experience. He took lots of time, ask good questions and was most helpful. On a scale of 1 to 10 we would give him a 15!
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Junice Dagen – Feb 06, 2024
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Top notch !!
He has a great bedside manner, he explains what to expect, and was skillful with joint injections. I specifically asked for him after accompanying a friend at an appointment I would highly recommend this doctor.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
FAITH HOPE HORPESTAD – Jan 06, 2024
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Great experience
Doctor was very personable while maintaining professional decorum.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Harry Christianson – Dec 30, 2023
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I've been to Dr MacLachlan twice, I really enjoy his attitude and visiting with him.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Dec 01, 2023
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Very professional
I liked how he explained what he was doing and was sympathetic about the pain do to some of the tests.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Nov 18, 2023
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He worked me in his schedule to save me a 175 mile return trip. Was a little rushed but I felt thorough. Was very pleased with my visit.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Sep 08, 2023
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To the point
He knew his job. Didn’t dilly dally. Was polite. Very professional. In and out.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
May 16, 2023
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Very professional, informative and pleasant. I highly recommend Dr. MacLachlen.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
May 11, 2023
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So rude and dismissive!!! He hurried through my appointment like he couldn't wait to get rid of me. He was sloppy with my EMG testing. Highly recommend you seek another doctor if you want reliable results. I certainly don't trust my results since he took only 15 minutes to do a test that should take 45-60 minutes to properly complete.
What went well
  • Office environment
  • Appointment scheduling
  • Staff friendliness
  • Wait times
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
Helpful
Barbara – May 03, 2023
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Very knowledge doctor
I honestly would not go anywhere else. Will not push drugs on you that will not help you and is informative on the side effects of the ones you choose. Well rounded knowledge and very good at his specialty. He has a great bedside manor and will leave you relieved and confident you made the right decision.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Scott – Jan 23, 2023
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You have a choice where you can go for neurology services, this is one place you do not want to go. Dr MacLachlan is unprofessional and not trustworthy. He was not my first choice, somewhat of a forced choice, let’s just say someone dropped the ball on making the appropriate appointment with a different facility. Did not want to cancel appointment with doctor that ordered EMG so I reluctantly went to him. After some discussion, he didn’t think the test would conclude positive results and suggested no procedure. Again if you can go see anybody else, that would be my suggestion.
What went well
  • Office environment
  • Staff friendliness
  • Wait times
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
3 others found this helpful
Helpful
Rapid City , SD – Dec 12, 2019
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Rudest dr have ever been to. Every dr, dentist any profession has always walked into room introduced him/herself not this dr. He walked in said I dont know what you are doing here I cant do anything for you. Wow! Such optimism.wanted to argue about medical history. Well 1st and last time we will ever see this physician let alone recommend to anyone. Pathetic excuse.for a neurologist. I have been to many neurologists with my husband and son and never ever had this horrible experience
What went well
  • Office environment
  • Staff friendliness
  • Wait times
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
5 others found this helpful
Helpful
Oct 19, 2018
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About Me

biography

Dr. Robert MacLachlan, MD is a neurologist in Rapid City, SD. He is affiliated with medical facilities such as Avera St. Mary's Hospital and Black Hills Surgical Hospital. He is accepting new patients.
  • Neurology

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • University Of Saskatchewan / College Of Medicine

    Medical School
National Board of Physicians and Surgeons®
National Board of Physicians and Surgeons®
Neurology
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

Dr. MacLachlan is a Healthgrades Choice provider in Neurology

    Read our methodology

    Locations

    Practice

    West River Ear Nose and Throat4141 5th St Rapid City, SD 57701
    1

    Affiliated Hospitals

    • Black Hills Surgical Hospital

      216 Anamaria Dr
      Rapid City, SD 57701
      Recipient of 9
      hospital awards

      Patient Safety Excellence Award™ (2025, 2024, 2023)

      Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

      Outstanding Patient Experience Award™ (2024, 2023, 2022)

      Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

      View all awards

      How patients felt about the care they received at this hospital.

      94%
      Patients said they were given information about recovering at home

      6% higher than the national average

      93%
      Patients who gave a rating of 9 or 10

      18% higher than the national average

      View all patient feedback
    • Chadron Community Hospital and Health Services

      825 Centennial Dr
      Chadron, NE 69337

      How patients felt about the care they received at this hospital.

      90%
      Patients said that doctors always listened to them and explained things well

      8% higher than the national average

      89%
      Patients said they were given information about recovering at home

      1% higher than the national average

      View all patient feedback
    • Gordon Memorial Hospital District

      300 E 8th St
      Gordon, NE 69343

      How patients felt about the care they received at this hospital.

      89%
      Patients said that doctors always listened to them and explained things well

      7% higher than the national average

      89%
      Patients said that nurses always listened to them and explained things well

      7% higher than the national average

      View all patient feedback
    Learn more about how Healthgrades measures Hospital Quality